Slide 1: Antonio Huertas, March 13, 2020
March 13, 2020 Antonio Hue wi ic @ 3 < 2 =
Slide 2: Sustainability
© MAPERE Y ON y Sustainability
Slide 3: Economic, political and weather context
o MAPERE ECONOMIC situation ...and COVID-19 POLITICAL and SOCIAL context ...instability, uncertainty WEATHER events Intensity Frequency
Slide 4: Profitable growth
Profitable growth Bolstering technical foundations ee a ————— Risk diversification
Slide 5: Strategic plan 2019-2021
f hee ws 2 ~"Stategse wee * es = a || |e ‘t= é fe om ‘i "2019-2021
Slide 6: Profitable growth: revenue and premiums
—_— —— Profitable V €28,472M ee GROWTH REVENUE.GROWTH. 7% a4 PREMIUMS: €23,044M +2.2% :) 7 a oa ow
Slide 7: Aspirational objectives: digital business
_ | ASPIRATIONAL OBJECTIVES — CLOSE OF oO) in DIGITAL BUSINESS +17% PREMIUMS €1,300M 700,000 PURELY DIGITAL POLICIES
Slide 8: Aspirational objectives: close of 2019, ROE
® MAPFRE ANNUAL GE NERAL MEETING ASPIRATIONAL OBJECTIVES — CLOSE OF 2019 ROE 8%,
Slide 9: Growth in Life
Growth in Life v 9.2% LIFE PROTEC OM =
Slide 10: Focus on the client: NPS
ASPIRATIG CLOSE OF 2019 ® MAPFRE ANNUAL GENERAL MEETING NPS° 186.3%, FOCUS ON THE CLIENT TION DISTRIBUTION CHANNELS % of businesses with an NPS® higher than the market average
Slide 11: Number of clients and innovation
No.of MOI Clients de 244,725 ; T MAPFRE INNOVA ATION INSURSPACE CESVIMAP
Slide 12: Operational management: Non-Life
PROGRESS IN GOALS FOR ASPIRATIONAL- OBJECTIVES CLOSE OF 2019 : ——T OPERATIONAL __ MANAGEMENT 4 [sesctresa. "8 ® MAPFRE — im ANNUAL GENERAL MEETING | NONELIFE
Slide 13: Global efficiency model
‘GOALS FOR ® MAPFRE ANNUAL GENERAL MEETING Automated transactions oY +5.3M Global efficiency model Advanced Analytics 3
Slide 14: Progress in goals for aspirational objectives
PROGRESS IN GOALS FOR, CLOSE OF 2019 *» ra PIRATIONAL OBJECTIVES
Slide 15: Culture and talent
PROGRESS IN GOALS FOR ASPIRATIONAL OBJECTIVES © MAPFRE / mon LOSE OF 2019 RAL i oe a”) NON Culture and TALENT > Digital ¢ / Challenge a AGING Project
Slide 16: Culture and talent progress
IGRESS IN GOALS FOR ASPIRATIONAL OBJECTIVES MAPFRE CLO! UAL GE) : CULTURE AND N 1 Talent
Slide 17: Business strategy: Iberia
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Slide 18: Business strategy: Brazil
2 MAPERE ih _— BUSINESS ae Say i ynproved technical result —-. <r Life Protection Bs bat v q Businesses
Slide 19: Mexico and Central America
© MAPFRE MEXICO: Agent networks, banking agreements, digital channel = a CENTRAL AMERICA: : Shared services DOMINICAN REP.: HEALTH
Slide 20: Business strategy: LATAM South
© MAPFRE . ANNUAL GENERAL MEETING Reduced combined ratio New trade agreements st LIFE business Ahi: Se rr ‘BUSINESS. es A gah ige : "STRATEGY
Slide 21: Business strategy: United States and Puerto Rico
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Slide 22: Business strategy: Europe
A pe fhe = Turkey Technical profitability BUSINESS “Semmany fe STRATEGY Digital business growth .. Italy Efficiency and profitability p Rains pert ee
Slide 23: MAPFRE Re and Global Risks
MAPFRE |RE SOLVENCY (CATASTROPHE PROTECTION BUSINESS MODEL STRENGTH IMPROVED PORTFOLIO— Cancel ae N MAPFRE Global Risks BUSINESS MODEL: MAPFRE Client fh Ba |
Slide 24: MAPFRE Asistencia
MAPFRE MAPFRE |ASISTENCIA
Slide 25: Continue to grow in Spain, consolidate in LATAM
2 MAPERE J Continue to grow IN SPAIN Consolidate.presence IN LATAM
Slide 26: Rid viewail ee Lge
Rid viewail ee Lge VA! Lf PR See 3619-0021 sciaak ® = 7 PS Ss =
Slide 27: Review of aspirational objectives 2019-2021: shareholders
REVIEW OF ASPIRATIONAL OBJECTIVES 2019-2021 A ye 8 pron [ - ae oo GROW IN A SUSTAINABLE SHAREHOLDERS =) AND PRUDENT WAY REVENUE ROE - 9% three-year average 7
Slide 28: Review of objectives: client orientation
REVIEW OF ASPIRATIONAL OBJECTIVES 2019-2021 CLIENT ORIENTATION Measurement of quality — of perceived by the client ~ NPS® ao % of businesses with an NPS® higher than the market average
Slide 29: Review of objectives: technical and operational excellence
REVIEW OF ASPIRATIONAL OBJECTIVES 2019-2021 OT ne = Excellence in TECHNICAL ——and OPERATIONAL —— MANAGEMENT” ee Non-Life COMBINED 96 pS om “97%, Three-year RATIO average
Slide 30: Review of objectives: culture and talent
REVIEW OF ASPIRATIONAL OBJECTIVES 2019-2021 CULTURE AND VACANCIES IN DISABILITIES TALENT inbex 7 DY 0 45 - 30
Slide 31: Transforming
®* MAPFRE ANNUAL GENERAL MEETING O32 | rar sforming
Slide 32: © MAPERE
© MAPERE
Slide 33: Slide 33
Slide 34: Financial and social dividend
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Slide 35: COVID-19 coronavirus
® MAPFRE —))) ANNUAL Generar meeTING CLIT L} > COVID-19 £0") coRoNAvIRUS
Slide 36: Antonio Huertas, Chairman & CEO of MAPFRE
[ asrvertasmeyias Un wrrmtinkesin.com/in/aetoniobvectasemesias MAPERE Antonio Huertas #WeAreMAPFRE Chairman & CEO of MAPFRE