Slide 1: Investor Presentation (updated Q1-22)
Investor Presentation (updated Q1-22) Kobi Carlebach, CFO June 2022 1 © Glassbox 2022. All rights reserved.
Slide 2: Legal Disclaimer
Legal Disclaimer • This presentation does not constitute an offer of securities by Glassbox Ltd. (the “Company”) to the public and it is may not be construed as an offer of securities to the public. This presentation constitutes a conceptual and marketing presentation of the Company. The information
Slide 3: Who we are
Who we are 1 Trillion+ Web and mobile customers journeys supported annually $45.5 Million $2 Million+ >$700K 99% 104% Average contract of 5 Average contract value for Large enterprise Large enterprise Software ARR largest clients large enterprise gross retention net retention 350+ 150+ Top 5 20+ Cou
Slide 4: Glassbox is on a mission
is on a mission to provide organizations with frictionless digital journeys, ensuring exceptional customer experiences that drive engagement, loyalty and revenue. 4 © Glassbox 2022. All rights reserved.
Slide 5: 2020: The year of digital
2020: The year of digital “We’ve accelerated digitally by at least two years.” -- Corrado Azzarita, Global CIO Built a mobile app to help Launched a two-hour employees manage delivery service in about customer flow in a few days. two weeks. 90% Of mobile internet time spent in apps SOURCES: Wall Str
Slide 6: Enterprises struggle to meet expectations
Enterprises struggle to meet expectations Think they currently 11% understand customers’ digital behavior well 64% Say siloed systems and/or 63% fragmented customer data is their top challenge Of brands fall short of meeting customers’ digital experience expectations SOURCES; Forrester, CMSwire 6 ©
Slide 7: Silos are the enemy of great customer experience
Silos are the enemy of great customer experience E-COMMERCE CUSTOMER MARKETING PRODUCT IT & SECURITY PEOPLE SERVICE CRM Call center Marketing Product Application DATA Marketplaces software automation analytics performance Live chat monitoring Web analytics Voice of the Chatbots customer tools Tag In
Slide 8: What we do
What we do Customer satisfaction Product How can I increase conversion rates? Marketing What causes shopping cart abandonment? Revenue How can I deflect more CX Analysts contact center calls? Where are customers Customer DevOps/IT dropping off? And why? lifetime value Help every part of the organiza
Slide 9: How we do it
How we do it SECURE A comprehensive digital CX platform Capture Visualize Analyze Elevate All your customers’ Everything that is Use AI to identify Your business with digital journeys on happening in user customer struggles and higher customer sat, web and mobile friendly intuitive UI recommend appr
Slide 10: What makes us unique
What makes us unique Automatic Faster, easier to deploy and manage data capture Native mobile Complete view; fastest growing interface support Real-time Take immediate action to resolve issues insights Server-side Most complete view of experience data data Designed for Built for scale; maximum addre
Slide 11: Seasoned leadership team
Seasoned leadership team Yaron Morgenstern Hanan Blumstein Yoav Schreiber Yaron Gueta Gaby Koren CEO CBO COO CTO CRO Background - Background - Background - Background - Background - Hila Bazar Eyal Maor Asim Zaheer Paul Yallop Kobi Carlebach Nir Pinhasov Global VP, HR SVP, Global CS CMO SVP, Global
Slide 12: Expanded G2 Leader customer recognition
Expanded G2 Leader customer recognition Glassbox is the only vendor to be nominated as leader in all Mobile App Session Analytics Replay digital CX categories - over 150 leadership awards in total Digital Analytics Product Analytics Mobile App Customer Optimization Journey Analytics Heatmap Mobile T
Slide 13: G2 Leader satisfaction scoring
G2 Leader satisfaction scoring 13 © Glassbox 2022. All rights reserved.
Slide 14: #1 on Gartner Peer Insights
#1 on Gartner Peer Insights 14 © Glassbox 2022. All rights reserved.
Slide 15: Let's hear from our customers
Let’s hear from our customers 15 © Glassbox 2022. All rights reserved.
Slide 16: Trusted by leading enterprises
Trusted by leading enterprises INSURANCE & FINANCE & FINTECH TRAVEL RETAIL TELCO HEALTHCARE 6 of 10 #1 #1 #1 #1 Largest USA banks by Hotel chain in the world Largest CPG company Largest healthcare company in Largest telecom market cap in the world the US (Fortune 50 company) in the US #1 #2 #2 50+ L
Slide 17: Driving 500% ROI
Driving 500% ROI Leading Digital World 5-Star FTSE100 Major Bank Airline Insurance Firm US Telco Discovered issue leading to loan Identified errors which were Insurance company’s team was Noticed an increase of 5% in application abandonment that occurring during the booking able to identify that a c
Slide 18: Proven enterprise land-and-expand
Proven enterprise land-and-expand 3rd Largest Bank in US 4th Largest Bank in US 7.7x $5,800,000 2.8x Software ARR $ $3,200,000 $1,160,000 $750,000 2018 2021 2018 2021 18 © Glassbox 2022. All rights reserved.
Slide 19: Our fast-growing ecosystem
Our fast-growing ecosystem Our Partnerships Technology Partners Channel Partners 19 © Glassbox 2022. All rights reserved.
Slide 20: Strengthened market leadership, with SessionCam
Strengthened market leadership, with SessionCam OUR SYNERGIES KEY FACTS PERSONA Having Marketers DIGITAL join existing CHANNELS Acquisition finalized in personas. Bringing mobile October 2020 analytics to SessionCam customer base. CUSTOMER TIERS Serving multiple 200+ customers, largely VERTICALS cus
Slide 21: Added strategic A/B testing capabilities, with Convertize
Added strategic A/B testing capabilities, with Convertize PRODUCT CUSTOMER KEY FACTS Add A/B testing Improve retention capabilities. and reduce churn. Acquisition finalized in September 2021 Expands Award-Winning Experience Intelligence Vision with Strategic A/B Testing Acquisition 21 © Glassbox 202
Slide 22: GTM
GTM How How Much To Whom • Land and expand (pricing) • All regions and verticals • Hybrid (direct/indirect) • Annual • Large Enterprise subscription (high touch) • Based on Volume • Mid-size enterprise (low touch) 22 © Glassbox 2022. All rights reserved.
Slide 23: Immediate competitors
Immediate competitors MODERN SOLUTION ENTERPRISE FOCUS MOBILE APP SOLUTION PLATFORM AUTOMATION 23 © Glassbox 2022. All rights reserved.
Slide 24: Growth strategy to reach $100 million organic ARR in 2-4 years from IPO
Growth strategy to reach $100 million organic ARR in 2-4 years from IPO New Geographies Expand Customer retention and Verticals new products lines a top priority penetrate new and expand existing geographies & verticals 24 © Glassbox 2022. All rights reserved.
Slide 25: How do we get there?
How Do we 2-3 Yrs: get there? Digital Customer 1-2 Yrs: (Our Innovation) Management Digital Experience TODAY: Intelligence Digital Experience Analytics 25 © Glassbox 2022. All rights reserved.
Slide 26: Why Glassbox?
Why Glassbox? 26 © Glassbox 2022. All rights reserved.
Slide 27: At the center of multiple, high-growth markets
At the center of multiple, high-growth markets • Acquired by Thoma Voice of Bravo for $6.4B Web Customer Analytics • $9.24B market cap • EV/Rev = 7x • $1.02B market cap • $34.3B market cap • EV/Rev = 3.5x • EV/Rev = 28x APM Product Analytics • $8.6B market cap • EV/Rev = 10x * As of May 13, 2022 27
Slide 28: Platform built for use case expansion
Platform built for use case expansion Tomorrow Real-time Fraud Campaign Management Cyber Cross- security channel engagement Employee Customer efficiency Care 28 © Glassbox 2022. All rights reserved.
Slide 29: Financials
Financials 29 © Glassbox 2022. All rights reserved.
Slide 30: Definitions
Definitions • ARR = annual recurring revenues; Defined as the value of the contracted recurring revenue normalized to a one-year period • Gross retention = the percentage of recurring revenue retained from existing customers in a defined time period, including downgrades and cancels • Net retention
Slide 31: Historical ARR trend
Historical ARR trend Historical ARR trend Historical Cloud ARR trend $45.0M $44.0M $30.0M $27.7M $40.0M $25.0M $35.0M $32.8M $20.5M $30.0M $20.0M $25.0M $15.0M $19.6M $20.0M $15.0M $10.0M $7.7M $10.0M $10.0M $5.0M $3.9M $4.6M $2.9M $5.0M $0.9M $0.2M $- $- 2016A 2017A 2018A 2019A 2020A 2021A 2016A 20
Slide 32: Continued growth in quarterly ARR
Continued growth in quarterly ARR Proforma $50.0M $45.5M $45.0M $44.0M $40.0M $40.0M $37.0M $35.0M $35.0M $32.8M $30.4M $29.3M $29.5M $30.0M $25.0M $20.0M $15.0M $10.0M $5.0M $- Q1-20A Q2-20A Q3-20A Q4-20A Q1-21A Q2-21A Q3-21A Q4-21A Q1-22A * 2020 numbers include SessionCam 32 © Glassbox 2022. All r
Slide 33: Diversified ARR breakdown
Diversified ARR breakdown New geographies and verticals Customer size Region Vertical 4% 11% 4% 32% 21% 8% 16% 7% 6% 75% 68% 48% Large enterprise Mid-size enterprise Americas EMEA APAC Financial services Telco Travel Retail Insurance Healthcare © Glassbox Digital 2022. All rights reserved. Other
Slide 34: Record gross retention
Record gross retention GROSS RETENTION PER CUSTOMER NET RETENTION PER CUSTOMER SIZE SIZE 140% 131% 134% 120% 115% 115% 99% 100% 95% 95% 93% 96% 104% 102% 103% 102% 102% 89% 87% 89% 87% 97% Industry 90% 86% 100% Industry benchmark** 80% 74% 85% 82% 83% 71% 71% benchmark** 70% 80% 60% 60% 50% 40% 40%
Slide 35: Thank you
Thank you Learn more at glassbox.com 35 © Glassbox 2022. All rights reserved.
Slide 36: Appendix
Appendix 36 © Glassbox 2022. All rights reserved.
Slide 37: Q1-22 Non-GAAP P&L Summary
Q1-22 – (K$) Q1-22 Q1-21 Non-GAAP P&L Total Revenue 12,697 8,500 Cost of Goods 3,615 3,002 Summary Gross Profit 9,082 5,498 % Gross Margin 71.5% 64.7% R&D Expense 4,390 3,043 • 49% YoY revenues growth including one time impact S&M Expense 7,160 4,665 G&A Expense 2,178 1,010 of renewal and expansion
Slide 38: Q1-22 CF Summary
Q1-22 - (K$) Q1-22 Q1-21 CF Summary Cash flows from operating activities (330) (2,369) Cash flows from investing activities 16,608 (8,639) • The company continues to invest in Cash flows from financing activities (8) 92 R&D and S&M to drive future Increase (decrease) in cash and cash equivalents 16,
Slide 39: Q1-22 GAAP P&L Summary
(K$ except per share data) Q1-22 Q1-21 Total Revenue 12,697 7,757 Cost of Goods 3,726 3,022 Gross Profit 8,971 4,735 % Gross Margin 70.7% 61.0% Q1-22 – R&D Expense 5,363 3,479 S&M Expense 8,189 5,234 GAAP P&L G&A Expense 3,061 1,803 Total Opex 16,613 10,516 Operating Loss Summary 7,642 5,781 Financi
Slide 40: Mar-22/Dec-21 BS Summary
(K$) Q1-22 31.12.21 Cash and cash equivalents 28,358 12,123 Short term deposit 26,920 43,690 Accounts receivables 4,730 2,922 Other assets 5,200 4,160 Total Current Assets 65,208 62,895 Fixed assets 1,228 1,188 Intangible assets (including Goodwill) 25,061 26,232 Other assets 5,796 5,368 Mar-22/Dec-
Slide 41: June 2021: Glassbox IPO on TASE
June 10 2021: Glassbox IPO on TASE SHARE CAPITAL (30.4.2022) 120 105 100 TASE: GLBX 100 95 8090 Shares Outstanding 11.7 M 85 Stock Options and RSUs* 2.4 M 60 80 Fully Diluted** 14.1 M 40 75 70 Market Cap NIS 514 M / US$ 155 M 2065 Market Cap Fully Diluted** 621 M / US$ 187 M 60 0 SHARE PRICE (30.4.2