Ing Groep N.v. · EURONEXT:INGA
Ing Groep — Investor Day (June 2024)
13 slides from Ing Groep's investor day presentation, Jun 17, 2024
Slide 1: Growing the difference
Growing the difference Accelerating growth, increasing impact, delivering value Capital Markets Day 2024 Steven van Rijswijk, Chief Executive Officer 17 June 2024
Slide 2: We have a track record of delivering value for our stakeholders
We have a track record of delivering value for our stakeholders Who we are Customers Our people Planet and society Shareholders ▪ >39 mln customers, of ▪ Top quartile ▪ Manage our lending ▪ Increased annual fees by which 15.5 mln primary1) engagement scores portfolio towards net-zero >€1 bln in 5 ye
Slide 3: We have been making the difference
We have been making the difference Who we are Our DNA Strong creative, entrepreneurial and digital-first mindset Focused and Loved brand Growing Leading clear strategy with strong NPS Retail Bank Wholesale Bank Relentless customer focus Collaborative culture >39 mln Leader in 14.7%1) 14.8%1) custome
Slide 4: Successful strategy execution focusing on strengthening foundations
Successful strategy execution focusing on strengthening foundations Where we are now Focusing on Building Putting Growing employer brand where we can foundational sustainability and talent attraction make impact capabilities at the heart capabilities ▪ Focusing on local scale ▪ Strengthening income
Slide 5: Growing the difference
Growing the difference
Slide 6: Our operating environment
Our operating environment Our strategic priorities Trends Strategic requirements Technology drives evolving Excellent customer experience customer demands Intensifying competition from banks and non-banks Local scale in Retail Banking Sustainability moved to core of society Strong digital and scalab
Slide 7: Untapped potential in our markets
Untapped potential in our markets Our strategic priorities Attractive market characteristics Large potential Resilient and growing economies with high GDP and low unemployment 5.9% unemployment1) Active in sizeable economies with large banking revenue pools SMEs generate ~50% of net turnover in the
Slide 8: Key themes to capture untapped potential
Key themes to capture untapped potential Our strategic priorities Increase impact and value for customers Build scale in more market segments and play a bigger role in the overall economy Build on our strengths and focus on adjacencies ING is well positioned Our brand and Our Strong Execution custom
Slide 9: Executing our strategy to be the best European bank
Executing our strategy to be the best European bank Our strategic priorities growing the difference Purpose Empowering people to stay a step ahead in life and in business Superior value for customers Uniquely Strategic pillars Sustainability at the heart ING Providing Staying seamless digital servic
Slide 10: Translating strategy into clear direction
Translating strategy into clear direction Our strategic priorities Growth and income diversification Operational leverage Capital allocation ▪ Diversify and enhance product ▪ Continue to scale processes, people ▪ Shift capital allocation towards offering to existing customer and technology, applying
Slide 11: Leading in financing the sustainable transition
Leading in financing the sustainable transition Our strategic priorities Environment Phase out financing of upstream Continue managing our portfolio oil and gas production by 2040 to net-zero by 2050 Frontrunner in financing the transition Thought leader on standards and practices €150 bln sustainab
Slide 12: Our targets confirm our ambition to be the best European bank
Our targets confirm our ambition to be the best European bank Our targets To be the best European bank by Mobile primary Total Fee Cost/income CET1 Return on customers income income ratio ratio equity annual growth CAGR 2024-2027 by 2027 by 2027 by 2025 by 2027 +1 mln +4-5% €5 bln 52-54% ~12.5% 14%
Slide 13: Important legal information
Important legal information ING Group’s annual accounts are prepared in accordance with International Financial Reporting Standards as adopted by the European Union (‘IFRS- EU’). In preparing the financial information in this document, except as described otherwise, the same accounting principles ar