Just Dial Ltd. · NSE:JUSTDIAL
Just Dial — Q4 FY2023 Earnings Presentation
76 slides from Just Dial's earnings presentation, Apr 17, 2023
Slide 1: Exchange filing cover letter for investor presentation
April 17, 2023 BSE Limited National Stock Exchange of Metropolitan Stock Exchange Department of Corporate India Limited of India Limited Services Listing Department 205(A), 2nd Floor, Listing Department Exchange Plaza, Plot no. C/1, Piramal Agastya Corporate Park, P J Tower, Dalal Street, G Block, B
Slide 2: Corporate Presentation Apr 2023
CORPORATE PRESENTATION Apr 2023
Slide 3: Disclaimer
DISCLAIMER This Presentation has been prepared by Just Dial Limited (“Just Dial”) for investors, shareholders, analysts and other relevant stakeholders, solely for informational purposes. The information set out in this Presentation, including business overview, traffic related numbers, products rel
Slide 4: Business Overview
ER BUSINESS OVERVIEW
Slide 5: Company Overview
C O M PA N Y O V E R V I E W Justdial’s services connect High user engagement, 143 sellers of products & services million ratings & reviews with potential buyers/ users 159.3 million quarterly Database of 36.5 million unique visitors in Q4-FY23 listings Scalable and profitable 538,220 active paid bu
Slide 6: Key Strengths
KEY STRENGTHS ❑ First Mover Advantage in Indian Local Search Market ❑ Strong Brand Recognition with 159.3 million unique quarterly visitors^ in Q4 FY23 (156.8 million in Q3 FY23) ❑ Comprehensive database of 36.5 million listings ❑ Attractive Value Proposition For Local SMEs ❑ Experience and Expertis
Slide 7: Nationwide Presence
N AT I O N W I D E PRESENCE Chandigarh Delhi NCR (Noida) Nationwide coverage, branches Jaipur in 11 cities across India Ahmedabad Kolkata Corporate Headquarters in Mumbai, Technology operations in Bengaluru Mumbai Pune Hyderabad 5,091 employees in tele-sales, 6,499 feet-on-street salesforce Bengalur
Slide 8: Platforms Traffic Share
P L AT F O R M S 86.1% MOBILE Mobile Site & Apps Traffic Share Q4 FY23 10.4% D E S K TO P/ P C 159.3 million^ www.justdial.com 3.5% VOICE 88888-88888 ^ Unique visitors are aggregated across various mediums – Voice, Desktop/ PC, Mobile; these may not necessarily be mutually exclusive
Slide 9: Mobile
MOBILE Android & iOS Apps Predictive Auto-Suggest Company, Category, Product Search Map View of Category Search Location Detection Voice Search App Notifications JD Pay Maps & directions Location-based search service Ratings & Reviews Friends’ Ratings Favorites Search Plus
Slide 10: Website
WEBSITE Predictive Auto-Suggest Company, Category, Product Search Location Detection Maps & directions Operating hours Business logos Pictures & videos Ratings & reviews Friends’ Ratings Favorites Search Plus Popular Category Searches
Slide 11: Voice
VOICE 88888-88888 Operator-assisted Hotline Number One number across India 24 Hours a day x 7 Days a week Multi-lingual support Zero-ring Pickup Personalized Greeting Multiple queries in one call Instant Email & SMS
Slide 12: Value Proposition for SMEs
VA LU E P R O P O S I T I O N FOR SMEs LISTING OWN WEBSITE PAYMENTS RATINGS REACH Every SME should Justdial can SMEs can accept Ratings are key to With curated be listed on create websites digital payments users’ decision- content including Justdial - India's for SMEs from their making, JD Catalogui
Slide 13: User Engagement
USER ENGAGEMENT 143 million Ratings & Reviews Mobile-verified, unbiased ratings Intelligent tags to capture experiences Friends’ Ratings 5-Point Rating Scale Photos Upload with Review Robust Audit Mechanism
Slide 14: Quarterly Unique Visitors (million)
TRAFFIC/ VISITORS Quarterly Unique Visitors (million) 156.8 159.3 160 156.5 149.5 147.9 142.7 144.8 140 129.1 124.1 120 100 80 60 40 20 0 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23
Slide 15: Quarterly Unique Visitors split (million)
TRAFFIC/ VISITORS Quarterly Unique Visitors split (million) 160 140 120 100 124.7 132.2 134.0 137.2 80 120.2 121.4 124.7 106.3 104.3 60 40 20 16.5 13.8 18.3 16.3 17.6 16.7 18.2 17.1 16.6 0 6.3 6.0 6.6 6.2 5.8 6.4 6.1 5.6 5.5 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 Voi
Slide 16: Ratings & Reviews (million)
USER ENGAGEMENT Ratings & Reviews (million) 160 139.8 143.0 140 137.1 133.5 129.4 123.0 125.3 117.8 120.0 120 100 80 60 40 20 0 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23
Slide 17: Active Listings - period end (million)
D ATA E N R I C H M E N T Active Listings - period end (million) 40 36.5 35.0 35 33.9 32.8 31.4 31.9 30.4 30.6 31.0 30 25 20 15 10 5 0 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23
Slide 18: Listings with Geocodes (million)
D ATA E N R I C H M E N T Listings with Geocodes (million) 25 22.3 20.8 20.1 20 19.5 18.5 17.3 17.5 17.7 17.9 15 10 5 0 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23
Slide 19: Images in Active Listings (million)
D ATA E N R I C H M E N T Images in Active Listings (million) 150 139.2 135 131.8 126.6 122.5 117.7 120 113.4 109.7 103.6 106.4 105 90 75 60 45 30 15 0 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23
Slide 20: Cumulative JD App Downloads (million)
MOBILE APPS Cumulative JD App Downloads (million) 35 33.1 31.7 32.2 30.7 31.2 29.6 30.1 30 28.7 29.1 25 20 15 10 5 0 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23
Slide 21: Product Overview
PRODUCT OVERVIEW
Slide 22: JD - Mobile
JD - MOBILE @ Justdial & Q Search in Mumbai o @ Be S a wr shop Online 328 Doctors Travel 6 6 S “Be fl Beauty Education Consultants. Rent & Hire a & x one Wedding Jobs Repairs PG/Hostel Requisites zServices & @ Xperts [v) Loans RealEstate HomeServices Show More {<-—3) w your bu: Justdial Start NOW 7;
Slide 23: Voice Search
VOICE SEARCH Mainland China restaurant < Mainland C! Link Road-Mala Siisitl an & w2 @Sortby wWlopRated VJDVerified J Results for your search 4 Trending © Top search Mainland China Restaurant EPEY 6.2k ratings Malad West - 200 mts 2 2500 for two + 25 Years in Business Open until 11:30 pm © “Clean pla
Slide 24: Enhanced Mobile Page
ENCHANCED MOBILE PAGE < Justdial QDAa Neo Kitchen © Nagawara t- 1.45 km 4.2 kk kee 153 Ratings 3.9 & ee * 6226 Ratings % 2000+ XX 9 8 lad Call Directions Menu share X 9 i= | lad Call Directions Menu Share C Order Online ) Rate This ‘ 4 Vouchers in store Y y 7 % w KFC E-Gift Voucher worth 2400 794 Me
Slide 25: Movies
MOVIES < Justdial Ana Q GQ In Theatres Movies Online Plays Events._—Sports GUMRAAH Chor Banduk Cumreah Bholaa Biryani (Marathi (Hindi Movie) The Super Mario. ~— The Pope's Exorcist John Wick Bros. Movie Chap ® 8 #«¢@ & @ Home Leads Stocks Pay News ¢ John Wick: Chapter 4 (Eng. Q py A John Wick: Chapt
Slide 26: JD Pay
J D PAY Seamless digital payment solution
Slide 27: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 28: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 29: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 30: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 31: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 32: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 33: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 34: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 35: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 36: New Initiatives
NEW INITIATIVES
Slide 37: Revamped Website
Revamped Website Justdial Search across ‘3.4 Crore+’ Businesses sangoore || seach rsp sas o fovseuss J Pied Weoretiting Gh Advertise Lz Free listing = ro Search book hotels GET BEST DEALS Restaurants Hotels Automobile Home Decor Rent & Hire Wedding Requisites Banquet Halls Bridal Requisite Caterers
Slide 38: Revamped Website
Revamped Website Justdial sangalore Prequel JD Xperts 2B _—Real Estate —_Popular Categories v Banglore > Restawrantsin Bangalore > Restourants in Hobbal_ > Proquol @) Prequel as 28.8.8. prequel con, sonqaor Open until 100 am Menu Quick Information uisines Mode of Payment Multicuisine, North Indian,
Slide 39: Enhanced Ratings & Reviews System
Enhanced Ratings & Reviews System
Slide 40: JD Mobile
JD Mobile +27 Photos Mainland China Restaurant © ERE 6007 ratings pith) Verified Chinese Restaurant Open until.30pmv — 21600 for two | %& Write Review || @ Chat Overview Offers Menu Reviews Looking to dine out ? Pay Billusing Cash Get Flat 20% Discount > Address Unit No 308, 3rd Floor, Infiniti Mall
Slide 41: Enhanced Analytics for Customers
Enhanced Analytics for Customers
Slide 42: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 43: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 44: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 45: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 46: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 47: JD Mart - Product Stack
JD MART - PRODUCT STACK e g a & 2) 8 a Marketplace Logistics Lending , £ Ft bee -s 2 a Retailers Business Industrial Turnkey Project Buyers Managers ; 2 x & B 6 a= rom a Search Discover RFQ By RFQ By Bulk Upload Product Name ea aim { oO 3 Auto Voice Barcode Image Complete Search Scan Search
Slide 48: JD Mart - Product Stack
Protection & JD MART - PRODUCT STACK Transact Content Certification Seller Tools ry) Product Images Catalogue RFQ Buy Online © Jd Pay Escrow verified Jd Pay Verified Catalogue Management (Mobile & Desktop) Videos Specification Send Call Enquiry Trust Trade Assurance Real Time Lead Management [ Descr
Slide 49: JD Mart - Product Stack
JD MART - PRODUCT STACK Platform Availability Analytics Support >) Real Time Dashboard c| Logistics Integration iOS iPhone App Lead Management = ie Android App a Grab Lead Complaint Redressal @ Website Mobile Site
Slide 50: JD Xperts – One Stop Solution for On-Demand Services
JD XPERTS – ONE STOP SOLUTION FOR ON -DEMAND SERVICES
Slide 51: JD Xperts – One Stop Solution for On-Demand Services
JD XPERTS – ONE STOP SOLUTION FOR ON -DEMAND SERVICES
Slide 52: JD Omni – Cloud-Hosted Solution for Digitalizing Businesses
JD OMNI – Cloud-Hosted Solution for Digitalizing Businesses
Slide 53: JD Omni – Cloud-Hosted Solution for Digitalizing Businesses
JD OMNI – Cloud-Hosted Solution for Digitalizing Businesses
Slide 54: JD Omni - Product Stack
JD OMNI - PRODUCT STACK “=== Online Store / “W Business Website & Sites eel Sell Ontine =] Receives Inquiries & Book Appointment Sell Online 0 Pe 09 @ RM & Mobile Focused Powerful Cart & Prefilled Address Discount/ Wishlist Reviews & Design Search Checkout & Payment Coupon Code Rating =: = 2&4 FF fF
Slide 55: JD Omni - Product Stack
Product JD OMNI - PRODUCT STACK 2 st “a Of 3 L s Bulk Upload Add Products 16 Million Product Create Custom 1S) CSV via Barcode Catalogue Library Product z Lint Ene. 3 —e | : a Jd Pay UPI Credit Wallets Net CoD Send Online = Debit Card Banking Payment Links Pr c 8 GENIE 1) cane = ra Shipyaari Swiggy
Slide 56: JD Homes
JD HOMES <__ hange tocation Mumbai ¥ {Postroperty CES | < JdHomes QA + Add Mumbai @ Rent PG/Hostel Projects = Price ¥ 12,3 BHK » Area Sqft » Q Search in Borivali West 200+ 1,2,3 BHK Flats for Sale in Mumbai © Recent Search Pg, Mumbai, Bhandarwada malad... > Rent, Mumbai, Sit Trending Projects for sa
Slide 57: JD Homes
JD HOMES JdHomes You want to Sell or Rent your Property? Post Property Advertise Favourites @ RENT | COMMERCIAL = PG/HOSTELSE) «= PROJECTS Mumbai @ Search for locality, landmark or projects GO = | 2. sear | 1 & 2 BHK HOMES FROM INDUSTRIAL GALA FROM <1 6 38 LACS* ~34.80 LACS* Ss Trending Projects for
Slide 58: JD Shopping
JD SHOPPING < Mumbai - 400064 : < Mumbai - 400064 v Wa Q Jd Shopping oo © Sort by Y Filter (i Compare iPhone 13 (512GB, Midnight) Kk A 74 Rating % 1,09,900 Get by Today 4:30 PM Clock You're gonna find @ good ti From 1 Seller iPhone 13 mini (256GB, Blue) Kak 59 Ratings % 79,900 Get by Today 4:30 PM M
Slide 59: Financial Overview
Lord FINANCIAL OVERVIEW
Slide 60: Key Business Attributes
E F F I C I E N T & P R O F I TA B L E B U S I N E S S M O D E L ▪ Paid Advertisers pay a fixed fee to run search- led advertising campaigns for their businesses on Justdial’s platforms ▪ Various premium & non-premium listing packages available which determine placements in search results ▪ Multiple
Slide 61: Operating Revenue (Rs million)
REVENUE Operating Revenue (Rs million) 2,400 2,325 2,214 2,100 2,053 1,856 1,800 1,757 1,654 1,667 1,560 1,589 1,500 1,200 900 600 300 - 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23
Slide 62: Adjusted EBITDA (Rs million) & Margin %
O P E R AT I N G M A R G I N Adjusted EBITDA (Rs million) & Margin % 500 30% 23.6% 25% 400 20% 300 15.3% 13.3% 13.3% 15% 200 9.5% 10% 6.3% 5.9% 100 5% 415 -104 208 100 -8 110 195 294 356 - 0% -0.5% -100 -5% -6.3% -200 -10% 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 Note:
Slide 63: Expenses as % of Operating Revenue
COST STRUCTURE Expenses as % of Operating Revenue 120% 2.2% 4.1% 1.4% 3.8% 1.4% 3.1% 3.7% 1.5% 100% 1.6% 3.0% 1.4% 1.6% 4.5% 3.0% 1.2% 1.6% 1.5% 3.1% 17.5% 2.9% 1.0% 2.6% 4.0% 3.3% 0.9% 42.6% 15.1% 15.2% 12.5% 3.5% 80% 3.9% 13.6% 12.2% 3.7% 11.6% 13.4% 60% 40% 78.6% 83.0% 78.9% 78.0% 73.0% 74.5% 73.
Slide 64: Other Income (Rs million)
OTHER INCOME Other Income (Rs million) 800 713 742 600 565 400 356 352 286 228 200 156 - -200 -400 -600 -600 -800 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 Note: Other Income in 1Q FY23 was impacted due to mark-to-market (MTM) losses on treasury portfolio owing to signi
Slide 65: Net Profit (Rs million) & PAT Margin %
NET PROFIT MARGIN Net Profit (Rs million) & PAT Margin % 1,000 36.0% 40% 34.0% 800 30% 21.1% 600 19.1% 25.4% 20% 12.2% 13.3% 400 10% 200 -2.1% 0% 336 329 194 222 -484 522 753 838 - -35 -10% -200 -400 -20% -600 -26.1% -30% 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 Note:
Slide 66: Active Paid Campaigns - period end
PA I D C A M P A I G N S Active Paid Campaigns - period end 600,000 538,220 521,880 525,000 503,840 483,690 457,360 461,495 450,000 437,865 430,720 437,335 375,000 300,000 225,000 150,000 75,000 - 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23
Slide 67: Cash & Investments - period end
CASH AND INVESTMENTS Cash & Investments - period end (Rs million) 45,000 40,668 39,344 40,000 37,734 37,690 38,201 37,396 38,189 35,000 30,000 25,000 20,000 15,721 15,330 15,000 10,000 5,000 - 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 Note: Increase in Cash & Investment
Slide 68: Sales Strength - Period End
SALES FORCE Sales Strength - Period End 14,000 11,947 11,590 12,000 11,332 10,601 10,170 10,000 4,971 4,749 8,293 8,073 4,795 8,000 3,996 4,474 6,935 6,825 3,531 3,136 6,000 1,748 1,750 2,686 2,759 1,608 1,730 1,699 4,000 1,298 1,295 1,163 1,116 4,566 4,807 5,228 5,091 2,000 4,428 3,464 3,086 2,950
Slide 69: 4Q FY23 Performance Summary
JUST DIAL LTD - 4Q FY23 (Quarter ended March 31, 2023) PERFORMANCE SUMMARY Metric Unit 4Q FY23 4Q FY22 YoY change 3Q FY23 QoQ change Operating Revenue (₹ million) 2,325 1,667 39.5% 2,214 5.0% Operating EBITDA (₹ million) 334 -60 n.a. 271 23.2% Operating EBITDA Margin % 14.4% -3.6% n.a. 12.2% 212 bps
Slide 70: 4Q FY23 Performance Summary (Operating Metrics)
JUST DIAL LTD - 4Q FY23 (Quarter ended March 31, 2023) PERFORMANCE SUMMARY Metric Unit 4Q FY23 4Q FY22 YoY change 3Q FY23 QoQ change Unique Visitors (million) 159.3 144.8 10.0% 156.8 1.6% - Mobile (million) 137.2 121.4 13.0% 134.0 2.4% - Desktop/ PC (million) 16.6 17.6 -5.5% 17.1 -3.1% - Voice (mill
Slide 71: FY23 Performance Summary
JUST DIAL LTD - FY23 (Fiscal Year ended March 31, 2023) PERFORMANCE SUMMARY Metric Unit FY23 FY22 YoY change YoY% change Operating Revenue (₹ million) 8,448 6,470 1,978 30.6% Operating EBITDA (₹ million) 860 (21) n.a. n.a. Operating EBITDA Margin % 10.2% -0.3% n.a. Adjusted EBITDA (excl. ESOP expens
Slide 72: Board of Directors
BOARD OF DIRECTORS EXECUTIVE DIRECTOR V.S.S. Mani is the Founder, Managing Director and Chief Executive Officer of Justdial. With over 34 years of V S S Mani experience in the field of media and local search services, he has successfully steered and kept our business on the growth track, driven by t
Slide 73: Board of Directors
BOARD OF DIRECTORS NON-EXECUTIVE DIRECTORS V. Subramaniam has over 25 years of experience in the fields of Finance, accounts, taxation and business V. Subramaniam management. He has over the years served at various leadership positions in industries ranging from consumer products, petrochemicals, re
Slide 74: Leadership Team
LEADERSHIP TEAM Name Designation Experience Functional Areas Overall growth strategy, planning, execution & V S S Mani Managing Director & CEO 34 Years management V Krishnan Group President 28 Years Growth Strategy and Business Development Finance, Strategy, Accounting, Treasury, Audit, Legal, Abhis
Slide 75: Shareholding Pattern
S H A R E H O L D I N G P AT T E R N 4.07% 74.96% FOREIGN PROMOTER INVESTORS GROUP* 9.38% AS ON INDIVIDUALS MAR 31, 2023 11.59% DOMESTIC INVESTORS *Stake held by Promoter - Reliance Retail Ventures Limited (RRVL) = 64.38%
Slide 76: End of Presentation
End of Presentation Registered & Corporate Office: Just Dial Limited, Palm Court Building M, 501/B, 5th Floor, New Link Road, Malad (W), Mumbai - 400064. For any queries, please contact us at investors@justdial.com