Leaddesk Oyj · OMXHEX:LEADD
Leaddesk Oyj — H1 2021 Earnings Presentation
36 slides from Leaddesk Oyj's earnings presentation, Aug 27, 2021
Slide 1: LeadDesk
\) LeadDesk
Slide 2: LeadDesk Plc Earnings call Interim report 2021
LeadDesk Plc Earnings call Interim report 2021 27.8.2021 Olli Nokso-Koivisto, CEO
Slide 3: Olli Nokso-Koivisto, Pauliina Leimu, Teemu Kinos
Olli Nokso-Koivisto Pauliina Leimu Teemu Kinos CEO CFO Founder / GetJenny
Slide 4: Introduction to LeadDesk, Financials H1 2021, Year 2021, Acquisitions
Introduction to LeadDesk Financials H1 2021 Year 2021 Acquisitions
Slide 5: Introduction to LeadDesk
S LeadDesk Introduction to LeadDesk
Slide 6: Purpose and Target
Purpose Target We believe in intelligent software that creates Our target is to be Europe's largest cloud happy customer support and sales agents provider of high-volume customer service and which leads to happy customers sales solutions
Slide 7: We will be the top player in the entire European CCaaS market
Revenue 100 M€ We will be the top player in the entire 30 M€ European CCaaS market with 100 20 M€ million € revenue ÷÷ 2020 Consolidate the smaller 10 M€ and mid-size players in the current market Several small players Offering completeness
Slide 8: The Software behind Sales and Customer Service Superstars
Sales The Software behind Sales and Customer Service Superstars CRM Low-volume High-volume Complex process 1st line A full-stack cloud-based SaaS-software for high- Support volume sales and customer service provides software effective handling of high-volume of requests and leads. Customer service
Slide 9: Center of all customer communication
Center of all customer communication CRM ERP Conversations Integrations Business Processes Service Platforms Ticketing Systems Voice Leads SMS Customer Data E-mail Products Webchat Orders Messaging Cases Facebook Instagram Engagement Management Analytics & Insights • Performance Management • Gamific
Slide 10: LeadDesk @ GetJenny
S LeadDesk @ \) JENNY
Slide 11: Joint vision
Joint vision We believe that by - utilizing state of the art AI - companies can deliver next-level customer support and serve all their customers better.
Slide 12: How JennyBot works
How JennyBot works Choose a Stand-Alone Chatbot or Integrate With a Live Chat Welcome Dear Customer! Can chatbot resolve the question? Customer talks Yes No to a human. Chatbot Serves Customer JennyBot creates 90% No Humans support ticket and asks human Automation level Available agents to follow- u
Slide 13: Companies already benefitting from JennyBots
Companies already benefitting from JennyBots Associations Energy Healthcare Insurance Other Real estate Public sector www.getjenny.com
Slide 14: Hitting 92,2% automation in four months
Hitting 92,2% automation in four months Yrittäjät Success Story Challenge Yrittäjät is the largest non-governmental organization in Finland and it represents 115,000 enterprises. The amount of information available on their website is enormous. They recognized that they needed to simplify informatio
Slide 15: Saving 330 hours per month with a chatbot
Saving 330 hours per month with a chatbot Varma Success Story Challenge Having only a live chat on their website Varma identified that their support agents spent too much time on recurring issues asked by their customers. Varma decided to implement a chatbot to their customer service. They evaluated
Slide 16: Center of all customer communication
Center of all customer communication CRM ERP Conversations Integrations Business Processes Service Platforms Ticketing Systems Voice Leads SMS Customer Data E-mail Products Webchat Orders Messaging Cases Facebook Instagram Engagement Management Analytics & Insights • Performance Management • Gamific
Slide 17: Financials
Financials How are we monitoring our success?
Slide 18: First half of 2021
First half of 2021 Growth in international revenue Product leadership extended Enterprise sales strengthened Two acquisitions
Slide 19: Organic growth and acquisitions fire up an excellent start to the year
LeadDesk’s organic growth and acquisitions fire up an excellent start to the year 12 M€ 19,1 M€ 15,5 % 173 Revenue Annual recurring EBITDA Number of employees revenue Lukuja ei ole tilintarkastettu.
Slide 20: Revenue development
\S LeadDesk Revenue development 14000 100 % 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% H12018 H1 2019 H12020 H12021 MMMM Revenue ====Revenue change %
Slide 21: ARR H1 2021 € 19.1 M
meur ARR* H1 2021 € 19.1 M Revenue H1 2021 € 12.0 M *Unaudited. ARR stands for Annual Recurring Revenue, a key metric used by SaaS or subscription business that have term subscription agreements with defined contract periods. ARR is the value of the contracted recurring revenue components normalized
Slide 22: We are a European company
We are a European company License revenue by geography H1 2021 (H1 2020) International 69 (52) % Domestic 31 (48) %
Slide 23: LeadDesk – For customer service and sales
LeadDesk – For customer service and sales LeadDesk revenue split Proportion of revenue from H1 2021 (H1 2020) largest customers H1 2021 ( H1 2020) Services TOP 10 9 (3) % Licenses 18 (19) % 67 (68) % Telco 24 (29) % Other customers 82 (81) % * Based on 2020 management reports. Not audited.
Slide 24: Key figures
Key figures EUR 1,000 1-6/2021 1-6/2020 2020 Revenue 12,022 6,211 13,799 Revenue growth, % 93.6% 1.4% 11.7% Comparable revenue* 12 542* 10 917** Comparable revenue growth, % 14.9 % Annual recurring revenue* 19,059 9,704 12,027 Annual recurring revenue growth, % 96.4 % 27.4% 45.5% EBITDA, % of revenu
Slide 25: Year 2021
S LeadDesk Year 2021
Slide 26: Our strategy for 2021
Our strategy for 2021 Strong organic growth Extend our offering Focus on integration Non-organic growth
Slide 27: Leading the European contact center cloud adoption
\) LeadDesk LEADING THE EUROPEAN CONTACT CENTER CLOUD ADOPTION People & Culture Product Strategy Growth Strategy Artifacts and symbols Backlog Cost budget Revenue budget Adopted values Assumptions % Positioning Offering Country Marketing cs plans plan plan
Slide 28: Strengthen Winning Culture
OUR GAMEPLAN Strengthen Winning Culture The right people in the right positions, shared values and mindset enable attract new recruits and help them to a head start
Slide 29: Strengthen Product Leadership
OUR GAMEPLAN Strengthen Product Leadership Strong focus on spearhead products, expand offering with strategic acquisitions and R&D
Slide 30: Strengthen Growth Organisation
OUR GAMEPLAN Strengthen Growth Organisation Develop sales organisation and competences, special attention to enabling solution sales to larger clients
Slide 31: Acquisitions
Acquisitions Integration status and future prospects
Slide 32: Process integration is advancing as expected
Process integration is advancing as expected GetJenny Loxysoft SE Loxysoft NO Capricode Systems Nordcom Phase 1: Secure revenue Phase 2: Synergies Phase 3: Growth Secure existing accounts to Work together to improve the Find ways to grow the ensure top-line revenue bottom line. business together. re
Slide 33: What kind of companies are we interested in?
Business What kind of companies are we interested in? In our domestic markets, we are evaluating all Core Growth options. In growth markets we are mainly markets markets interested in strategic fit. Technology trends that are important to us: • AI • Workforce management • Omnichannel Technology • Au
Slide 34: LeadDesk investment story
LeadDesk investment story Strong international growth Stable and profitable • Ever since 2014 growth has been • Business model is based on long-term strongest in the international markets recurring contracts. This is the basis for • Megatrends such as cloud addoption good profitability. support grow
Slide 35: Thank you!
Thank you! Olli Nokso-Koivisto olli.nokso-koivisto@leaddesk.com +358 44 066 5765
Slide 36: LeadDesk
\) LeadDesk