Slide 1: Cover letter to stock exchanges
10th November 2021 To: National Stock Exchange of BSE Limited (Scrip Code: India Limited (Scrip Code: FSL) 532809) Exchange Plaza, Phiroze Jeejeebhoy Towers, Plot no. C/1, G Block, Dalal Street, Bandra-Kurla Complex Mumbai - 400 001 Bandra (East), Mumbai - 400 051 Dear Madam/ Sir, Sub: Post intimati
Slide 2: Q2 FY2022 Earnings Update
Q2FY2022 EARNINGS UPDATE Q2 FY2022 Earnings Update 1 © FIRSTSOURCE 2021 | 10 November 2021
Slide 3: Disclaimer
Q2FY2022 EARNINGS UPDATE Disclaimer Certain statements in this presentation concerning our future growth prospects are forward- looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. T
Slide 4: Summary of Performance During the Quarter
Summary of Performance During the Quarter Q2FY2022 EARNINGS UPDATE REVENUES OPERATING MARGIN ₹ 14,286 Million ₹ 1,791 Million (US$ 193.0 Million) (Margin 12.5%) YoY growth of 20.3% YoY Margin expansion of 111 bps Constant Currency growth of 18.5% PROFIT AFTER TAX EARNINGS PER SHARE (Diluted) ₹ 1,350
Slide 5: Summary of Performance During First Half
Summary of Performance During First Half Q2FY2022 EARNINGS UPDATE REVENUES OPERATING MARGIN ₹ 29,134 Million ₹ 3,591 Million (US$ 394.3 Million) (Margin 12.3%) YoY growth of 29.5% YoY Margin expansion of 109 bps Constant Currency growth of 27.9% PROFIT AFTER TAX EARNINGS PER SHARE (Diluted) ₹ 2,695
Slide 6: Revenue Split by Verticals and Service Lines
Q2FY2022 EARNINGS UPDATE REVENUE SPLIT BY VERTICALS REVENUE SPLIT BY SERVICE LINES Q2FY22 Q2 FY22 48.9% 29.6% 19.5% 2.0% Q2 FY22 Q2FY22 46.8% 45.6% 7.6% Q1 FY22 51.7% 26.7% 19.6% 2.0% Q1 FY22 46.3% 47.6% 6.1% Q4 FY21 52.2% 24.8% 20.8% 2.2% Q4 FY21 47.2% 47.9% 4.9% Q3 FY21 52.0% 25.3% 20.5% 2.2% Q3 F
Slide 7: Top 5 Clients
Q2FY2022 EARNINGS UPDATE Client Concentration 4 of Top 15 2 of Top 6 6 of Top 15 Mortgage servicers in Retail banks in the UK Mortgage Lenders in Top Client Q2FY22 15.8% the US the US 19.8 years Total Tenure Q1FY22 16.3% 1,000+ 7 of Top 10 1 of Top 3 Health insurance/ managed Utility companies in th
Slide 8: Annexure
Q1FY2022 EARNINGS UPDATE Annexure 7 © FIRSTSOURCE 2021 | 10 November 2021
Slide 9: Financial Performance (Quarterly)
Financial Performance (Quarterly) Q2FY2022 EARNINGS UPDATE In ₹ million Q2 FY 2020 Q3 FY 2020 Q4 FY2020 Q1 FY 2021 Q2 FY 2021 Q3 FY 2021 Q4 FY 2021 Q1 FY 2022 Q2 FY 2022 Income from services 9,715 10,446 10,673 10,537 11,783 13,510 14,496 14,780 14,182 Other operating Income 134 89 132 85 94 142 132
Slide 10: Financial Performance (Yearly)
Financial Performance (Yearly) Q2FY2022 EARNINGS UPDATE In ₹ million FY 2016 FY 2017 FY 2018 FY 2019 FY 2020 FY2021 H1FY22 Income from services 31,617 34,569 34,315 37,867 40,502 50,327 28,962 Other operating Income 556 987 1,038 396 484 453 172 Revenue from operations 32,173 35,556 35,352 38,263 40
Slide 11: Balance Sheet and Cash Flow Statement
Q2FY2022 EARNINGS UPDATE Balance Sheet and Cash Flow Statement In ₹ million As at 30-Sep-21 As at 31-Mar-21 In ₹ million Quarter ended 30-Sep-21 Six Months ended 30-Sep-21 Cash Flow from Operating Activities Equity And Liabilities Operating Margin 1,791 3,591 Share Capital 6,970 6,961 Adj: Non Cash
Slide 12: Key Performance Indicators
Q2FY2022 EARNINGS UPDATE Key Performance Indicators Return on Equity Return on Capital Employed 20.4% 17.6% 18.1% 13.8% 13.9% 13.9% 14.1% 12.9% 12.7% 13.0% 12.3% 12.3% FY17 FY18 FY19 FY20 FY21 H1FY22 x 2 FY17 FY18 FY19 FY20 FY21 H1FY22 x 2 Note: FY21 ROE will be 16.1% excluding for exceptional item
Slide 13: Operating Metrices
Q2FY2022 EARNINGS UPDATE Operating Metrices Particulars Q2 FY 2020 Q3 FY 2020 Q4 FY2020 Q1 FY 2021 Q2 FY 2021 Q3 FY 2021 Q4 FY 2021 Q1 FY 2022 Q2 FY 2022 Banking & Financial Services 40.4% 42.9% 42.8% 51.2% 51.9% 52.0% 52.2% 51.7% 48.9% Healthcare 34.5% 32.4% 31.3% 29.9% 27.1% 25.3% 24.8% 26.7% 29.6
Slide 14: Forex Hedges
Q2FY2022 EARNINGS UPDATE Forex Hedges Outstanding FX hedges at $81.6 million for USD and £46.7 million for GBP GBP-INR USD INR Period Hedged Average Rate Hedged Average Rate 0-12 Months £ 34.3 Rs 110.4 /£ $ 71.6 Rs 76.9 /$ 13-24 Months £ 12.4 Rs 117.1 /£ $ 10.0 Rs 80.2 /$ 13 © FIRSTSOURCE 2021 | 10
Slide 15: Prior Period Reports
Q2FY2022 EARNINGS UPDATE Prior Period Reports (Hyperlinks) ANNUAL REPORT PUBLISHED RESULTS INVESTOR PRESENTATIONS PRESS RELEASE FY2022 Q1 Q2 FY2022 Q1 Q2 FY2022 Q1 Q2 FY2021 FY2021 Q1 Q2 Q3 Q4 FY2021 Q1 Q2 Q3 Q4 FY2021 Q1 Q2 Q3 Q4 FY2020 FY2020 Q1 Q2 Q3 Q4 FY2020 Q1 Q2 Q3 Q4 FY2020 Q1 Q2 Q3 Q4 FY201
Slide 16: Services and market positions
Leader in US non-bank lender Top 3 in the chosen Revenue Leading CX service Top 5 Consumer debt Q2FY2022 EARNINGS UPDATE market Cycle Management segments providers in the UK across collections agency in the in US Healthcare Media and BFS segments US Customer Service Mortgage Operations Voice | Chat
Slide 17: About Us
Q2FY2022 EARNINGS UPDATE US UK PHILIPPINES About Us 5,473 21 4,941 6 445 2 16,976 13 INDIA Established in 2001 Domain driven BPM services company Leveraging a ‘Digital First, Digital Now’ approach to solve key customer problems Revenues of INR 51.0 Billion (approximately $685 Million) in FY2021 150+
Slide 18: Part of RP-Sanjiv Goenka Group
Q1FY2022 EARNINGS UPDATE Part of RP-Sanjiv Goenka Group Power Carbon Black Consumer & Retail Media & Entertainment Combined Education & Infrastructure IT-Enabled Services Revenues of $3.6 Billion in Sports FY2021 17
Slide 19: Select Awards
Q2FY2022 EARNINGS UPDATE Select Awards International Customer Contact Centre Network Welsh Contact NelsonHall “A-100” by Ranked as top Business Experience Awards Northern Ireland Awards Centre Awards Process Services (BPS) SecurityScorecard™ Positioned as a provider in ‘BPS Top 50™’ 2020: Firstsourc
Slide 20: Corporate Management
Q2FY2022 EARNINGS UPDATE Corporate Management Senior Leadership Dinesh Jain Prashanth Nandella Randall Shafer Venkatgiri Vandali Deb Biswas Siddharth Parashar Communications, Europe Business Finance Operations Healthcare Healthcare Provider Media & Technology Vipul Khanna MD & Chief Executive Office
Slide 21: Helping customers stay ahead of the curve
Q2FY2022 EARNINGS UPDATE Helping customers stay ahead of the curve through transformational technologies and capabilities Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a leading provider of transformational solutions and services spanning the customer lifecycle across Healthca