Slide 1: CenturyLink EASE VFO Overview
CenturyLink EASE VFO Overview © 2009 CenturyTel, Inc. All rights reserved. The name CenturyLink and the pathways logo are trademarks of CenturyTel, Inc.
Slide 2: EASE VFO
2 EASE VFO As of March 2009, Local Service Requests (LSRs) are to be submitted via the online ordering interface, EASE Virtual Front End Office (VFO) - (VFO) File transfers will continue to be submitted in the usual manner. EASE VFO Overview 2011 Version 1.5 © 2009 CenturyTel, Inc. All rights reserv
Slide 3: EASE VFO Login Screen
3 EASE VFO Login Screen After accessing EASE, enter your user name and password and select Local from the Module drop down. EASE VFO Overview 2011 Version 1.5 © 2009 CenturyTel, Inc. All rights reserved. The name CenturyLink and the pathways logo are trademarks of CenturyTel, Inc.
Slide 4: EASE VFO Order List
4 EASE VFO Order List After successfully logging in – the Order List Displays. EASE VFO Overview 2011 Version 1.5 © 2009 CenturyTel, Inc. All rights reserved. The name CenturyLink and the pathways logo are trademarks of CenturyTel, Inc.
Slide 5: Order List Status ICONs
5 Order List Status ICONs Action and Work Status Icons display to left of the PON column on the Order List to reflect order status. —Clipboard – Summary of all responses —Flame - Rejected —Green Check Mark – Order Completed —Check Mark w/ Red Slash – Order did not reach trading partner due to busine
Slide 6: Order List Status ICONs (Continued)
6 Order List Status ICONs (Continued) —Jeopardized – Order is in Jeopardy. —Tracking Only - Order was placed outside of VFO and it is in VFO for tracking only —White Check on Green Folder - Order has been confirmed EASE VFO Overview 2011 Version 1.5 © 2009 CenturyTel, Inc. All rights reserved. The n
Slide 7: Order List Function ICONs
7 Order List Function ICONs Function ICONs are displayed at the top right corner on the Order List screen. These ICONs can provide specific functions to a specified PON or to the Order List view. EASE VFO Overview 2011 Version 1.5 © 2009 CenturyTel, Inc. All rights reserved. The name CenturyLink and
Slide 8: Order History Function ICON
8 Order History Function ICON The History ICON allows you to view the history of an order selected from the Order List. You can also view the order history using this same ICON from within in the PON. Viewing the history allows you to view the PON as it was in previous statuses – such as errored, re
Slide 9: Order List Status and Function ICONs
9 Order List Status and Function ICONs Mark the radio button next to the PON desired and select the History function ICON to view the history of the PON. EASE VFO Overview 2011 Version 1.5 © 2009 CenturyTel, Inc. All rights reserved. The name CenturyLink and the pathways logo are trademarks of Centu
Slide 10: Order History Screen
10 Order History Screen Click on the desired status link to view the PON or the PON Response. For example clicking on Confirmed status allows you to view the Confirmation Response. EASE VFO Overview 2011 Version 1.5 © 2009 CenturyTel, Inc. All rights reserved. The name CenturyLink and the pathways l
Slide 11: Order Filter Function ICON
11 Order Filter Function ICON The Filter ICON allows you to search for specific types of orders based on criteria entered on the Order List Filter screen—for example, you could search for orders based on statuses such as Errored, Rejections, Jeopardy and Completions. EASE VFO Overview 2011 Version 1
Slide 12: Order List Filter Screen
12 Order List Filter Screen EASE VFO Overview 2011 Version 1.5 © 2009 CenturyTel, Inc. All rights reserved. The name CenturyLink and the pathways logo are trademarks of CenturyTel, Inc.
Slide 13: Searching for an Order
13 Searching for an Order To search for an existing order in EASE VFO, select Search from the Order tab menu. EASE VFO Overview 2011 Version 1.5 © 2009 CenturyTel, Inc. All rights reserved. The name CenturyLink and the pathways logo are trademarks of CenturyTel, Inc.
Slide 14: Order Search Page
14 Order Search Page PON is the default search option, but you can select other search options from the drop-down and type your search criteria in the Search For: box. EASE VFO Overview 2011 Version 1.5 © 2009 CenturyTel, Inc. All rights reserved. The name CenturyLink and the pathways logo are trade
Slide 15: Viewing a PON
15 Viewing a PON To view a PON, select an order from the Order List clicking on it. The PON will be displayed in a new window. Because of this, it is important that you remember to close your windows when you are done. The main EASE VFO screen containing the Order List will remain open, but addition
Slide 16: Viewing a PON (Continued)
16 Viewing a PON (Continued) EASE VFO Overview 2011 Version 1.5 © 2009 CenturyTel, Inc. All rights reserved. The name CenturyLink and the pathways logo are trademarks of CenturyTel, Inc.
Slide 17: Order Initiation
17 Order Initiation To begin an order, with the Order List screen in view you can select New from the Order tab. EASE VFO Overview 2011 Version 1.5 © 2009 CenturyTel, Inc. All rights reserved. The name CenturyLink and the pathways logo are trademarks of CenturyTel, Inc.
Slide 18: Order Initiation Window
18 Order Initiation Window Once New is selected, the Order Initiation window appears. EASE VFO Overview 2011 Version 1.5 © 2009 CenturyTel, Inc. All rights reserved. The name CenturyLink and the pathways logo are trademarks of CenturyTel, Inc.
Slide 19: VFO Orders
19 VFO Orders An LSR in EASE VFO is made up of all the industry standard forms necessary for the type of service requested. Example of Resale Form ICONS EASE VFO Overview 2011 Version 1.5 © 2009 CenturyTel, Inc. All rights reserved. The name CenturyLink and the pathways logo are trademarks of Centur
Slide 20: VFO Order
20 VFO Order EASE VFO Overview 2011 Version 1.5 © 2009 CenturyTel, Inc. All rights reserved. The name CenturyLink and the pathways logo are trademarks of CenturyTel, Inc.
Slide 21: Order ICON Functions
21 Order ICON Functions Once an order is generated there are specific functions that may be able to be performed with the order. The ICONs in the upper right hand corner of the order perform specific functions. EASE VFO Overview 2011 Version 1.5 © 2009 CenturyTel, Inc. All rights reserved. The name
Slide 22: Validate Function
22 Validate Function —Validate ICON This ICON is used prior to order submission to initiate an error check. Validate is also available from the Order tab menu. ● If the order is not in a status that allows a validation check, you will get a pop-up box with an error. ● If order validation is successf
Slide 23: Order Errors
23 Order Errors Once the order is validated, you may or may not receive an ErrorCode List box. EASE VFO Overview 2011 Version 1.5 © 2009 CenturyTel, Inc. All rights reserved. The name CenturyLink and the pathways logo are trademarks of CenturyTel, Inc.
Slide 24: Submit Function
24 Submit Function —Submit ICON This ICON is used to submit the order to CenturyLink once all errors are cleared. The Status field within the PON should change to Submitted—then systematically change to Sent Sent once the PON is accepted by the system. EASE VFO Overview 2011 Version 1.5 © 2009 Centu
Slide 25: Supplement Function
25 Supplement Function —Supplement ICONs These ICONs are used to SUP an existing order. You can SUP an existing order once it has been accepted by CenturyLink all the way up until it is completed. Be sure to use the SUP number that reflects your request. ● 1 = Supplement - Cancel ● 2 = Supplement -
Slide 26: Order Tab within an Order
26 Order Tab within an Order The Order tab in the upper left hand corner of your order contains a drop-down menu. EASE VFO Overview 2011 Version 1.5 © 2009 CenturyTel, Inc. All rights reserved. The name CenturyLink and the pathways logo are trademarks of CenturyTel, Inc.
Slide 27: Order Tab Menu Options
27 Order Tab Menu Options —Action ● Save Order – Saves changes made to the order. ● Save As Order – Allows you to replicate an existing order. Can not modify Req type. ● Save As Template – Allows you to save an existing order as a template. When you get ready to use the template, you select it on th
Slide 28: Order Tab Menu Options (Continued)
28 Order Tab Menu Options (Continued) —Validate and Submit – Performs error check and submits when all errors cleared. —Edit ● Create Response – Used internally to send FOC’s, Rejects, Completion etc notifications to the customer ● Apply Template – Allows use of existing templates for the order. ● R
Slide 29: Order Tab Menu Options (Continued)
29 Order Tab Menu Options (Continued) —Supplement ● Cancel Order ● DDD Change ● Other —Revert ● Revert to Last Saved – Reverts the order to the last time you saved it. ● Revert to Last Submit – Reverts the order to the last time you submitted it. EASE VFO Overview 2011 Version 1.5 © 2009 CenturyTel,
Slide 30: Order Tab Menu Options (Continued)
30 Order Tab Menu Options (Continued) —View ● View History – Shows you the history of the order. ● View Error List – Shows you errors associated with the order. ● View PrintableVersion - Puts the order into a printable format. ● Refresh – Refreshes the order. —Void – Voids an order that has not been
Slide 31: Preorder in EASE VFO
31 Preorder in EASE VFO A Preorder tab is available in EASE VFO which allows the user to: ● View Customer Service (CSI) records of existing CenturyLink working telephone numbers and your end-user customers. ● Perform an address validation. ● View directory listings belonging to CenturyLink or the CL
Slide 32: Order Tab Menu Options (Continued)
32 Order Tab Menu Options (Continued) External App Data Menu displays the options based on order type. EASE VFO Overview 2011 Version 1.5 © 2009 CenturyTel, Inc. All rights reserved. The name CenturyLink and the pathways logo are trademarks of CenturyTel, Inc.
Slide 33: Preorder Tab
33 Preorder Tab Below is an example of the Preorder tab in EASE VFO. EASE VFO Overview 2011 Version 1.5 © 2009 CenturyTel, Inc. All rights reserved. The name CenturyLink and the pathways logo are trademarks of CenturyTel, Inc.
Slide 34: Order Tab Menu Options, continued
34 Order Tab Menu Options, continued ● Available Services – based on contracts and services available in the area ● Telephone Number – allows the user to assign new telephone numbers ● Centrex Feature Code – displays Centrex code information ● Available PICS – displays long distance carriers availab
Slide 35: EASE Highlights
35 EASE Highlights ● CenturyLink will be conforming closely to LSOG 10 standards. This means requiring stricter adherence to data requirements prior to order acceptance. ● The policies governing error handling will be modified for increased order accuracy. EASE VFO Overview 2011 Version 1.5 © 2009 C
Slide 36: EASE Highlights (Continued)
36 EASE Highlights (Continued) ● Preorder data can not be transferred to the LSR. ● Directory listing information will no longer be entered into eSUDS. The listing information will be entered on the DL page of the EASE LSR. EASE will validate the data for the correct syntax and format and send th
Slide 37: EASE Highlights (Continued)
37 EASE Highlights (Continued) Telephone Number Assignment ● Customers choosing to select their own telephone numbers in TNA must complete the LSR within 2 hours. ● If the telephone number is systematically selected, it is business as usual. EASE VFO Overview 2011 Version 1.5 © 2009 CenturyTel, Inc.
Slide 38: EASE Highlights (Continued)
38 EASE Highlights (Continued) ● External customers will have the ability to manage their own EASE User ID and passwords. The process will be distributed 30 days prior to implementation. ● The Customer notification process remains the same via the Application Performance Team. EASE VFO Overview 2011