Quest Diagnostics Incorporated · NYSE:DGX
Quest Diagnostics — Investor Day (March 2021)
26 slides from Quest Diagnostics's investor day presentation, Mar 11, 2021
Slide 1: Quest Diagnostics Investor Day
(@ ) Quest Diagnostics” INVESTOR DAY
Slide 2: Optimizing Operations to Drive Growth
Optimizing Operations to Drive Growth Jim Davis Executive Vice President, General Diagnostics
Slide 3: Safe Harbor Disclosure
SAFE HARBOR DISCLOSURE The statements in the following presentations which are not historical facts may be forward-looking statements. Readers are cautioned not to place undue reliance on forward-looking statements, which speak only as of the date that they are made and which reflect management’s cu
Slide 4: What you'll hear today
What you’ll hear today Quest’s role in the pandemic and opportunities ahead Operational excellence drives improved health outcomes and cost savings Enhancements in the consumer and provider journeys Opportunities to continue generating 3% annual savings
Slide 5: Timeline and major accomplishments
Timeline and major accomplishments Rapid 40M antigen test 200k/day capacity Quest Milestones University Partners: programs 20M Walmart, Pooling CVS, HHS operational Serology launch 10M Quest Quest PCR Volume test live 1.5M Serology Molecular Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb
Slide 6: From crisis response to returning to life
From crisis response to returning to life Employers Health Systems Travel, Sports Health Plans & Entertainment Traditional . and new segments Health Care Education Professionals Consumers Government
Slide 7: Affordable "Return-to-School" solutions represent a large opportunity
Affordable “Return-to-School” solutions represent a large opportunity Est. K-12 Student and Faculty Teachers K-8 & Staff ~40M Students Existing Federal Funds $650M ~8M ~65M Stimulus Package $130B ~17M 9th–12th Students The potential Federal funding could provide daily surveillance testing for Public
Slide 8: We have made ~$40M in capital investments to expand COVID-19 testing capacity
We have made ~$40M in capital investments to expand COVID-19 testing capacity… Roche Extraction Hologic Panther ABI LDT Cobas 6800/8800 Hamilton / Roche Latest Technologies Optimized Across Lab Network Expands Molecular Capability Beyond COVID-19
Slide 9: ...which will be redeployed to grow our base business
…which will be redeployed to grow our base business Instrument Fleet Size Strategy • As COVID needs decline, retire ~80 Tigris units Hologic Panther ~85 • Migrate to Panther fleet • Expand Women’s Health and shorten turn-around times • Retire older 4800 model units Roche Cobas ~20 • Realize improved
Slide 10: We are delivering on BOTH
Delivering the promise of a superior customer experience at lower cost $ Superior Customer Experience Cost Excellence Transparent Digital Convenient Flawless It’s not an “either / or” imperative … We are delivering on BOTH Confidential | Internal Use Only
Slide 11: Improved health outcomes and customer experience while generating consistent cost savings
We are driving improved health outcomes and enhancing the customer experience while generating consistent cost savings Digitizing Orders • Reduced errors Serving Patients 45% 80% Pct. Reqs Electronic • Limit rework Pct. PSC Visits Scheduled • Fewer denials • Less wait time • Lower handling 20% • Hig
Slide 12: Our new flagship lab in Clifton, NJ uses end-to-end automation
Our new flagship lab in Clifton, NJ uses end-to-end automation to empower better health for the East Region Consolidates Three Doubles Average Hub Labs Throughput >15% Improved 30% Greater Productivity Capacity
Slide 13: Quest Diagnostics
Quest Diagnostics”
Slide 14: Slide 14
Slide 15: We're further enhancing our consumer and provider journeys
We’re further enhancing our consumer and provider journeys <1 QD i Wed, May 19, 1:34 PM Welcome to Quest Order Register Diagnostics, Ms. Williams. Ms. Williams, your doctor has placed an order with us. Visit Process Please click here to make an appointment. Ms. Williams, based on your location and R
Slide 16: We're further enhancing our consumer and provider journeys
We’re further enhancing our consumer and provider journeys <1 QD i Wed, May 19, 1:34 PM Welcome to Quest Diagnostics, Ms. Williams. Order Register Ms. Williams, your doctor has placed an order with us. Please click here to Visit Process make an appointment. Ms. Williams, based on your location and p
Slide 17: We're further enhancing our consumer and provider journeys
Welcome to Quest Diagnostics, Ms. Williams. We’re further enhancing our consumer and provider journeys Ms. Williams, your < 1 doctor has placed QD an i order with us. Please click here to make an appointment. Order Register Ms. Williams, based on your location and preferences, we suggest Friday at 8
Slide 18: We're further enhancing our consumer and provider journeys
make an appointment. We’re further enhancing our consumer Ms. Williams, based on and provider journeys your location and < preferences,QDwe suggest 1 i Friday at 8 AM for your appointment. Order Register Can you verify your insurance information so we can check if there will be any out-of-pocket exp
Slide 19: We're further enhancing our consumer and provider journeys
be any out-of-pocket We’re further enhancing our consumer expense? and provider journeys < 1 We estimateQDyour bill at i $12.34 for the four tests ordered. Would you like to place a credit card on file Order Register for when your claim is processed? Thu, May 20, 8:30 AM Good Morning Ms. Visit Proce
Slide 20: We're further enhancing our consumer and provider journeys
Thu, May 20, 8:30 AM We’re further enhancing our consumer Good Morning Ms. and provider journeys <1 Williams, tomorrow QD is i your appointment at 8 AM at Jersey City PSC. Please click here to confirm. Please don’t Order Register forget to fast after 10 PM for your Lipid panel test. Fri, May 21, 3:4
Slide 21: We're further enhancing our consumer and provider journeys
forget to fast after 10 PM We’re further enhancing our consumer for your Lipid panel test. and provider journeys <1 Fri, MayQD21, 3:42 PM i Ms. Williams, your specimen arrived in our Order Register Clifton Lab. We hope you had a good visit to our Jersey City PSC. Please click here to provide feedbac
Slide 22: We're further enhancing our consumer and provider journeys
feedback. We’re further enhancing our consumer Sat, May 22, 8:00 AM and provider journeys < 1 Ms. Williams, QD your tests i have been completed. Please go to your myQuest app to see Order Register your results. Mon, May 24, 11:18 AM Your claim has been processed by your Visit Process Health Plan. Yo
Slide 23: We're further enhancing our consumer and provider journeys
We’re further enhancing our consumer and provider journeys Wed, May 19 1:34 PM Fri, May 21 8:09 AM Dr. Brown: Dr. Brown: Order Register Thank you for your order. One of the Ms. Williams completed her PSC visit. four tests ordered is missing a Her specimen is in our Clifton Lab diagnostic code. Can y
Slide 24: We continuously improve our operations while aiming to deliver 3% savings each year
We continuously improve our operations while aiming to deliver 3% savings each year • ABN & AWN capture 1 2 • Electronic orders $ • Denial reduction • Online specimen pickup Reduce Denials • Pre-authorization of high- Digital • Digitized client supply orders and Patient value tests Experience Conces
Slide 25: Quest is driving a more sustainable future through our ESG Framework
Quest is driving a more sustainable future through our Environmental, Social and Governance Framework Order Dispose Collect Result Transport Test
Slide 26: Key Takeaways
Key Takeaways Quest plays a key role in the pandemic with opportunities to reopen schools and “return-to-life” Investments to support COVID-19 testing will be used to serve other needs and improve service We continue to invest in both the consumer and provider journeys Proven track record of achievi