Leaddesk Oyj · OMXHEX:LEADD
Leaddesk Oyj — H1 2025 Earnings Presentation
23 slides from Leaddesk Oyj's earnings presentation, Aug 14, 2025
Slide 1: Welcome! H1 2025 earnings call
Welcome! H1 2025 earnings call 14 August 2025
Slide 2: H1 2025: Zisson integration proceeding well
H1 2025: Zisson integration proceeding well
Slide 3: Agenda
Agenda Today’s speakers • LeadDesk in brief • H1 2025 key takeaways • Financials • Our strategy • Market outlook • Fireside chat and Q&A Olli Nokso-Koivisto Teemu Rautiainen CEO CFO
Slide 4: LeadDesk in brief
LeadDesk offices LeadDesk in brief We are a profitable and growing provider of contact center software as a service (CCaaS) in the Nordics and expanding in Continental Europe. AI is transforming the industry and offers us significant opportunities for product innovation, revenue growth, and efficien
Slide 5: The LeadDesk growth journey
The LeadDesk growth journey LeadDesk Revenue and EBITDA (EURm) Rapid Revenue Growth: Achieved 20% 40 6 revenue CAGR from 2014 to H1 2025 35 5 Accelerated Post-IPO revenue: revenue 30 has tripled since the IPO 4 25 Strong Profitability: Steadily increasing IPO 20 3 profit margins. 15,1% EBITDA margin
Slide 6: Key takeaways, H1 2025
Key takeaways, H1 2025 Strong financial performance continued in H1 We expect stronger second half due to seasonality and as H1 profitability was adversely affected by some one-offs 14.0% EBITDA margin at our EBITDA target range of Nordics: strategic transition upmarket to larger, more 14-19%. profi
Slide 7: The integration of Zisson is progressing as planned
The integration of Zisson is progressing as planned Zisson as a growth catalyst Zisson had a significant impact on H1 revenue growth in Zisson in a nutshell the Nordics First cross-sell deal already completed • Revenue €8.7 million (FY2024) • Focused on strong EBITDA Very active sales especially thr
Slide 8: AI
AI
Slide 9: Strong momentum in AI product innovation
Strong momentum in AI product innovation AI as a strategic growth area Broad AI product portfolio to provide best-over-all CCaaS solution This year’s key initiative AI Insight, progressing as planned for pilot release in second half Focused on solutions that genuinely improve customer service qualit
Slide 10: Financials highlights
Financials highlights ‘S LeadDesk
Slide 11: Strong revenue growth fueled by the Zisson acquisition
Strong revenue growth fueled by the Zisson acquisition Revenue, EUR m ARR, EUR m 34.2 35,7 31.6 29.4 25.4 26.0 28.1 23.7 2022 2023 2024 H1 LTM 2022 2023 2024 H1 2025 H1 2025 revenue was EUR 19,545 thousand. In At the end of H1 2025, the value of annual recurring comparable currencies, the growth was
Slide 12: Profitability has improved and is converting into cash flow
Profitability has improved and is converting into cash flow EBITDA, LTM, EUR m / % of revenue Cash flow from operations, k€ EBITDA, EUR m EBITDA, % 15,1 % 4 885 14.9% 13.1% 13.2% 13.6% 4,535 11.8% 5,4 4.7 3,281 4.1 3.8 3.9 3.3 1,678 2022 2023 2024 H1 LTM H2/22 H1/23 H2/23 H1/24 H2/24 H1/25 H1 2025 E
Slide 13: As a result of acquisitions, debt levels have increased but remain under control
As a result of acquisitions, debt levels have increased but remain under control Equity, short and long-term liabilities Net debt / EBITDA keur 45 000 2,5 40 000 35 000 2 30 000 25 000 1,5 20 000 15 000 1 10 000 5 000 0,5 0 H1 2024 2024 H1 2025 0 Equity Short-term liabilities Long-term liabilities H
Slide 14: Our strategy focus 2025
Our strategy focus 2025 \S LeadDesk q 7
Slide 15: Our targets
HOW TO WIN Our targets Leading European 1bn customer Over 100 million 20% EBITDA-margin alternative for interactions in revenue customer service and annually sales (CCaaS)
Slide 16: How we reach EUR +100 million revenue
HOW TO WIN How we reach LeadDesk Revenue Growth Generation EURm EUR +100 million revenue AI oportunities 100 Inorganic growth Continental Nordics 0 2024
Slide 17: We are successfully executing our strategy
HOW TO WIN We are successfully executing our strategy Our Northern star: Mid-term: Financial targets Focus on Short-term: Growth Strengthen Profitability EUR 100 million in • Accelerate organic revenue growth • Inorganic growth • Enhancing our profitability • through M&A Large AI opportunity in 20%
Slide 18: Market outlook
Market outlook ‘S LeadDesk
Slide 19: CCaaS market breakdown
WH ERE WE S ELL CCaaS market Contact centers breakdown Customer interactions across multiple Call centers communication €1 billion Managing channels Total addressable market currently in incoming and Continental Europe and Nordics outgoing Outbound call centers phone calls 40 – 45 % SME Companies Ou
Slide 20: Short-term market outlook
Short-term market outlook Tailwinds Headwinds Increased activity in larger Economic uncertainty slowing clients down investments Need for operational Customers seek to curb efficiency costs Impacts of increasing AI adoption in Contact regulation on customer Centers communication
Slide 21: Guidance for 2025 (unchanged)
Guidance for 2025 (unchanged) • 23–33% annual revenue growth on a comparable currency basis • 14–19% profitability as measured by EBITDA margin
Slide 22: Summary
Summary 1. Good progress in H1 2025, despite seasonality and some one-offs 2. Transition upmarket to larger more complex clients ongoing 3. Zisson integration proceeds as planned and has opened up significant new opportunities 4. Guidance for 2025 remains unchanged: 23-33% revenue growth and 14-19%
Slide 23: Q&A
Q&A ‘S LeadDesk