Slide 1: COVID-19 Update April 2020
> CJ Intercorp Financial Services COVID-19 Update April 2020
Slide 2: Key messages
Key messages Early and fast response Our people and We have reinforced We see an opportunity to to an unprecedented customers are our liquidity and capital accelerate digital in the situation has guaranteed our top priorities position to face new normal, supported continuity of our uncertain by our
Slide 3: Agenda
Agenda 1. Main government measures 2. COVID-19 management approach 2
Slide 4: Agenda
Agenda 1. Main government measures 2. COVID-19 management approach 3
Slide 5: Main government measures
Main government measures Central Bank General State of national emergency on Ref. rate at 0.25% (two 100 bps cuts) S/ 200 million in transfers Zero tariff for imports measures March 15, initially for a period of 15 days and then extended two Liquidity injection Lower reserve requirements in to Local
Slide 6: Government support to overcome the crisis in 3 phases
Government support to overcome the crisis in 3 phases, first 2 already being deployed 1 2 3 Phase 1 Phase 2 Phase 3 Economic support Liquidity injection Economic reactivation (~4% of Peru’s GDP) (~4% of Peru’s GDP) (~4% of Peru’s GDP) Main measures S/ million % GDP Reactiva Perú Program 30,000 3.9 ~
Slide 7: Macroeconomic projections for 2020 and 2021
Macroeconomic projections for 2020 and 2021 2020 2020 2020 2021 GDP growth 4.0% → 2.0% 2.7% → -4.5% -4.9% 5.6% Reference rate 2.25% → 0.25% 2.00% → 1.00% n.a. n.a. USD/PEN 3.33 3.35 → 3.50 3.20 3.10 Private consumption 3.8% 3.0% → -2.4% -0.8% 3.4% growth Private investment 0.5% → -15.7% 4.8% -15.9%
Slide 8: Agenda
Agenda 1. Main government measures 2. COVID-19 management approach 7
Slide 9: Early March we started taking actions to manage COVID-19
Early March we started taking actions to manage COVID-19 Retail & Our people Commercial clients Credit Operations facilities Business continuity program Distribution Liquidity & channels Solvency Costs Communication containment Board & committees Daily meetings 8
Slide 10: Our people
Our people COVID-19 protocols Health surveillance o Social distancing o COVID-19 suspects o Travel restrictions o Sick leaves o Hygiene and cleaning routines o AVIVA Doctor follow-up o Vulnerable or over 60 years old employees o One on one follow-up and guidance by HR with mandatory home office Stak
Slide 11: Operations
Operations Technology Operations o Guarantee critical IT employees the tools and o New protocols for business continuity under capabilities needed current circumstances o Focus on tools and processes to ensure home o New contingency plan for our Call Centers office for all areas, deployment of VPNs
Slide 12: Distribution channels
Distribution channels Financial stores Contact center o Flexible opening hours: Mon. to Fri. 9 a.m. to 2 p.m. o Opening hours: Mon. to Sat. 9 a.m. to 3 p.m. o 195 financial stores opened - flexible o Telephone operators increased from 180 to 286 o 80% working on a rotating scheme and 20% on (+59%) v
Slide 13: Further acceleration of digital indicators
Further acceleration of digital indicators Digital 100% Self users Digital users service 100% 62.6% 68.7% 31.9% 42.3% 47.2% 50.6% (Dec-19) (Mar-20) (Dec-19) (Mar-20) (Dec-19) (Mar-20) +610pp +1,040pp +340pp 12
Slide 14: Communication
Communication Internal communication External comunication o Take care of yourself and follow the rules o Take care of yourself and follow the rules o Interbank takes care of you o How we protect you and protect our clients o Interbank helps you o The importance of our job in an unprecedented situat
Slide 15: Web landing for credit facilities and rescheduled balances
Web landing for credit facilities and rescheduled balances Landing for credit facilities Interbank Rescheduled balances as of April 8th Retail banking 5,880 ~31 ~284 Rescheduled Rescheduled Thousand balance balance Clients (S/ million) (% of total balance) 14 Commercial banking 1,559 ~9 ~5 Reschedul
Slide 16: We look after our clients' well-being
We look after our clients’ well-being Action plan for retail customers Action plan for commercial customers Help clients with their liquidity in times of crisis Help customers with their liquidity in times of crisis Credit cards: Deferral of minimum payments until May Corporate and Mid-sized compani
Slide 17: Liquidity and solvency
Liquidity and solvency Summary of measures Key ratios Liquidity Liquidity Feb-20 • After the lockdown we have obtained extra soles and dollars Loans/Deposits 104.1% liquidity from the Central Bank and international banks Liquidity Coverage 151.0% • Retail deposits have continued to increase since th
Slide 18: Measures taken at Interseguro and Inteligo
Measures taken at Interseguro and Inteligo COVID-19 emergency committees since early March Home office for administrative staff Home office for staff at Inteligo Bank and Inteligo SAB Continuous follow-up and supervision Frequent communication with clients of investment portfolio’s performance Stron
Slide 19: Key messages
Key messages Early and fast response Our people and We have reinforced We see an opportunity to to an unprecedented customers are our liquidity and capital accelerate digital in the situation has guaranteed our top priorities position to face new normal, supported continuity of our uncertain by our
Slide 20: Safe Harbor for Forward-Looking Statements
Safe Harbor for Forward-Looking Statements This corporate presentation contains “forward looking statements” within the meaning of Section 21E of the Securities Exchange Act of 1934. All statements other than statements of historical facts included in this corporate presentation regarding IFS’ busin
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