Westpac Banking Corporation · ASX:WBC
Westpac Banking — Investor Presentation (July 2004)
7 slides from Westpac Banking's investor presentation, Jul 29, 2004
Slide 1: People & Performance
WMifestpac Austtatia’s First Bank People & Performance Hana Atlas Group Executive, People & Performance 29 July 2004 People are integral to our DNA, particularly to what will differentiate us Vision Strategy => How? Outcomes Pied ea ~ . o. ary Medium tem To be a great Austraian 2° -Differsotistor: S
Slide 2: Our challenge is to focus our people strategy and initiatives on delivering our business objectives
Our challenge is to focus our people strategy and initiatives on delivering our business objectives ¢ “What are the one or two things that will inspire 27 ,000+ people to deliver a superior customer experience?” * “What are the one or two things that make Westpac’s people ‘the difference’?” Barker U
Slide 3: Progress to date
Progress to date Westpac Talent Recruitment Westpac Ask Once Academy: Employee Reward Management Panel Academy Customer Brand Strategy Framework Experience {+ 4% Y ety High =) >> =) > = Ap. 4 “iy + t+ Tt i Performance Workforce Culture People Succession vo Management Planningin Diagnostic Leader Man
Slide 4: Some of our initiatives 2004-2007
Some of our initiatives 2004-2007 How? ween 0” “ss ~ Differentiator: Superior Execution 4 Our high performance \ t ' culture k t Reward ) People Leader Strategy —,1 >» Quality People «——1,— Initiative ¥ Careers @—> Effective processes <7 e-HR Westpac 7 ‘Values and mindset,? Ask Once WIB Culture Audi
Slide 5: Values and mindset
Values and mindset + Ask Once — delivering a customer focused culture + “I feel free to speak up” - 70% favourable 2004 - 69% favourable 2003 - §8% Global Financial Services Norm 2003 askonce + WIB Culture Audit “in summary, we found that the culture delivers an environment in which people take thei
Slide 6: A competitive edge through diversity
A competitive edge through diversity + Age balance ~ We are on track to recruit 900 mature age workers by 2005 WESTPAC OPEN DAY We all get older ~ but at Westpac that's not a barrier to getting a job. Whence we've gue the customers who want ke yous ing Bek Me M5 260,22 Wilfestpac Burkes Undate July
Slide 7: Summary
Summary We continue to build momentum and move towards our objectives of: - Quality people, leaders and teams applying their full discretionary effort to Westpac’s vision and values - Those people, leaders and teams being supported by systems and processes that are integrated, easy to use and on-lin