One Point One Solutions Ltd. · NSE:ONEPOINT
One Point One Solutions — Q3 FY2023 Earnings Presentation
36 slides from One Point One Solutions's earnings presentation, Feb 15, 2023
Slide 1: Stock exchange covering letter for investor presentation
To, Date: 15th February 2023 The Manager National Stock Exchange of India Ltd Exchange Plaza, Plot No.C-1, G Block Bandra Kurla Complex, Bandra (East), Mumbai - 400 051 Security Code: ONEPOINT Sub: Investor Presentation on Q3 of FY 2022-23 Ref.: Regulation 30 (Disclosure of event or information) of
Slide 2: The innovative I.T.E.S company - Investor Presentation Q3FY2023
One Point One Solutions Ltd Business Process Partners “The innovative I.T.E.S company” Investor Presentation Q3FY2023 Investor Presentation Refer to disclaimer 1
Slide 3: Agenda
AGENDA 1. About us 2. Our Core Offerings 3. Industry Opportunity Quarter Annual 4. Our Team 5. Highlights & Way Forward 6. Financial Highlights Investor Presentation 2
Slide 4: Our Vision, Our Mission
OUR VISION OUR MISSION To be the most dynamic and profitable To continually add value for clients partner for business management services, and shareholders by nurturing our revolutionising the future of BPM through talent pool. technology Our Revolution is Constant Evolution We are pushing our boun
Slide 5: About Us
About Us Investor Presentation 4
Slide 6: Key highlights
Key highlights 2,200seats 200Mn transactions a year Navi Mumbai - 1 location 1,300seats INDIA’S In 12 regional languages Gurgaon - 1 location FASTEST GROWING 450seats Compliant Chennai - 1 location I.T.E.S with ISO 9001:2015 & ISO/IES27000:2013 Company 58 1,300seats 5000+ Employees Unique processes
Slide 7: Our Journey
Our Journey ON THE GROWTH PATH INCORPORATION AWARDS SEAT ADDITION Listed on NSE Emerge Platform 2008 2014-16 2017-18 1Point1 was originally Awarded the Best Partner Collections, Navbharat SME Business incorporated as DSA Learning Tata Teleservices. Excellence Awards 2017 Systems Private Limited at
Slide 8: Our Services
Our Services Investor Presentation 7
Slide 9: Our Capabilities – Customer Experience Management
Our Capabilities – Customer Experience Management Omni Channel Experience 5000+ 12 40+ 200+mn 55+ Email Associates Years of Experience Engagements Transactions Unique Processes Voice Social Media Web Chat IVR Domain Services BFSI Services Energy Resource Travel Transport Retail & Consumer Retail Com
Slide 10: Operations Life Cycle Management
Operations Life Cycle Management Our Practice What it means to our clients ? Ability to quickly ramp up Scalable model to support 1 1 based on business needs business growth On-boarding Scorecard based tracking to Dashboard view of SLA’s & KPI’s 6 2 2 ensure service levels & No surprise framework Pr
Slide 11: Vision for Future ready Customer Experience Center
Vision for Future ready Customer Experience Center Omni-Channel Un-assisted Care Contextual Routing Immersive Specialist Experience Voice Phone Knowledge Unified Contact Routing NLP IVR CRM Inbound & Proactive Management Omni Channel Web Chat Customer Persons & Chat Bot Contact Predictive Self Serve
Slide 12: Indicative Suite of Technological Interventions
Indicative Suite of Technological Interventions* Contact Secured Conversational Desktop 2-Way Social Media Centre as a Authentication AI Analytics Communication Analytics (Enhanced Capability (Speech enabled IVR) (Desktop Process (AI driven Customer service across channels) adherence to workflow Pla
Slide 13: Our Collaborative Approach for Program Success
Our Collaborative Approach for Program Success Domain Depth & Process Management End to end contact centre experience of 12+ years with 5K+ specialist servicing clients with robust quality management and workforce management to support the engagement Implementation Readiness 1Point1 delivery centre
Slide 14: Industries Served
Industries Served BANKING & TRAVEL & CONSUMER TELECOM INSURANCE DTH E-COMMERCE HEALTHCARE AIRLINE FINANCE HOSPITALITY DURABLES • New • Customer • Ticketing • Welcome • Customer • Order • Customer • Claim Status • Reservations Accounts Service Calling Service Booking Service • Hotel • Claims • INOP •
Slide 15: Key Clients – BPM Services
Key Clients – BPM Services New Age (E-commerce) Consumer Durables BFS International Government Partnered with Infosys Telecom & DTH Fintech Insurance Airlines Utility INBOUND OUTBOUND SOCIAL MEDIA EMAIL BACK OFFICE MANPOWER Investor Presentation 14
Slide 16: Partnering with the Government
Partnering with the Government NATIONAL CARRER NSDC- NATIONAL SKILLS INDIAN DEEN DAYAL UPADHAYAYA SERVICE DEVELOPMENT EMPLOYMENT GRAMEEN KAUSHALYA YOJNA (NCS) CORPORATION EXCHANGE (DDU-GKY) A national ICT based portal to connect It was set up by Ministry of Finance as IEE understands skilled manpowe
Slide 17: Industry Opportunity
Industry Opportunity Investor Presentation 16
Slide 18: Key highlights of BPM Industry
Key highlights of BPM Inustry LEADING INDIA’S ECONOMIC RECOVERY 1 51% • Relative share to India’s GDP • 51% relative share in services exports 445K HIGHEST EVER HIRING 2 • Technology industry workforce • 4,45,000 net new hires 3RD LARGEST TECH START-UP HUB IN THE WORLD 3 2500+ • Number of tech start
Slide 19: Overview of BPM Industry
Overview of BMP Industry India – home to skilled manpower • There is a presence of skilled manpower, as 6.26% CAGR for 2021-26 for BPM India is home to 4.14 Mn IT-BPM The business process management market was professionals. valued at USD 3.38 billion in 2020, and it is expected • India is third lar
Slide 20: Market & Opportunities - India
Market & Opportunities - India Growing Demand Global Footprint Competitive Advantage Policy Support • In FY22, the Top 3 Indian IT • Indian IT firms have delivery • In FY21, India ranked third • In the Union Budget 2022-23, companies in India are centers across the world. worldwide with 608,000 clou
Slide 21: Market & Opportunities – India vs Global
Market & Opportunities – India vs Global India is the world leader in the IT-BPM sector • Good IT/ITES infrastructure and service capabilities • Large talent pool Leader Philippines is a strong participant in the BPM sector, particularly in voice BPM • High adaptability to Western culture • Competit
Slide 22: Market & Opportunities - Sectoral
Market & Opportunities - Sectoral • Regulatory changes and norms such as Basel III, • Outsourcing of both transactional finance B.F.S.I.. 1 Solvency II, the SOX Act, and the US Patriot Act increase regulatory compliance cost. and accounting (F&A) processes and non- transactional financial functions.
Slide 23: Our Team
Our Team Investor Presentation 22
Slide 24: Akshay Chhabra, Chairman & Managing Director
AKSHAY CHHABRA Chairman & Managing Director Akshay Chhabra is the founder and promoter of 1Point1 Solutions Ltd. As a young engineer, Akshay strode off the beaten path and let his entrepreneurial instincts take over. 1Point1He holds a degree of B.E. (Electronics Engineering) from the University of M
Slide 25: Key Management Team (1/3)
Key Management Team (1/3) AKASHANAND KARNIK SUNIL KUMAR JHA SAMIT CHAKRAVARTY K.S. SRIKUMAR Chief Operating Chief Financial Chief Information & Chief Sales & Officer Officer Technology Officer Strategy Officer Over a career spanning 15 years, Akash Formulating the financial plans of Samit Chakravart
Slide 26: Key Management Team (2/3)
Key Management Team (2/3) RAJIV DESAI ASHWINI KUMAR RAO SOURABH SAXENA GLOBAL DELIVERY HEAD - BFSI CHIEF HUMAN RESOURCES OFFICER National Head -Service Delivery (India) 15+ years of experience in Customer A passionate people leader having over 24+ years of A seasoned & dynamic Customer Service/BPO E
Slide 27: Key Management Team (3/3)
Key Management Team (3/3) Deepna Uchil ABHIJEET DUTTA VIKAS TALIKOTI Asst. Vice President Vice President Vice President National Head – Training, TM, DEI and CSR Operations Operations ABDUL AZEEM A VISHAL BUDHWANI Asstt. Vice President General Manager Investor Presentation Operations Operations 26
Slide 28: Quarter Financial Highlights
Quarter Financial Highlights Investor Presentation 27
Slide 29: Key Operational Highlights for the quarter
Key Operational Highlights for the quarter Q-o-Q Performance Highlights The current capacity utilisation remains at 65% on one shift basis. Revenue Growth 0.7% Efforts are being made to take the capacity utilisation to 100% till the end of current financial year on a one shift basis. PBT Growth
Slide 30: Quarter Financial Highlights (Standalone)
Quarter Financial Highlights (Standalone) Particulars (INR Lacs) Q3FY23 Q2FY23 Q3FY22 QoQ% 9MFY23 9MFY22 YoY% Revenue from Operations 3,502.8 3,479.4 3,261.6 0.7 10,457.5 9,703.6 7.8 Total Expenditure 2,735.8 2,626.1 2,638.7 4.2 8,003.1 7,685.0 4.1 EBITDA 767.0 853.4 622.9 -10.1 2,454.5 2,018.7 21.6
Slide 31: Key Growth Drivers
Key Growth Drivers 01 Domestic Capacity Utilisation FY22 FY23-24 The Company is aiming to reach 100% capacity utilisation of 64% 100% current 5500 seats in Domestic business by end FY23. 02 Target Global Clientele FY23/24 Initiation of international business by FY23/24 and target at least Initiated
Slide 32: Annual Financial Highlights
Annual Financial Highlights Investor Presentation 31
Slide 33: Annual Financial Highlights – Profit & Loss (Standalone)
Annual Financial Highlights – Profit & Loss (Standalone) Particulars (INR Lacs) FY18 FY19 FY20 FY21 FY22 Revenue from Operations 11,562.3 14,595.9 12,508.6 10,160.1 13,168.7 Total Expenditure 9,604.2 12,127.0 9,653.8 9,330.7 10,344.4 EBITDA 1,958.0 2,468.9 2,854.8 829.4 2,824.3 EBITDA Margin (%) 16.
Slide 34: Annual Financial Highlights – Balance Sheet (Standalone)
Annual Financial Highlights – Balance Sheet (Standalone) Particulars (INR Lacs) FY2018 FY2019 FY2020 FY2021 FY2022 Particulars (INR Lacs) FY2018 FY2019 FY2020 FY2021 FY2022 EQUITY AND LIABILITIES ASSETS EQUITY Non-current assets (i) Equity share capital 1,671.7 1,671.7 2,507.5 2,507.5 3,761.2 (i) Pr
Slide 35: Disclaimer
Disclaimer This presentation may contain certain forward-looking statements relating to One Point One Solutions Limited (hereinafter referred to as “One Point One” or “1Point1” or “Company”) and its future business, development and economic performance. These statements include descriptions regardin
Slide 36: Get In Touch With Us
Get In Touch With Us One Point One Solutions Ltd KAPTIFY® Consulting Pritesh Sonawane, Company Secretary & Compliance Officer Strategy & Investor Relations | Consulting Tel: +91-22-6687 3800 | Email: pritesh.sonawane@1point1.in Tel: +91-845 288 6099 | Email: contact@kaptify.in www.1point1.in www.kap
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