Slide 1: Regulation 30 Cover Letter to NSE
To, Date: 11th November 2023 The Manager National Stock Exchange of India Ltd Exchange Plaza, Plot No.C-1, G Block Bandra Kurla Complex, Bandra (East), Mumbai - 400 051 Security Code: ONEPOINT Sub: Investor Presentation on Q2 of FY 2023-24 Ref.: Regulation 30 (Disclosure of event or information) of
Slide 2: Investor Presentation
Investor | Presentation |POINT[
Slide 3: Our Vision and Our Mission
OUR VISION To be the most dynamic and profitable partner for business management services, revolutionising the future of BPM through technology OUR MISSION To continually add value for clients and shareholders by nurturing our talent pool. 2
Slide 4: About One Point One Solutions
About One Point One Solutions SERVICES OFFERED Voice 12+ 5,000+ 55+ 200 Mn+ Years of Experience Professionals Chat Unique Processes Transactions Email 40+ 05 IVR 10+ Publicly Happy Clients Delivery Locations Languages Listed Social Media Experience Omni channel CX Our Footprint INDIA USA PHILIPPINES
Slide 5: Customer Experience Management Capability
Customer Experience Management Capability Omni Channel Voice Social Media Email Web Chat IVR Experience DOMAIN SERVICES BFSI SERVICES Healthcare Energy Resource Travel Transport Retail & Consumer Telecom Mortgages Capital Retail & Commercial Insurance Fintech Utilities Hospitality Goods Markets Bank
Slide 6: Our Client Canvas
Our Client Canvas NEW AGE BANKING & FINANCIAL SERVICES CONSUMER DURABLES INSURANCE FINTECH AIRLINE UTILITY TELECOM & DTH GOVERNMENT Government Pa rtn ered w ith Infosys 5
Slide 7: Indicative Suite of Technological Interventions
Indicative Suite of Technological Interventions* 2-Way Contact Center as a Secured Conversational Desktop Social Media Communication Service Authentication AI Analytics Analytics Platform Contact Centre on Enhanced Capability Speech enabled Desktop Process Multi channel AI driven Customer Cloud acro
Slide 8: 4 Key Levers to Drive and Deliver Future of Ops
4 Key Levers to drive & deliver future of Ops using Transformation Business Operations Reimagined SIMPLIFY ELIMINATE REIMAGINE SCALABLE Ope r a t i o ns I nt e l l i ge nt Tech Locati on Re de s i g n A u t o ma t i o n I nt e r v e nt i o ns Model Functionalization / Utility Digitization & Extracti
Slide 9: Akshay Chhabra, Chairman & Managing Director
AKSHAY CHHABRA Chairman & Managing Director Akshay Chhabra is the founder and promoter of 1Point1 Solutions Ltd. As a young engineer, Akshay strode off the beaten path and let his entrepreneurial instincts take over. 1Point1He holds a degree of B.E. (Electronics Engineering) from the University of M
Slide 10: Our Leaders
Our Leaders Akash Karnik Samit Chakravarthy Sunil Jha Rajiv Desai Chief Operating Officer Chief Technical & Chief Financial Officer Global Head Information Officer Akash is a hands-on leader whose game- Sunil Kumar Jha is an Chief Financial Officer Samit’s propensity for innovation has Rajiv has 15+
Slide 11: Why 1Point1?
Why 1Point1? One point One’s Cognitive Contact Centre Solutions extensive solutions in helping customers with proven results IMPROVED SERVICE EXPERIENCE OUR STRENGTH Integration & Technology solutions 30% ↑ 15% ↓ 50% ↓ In First Call Resolution In Average Handle Time In Abandoned Rate (FCR) (AHT) (AR
Slide 12: Our Collaborative Approach for Program Success
Our Collaborative Approach for Program Success Domain Depth & Process Implementation Transition & Service Robust Governance & Management Readiness Delivery Quality Assurance § End to end contact center § 1Point1 delivery center to § 40+ transitions § Deployment of Program experience of 12+ years be
Slide 13: Financials
Lorem Sit Ipsum Dolor Financials
Slide 14: Key Operational Highlights for the quarter
Key Operational Highlights for the quarter 1. New Client Acquisition: In the current quarter, we proudly Onboarded - Tata Digital & Foxtale as a new addition to our clientele, and we anticipate substantial growth in near times.. 2. Client Expansion: During this quarter, we experienced a significant
Slide 15: Profit & Loss Statement for Q2 & H1FY24 (Consolidated)
Profit & Loss Statement for Q2 & H1FY24 (Consolidated) Particulars (INR Lacs) Q2FY24 Q2FY23 YoY% Particulars (INR Lacs) H1Y24 H1Y23 YoY% Revenue from Operations 3,988.06 3,479.42 14.62% Revenue from Operations 7,560.97 6,954.70 8.72% Other Income 113.26 12.57 801.03% Other Income 413.95 42.7 869.44%
Slide 16: Balance Sheet as at 30th September, 2023 (Consolidated)
Balance Sheet as at 30th September, 2023 (Consolidated) Particulars (INR Lacs) As on 30th Sept, 23 As on 31st Mar,23 Particulars (INR Lacs) As on 30th Sept, 23 As on 31st Mar,23 EQUITY AND LIABILITIES ASSETS EQUITY Non-current assets (i) Equity share capital 3908.77 3761.19 (i) Property, plant & equ
Slide 17: Q2FY24 Financial Highlights
Q2FY24 Financial Highlights 4100 Revenue ( INR in Lakhs) 45.00% 4000 EBITDA MARGINS 40.00% 3900 3988.06 35.00% 3800 30.00% 36.17% 3700 25.00% 24.77% 3600 20.00% 3500 15.00% 3400 3479.42 10.00% 5.00% 3300 0.00% 3200 Q2 - FY 23 Q2 - FY 24 Q2 - FY 23 Q2 - FY 24 16.00% 0.35 Profit After Tax % Earnings P
Slide 18: Disclaimer
Disclaimer This presentation may contain certain forward-looking statements relating to One Point One Solutions Limited (hereinafter referred to as “One Point One” or “1Point1” or “Company”) and its future business, development and economic performance. These statements include descriptions regardin
Slide 19: Lorem Sit Ipsum Dolor
Lorem Sit WEBSITE EMAIL PHONE Ipsum Dolor www.1Point1.com sales@1Point1.in +91-22-66873800 18