Slide 1: Exchange cover letter: post intimation of analyst/investor call
4th August 2022 To: National Stock Exchange of BSE Limited (Scrip Code: India Limited (Scrip Code: FSL) 532809) Exchange Plaza, Phiroze Jeejeebhoy Towers, Plot no. C/1, G Block, Dalal Street, Bandra-Kurla Complex Mumbai - 400 001 Bandra (East), Mumbai - 400 051 Dear Madam/ Sir, Sub: Post intimation
Slide 2: Q1 FY2023 Earnings Update
Q1FY2023 EARNINGS UPDATE Q1 FY2023 Earnings Update 1 © FIRSTSOURCE 2021 | 3 August 2022
Slide 3: Disclaimer
Q1FY2023 EARNINGS UPDATE Disclaimer Certain statements in this presentation concerning our future growth prospects are forward- looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. T
Slide 4: Summary of Performance for the Quarter ended June 30, 2022
Summary of Performance for the Quarter ended June 30, 2022 Q1FY2023 EARNINGS UPDATE REVENUES OPERATING MARGIN ₹ 14,724 Million ₹ 1,171 Million (US$ 191 Million) (Margin 8.0%) YoY degrowth of 0.8% YoY degrowth of 34.9% Constant Currency degrowth of 2.7% PROFIT AFTER TAX EARNINGS PER SHARE (Diluted) ₹
Slide 5: Revenue Split by Verticals and Service Lines
Q1FY2023 EARNINGS UPDATE REVENUE SPLIT BY VERTICALS REVENUE SPLIT BY SERVICE LINES Q1 Q1 FY23 FY23 46.3% 32.1% 20.2% 1.4% Q1FY23 Q1 FY23 46.6% 32.7% 20.7% Q4 FY22 49.0% 30.3% 19.0% 1.7% Q4 FY22 44.4% 36.5% 19.1% Q3 FY22 48.3% 30.3% 19.6% 1.8% Q3 FY22 45.9% 44.0% 10.1% Q2 FY22 48.9% 29.6% 19.5% 2.0%
Slide 6: Top 5 Clients
Q1FY2023 EARNINGS UPDATE Client Concentration 4 of Top 15 2 of Top 6 6 of Top 15 Mortgage servicers in Retail banks in the UK Mortgage Lenders in Top Client Q1 Q1FY23 FY23 15.2% the US the US 20.5 years Total Tenure Q4 FY22 14.8% 1,000+ 7 of Top 10 1 of Top 3 Health insurance/ managed Utility compan
Slide 7: Annexure
Q1FY2023 EARNINGS UPDATE Annexure 6 © FIRSTSOURCE 2021 | 3 August 2022
Slide 8: Financial Performance (Quarterly)
Financial Performance (Quarterly) Q1FY2023 EARNINGS UPDATE In ₹ million Q1 FY 2021 Q2 FY 2021 Q3 FY 2021 Q4 FY 2021 Q1 FY 2022 Q2 FY 2022 Q3 FY 2022 Q4 FY 2022 Q1 FY 2023 Income from services 10,537 11,783 13,510 14,496 14,780 14,182 14,456 15,239 14,524 Other operating Income 85 94 142 132 68 104 1
Slide 9: Financial Performance (Yearly)
Financial Performance (Yearly) Q1FY2023 EARNINGS UPDATE In ₹ million FY 2016 FY 2017 FY 2018 FY 2019 FY 2020 FY2021 FY2022 Income from services 31,617 34,569 34,315 37,867 40,502 50,327 58,657 Other operating Income 556 987 1,038 396 484 453 554 Revenue from operations 32,173 35,556 35,352 38,263 40
Slide 10: Balance Sheet and Cash Flow Statement
Q1FY2023 EARNINGS UPDATE Balance Sheet and Cash Flow Statement In ₹ million As at 30-Jun-22 As at 31-Mar-22 In ₹ million Quarter ended 30-Jun-22 Cash Flow from Operating Activities Equity And Liabilities Operating Margin 1,171 Share Capital 6,970 6,970 Adjustment: Non-Cash and Other Income / (Expens
Slide 11: Key Performance Indicators
Q1FY2023 EARNINGS UPDATE Key Performance Indicators Return on Equity Return on Capital Employed 17.6% 17.6% 17.7% 16.0% 13.9% 13.9% 15.6% 14.1% 12.9% 13.0% 12.3% 12.3% FY18 FY19 FY20 FY21 FY22 Q1FY23 (TTM) FY18 FY19 FY20 FY21 FY22 Q1FY23 (TTM) Note: FY21 ROE will be 16.1% excluding for exceptional i
Slide 12: Operating Metrics
Q1FY2023 EARNINGS UPDATE Operating Metrics Particulars Q1 FY2021 Q2 FY2021 Q3 FY2021 Q4 FY 2021 Q1 FY 2022 Q2 FY 2022 Q3 FY 2022 Q4 FY 2022 Q1 FY23 Banking & Financial Services 51.2% 51.9% 52.0% 52.2% 51.7% 48.9% 48.3% 49.0% 46.3% Healthcare 29.9% 27.1% 25.3% 24.8% 26.7% 29.6% 30.3% 30.3% 32.1% Reve
Slide 13: Forex Hedges
Q1FY2023 EARNINGS UPDATE Forex Hedges Outstanding FX hedges at $52.5 million for USD and £25.9 million for GBP GBP-INR USD INR Period Hedged Average Rate Hedged Average Rate 0-12 Months £ 25.9 ₹ 114.4 /£ $ 52.5 ₹ 79.1 /$ 12 © FIRSTSOURCE 2021 | 3 August 2022
Slide 14: Prior Period Reports
Q1FY2023 EARNINGS UPDATE Prior Period Reports (Hyperlinks) ANNUAL REPORT PUBLISHED RESULTS INVESTOR PRESENTATIONS PRESS RELEASE FY2023 Q1 FY2023 Q1 FY2023 Q1 FY2022 FY2022 Q1 Q2 Q3 Q4 FY2022 Q1 Q2 Q3 Q4 FY2022 Q1 Q2 Q3 Q4 FY2021 FY2021 Q1 Q2 Q3 Q4 FY2021 Q1 Q2 Q3 Q4 FY2021 Q1 Q2 Q3 Q4 FY2020 FY2020
Slide 15: Leadership positions and service offerings
Leader in US non-bank lender Top 3 in the chosen Revenue Leading CX service Top 5 Consumer debt Q1FY2023 EARNINGS UPDATE market Cycle Management segments providers in the UK across collections agency in the in US Healthcare Media and BFS segments US Customer Service Mortgage Operations Voice | Chat
Slide 16: About Us
Q1FY2023 EARNINGS UPDATE US UK PHILIPPINES About Us 4,473 16 5,302 10 653 2 14,769 13 37 1 INDIA MEXICO Established in 2001 Domain driven BPM services company Leveraging a ‘Digital First, Digital Now’ approach to solve key customer problems Revenues of INR 59.0 Billion (approximately $795 Million) i
Slide 17: Part of RP-Sanjiv Goenka Group
Q1FY2023 EARNINGS UPDATE Part of RP-Sanjiv Goenka Group Power Carbon Black Consumer & Retail Media & Entertainment Combined Education & Infrastructure IT-Enabled Services Revenues of $4.14 Billion Sports in FY2022 16
Slide 18: Select Awards
Q1FY2023 EARNINGS UPDATE Select Awards Everest Group ISG • Everest Group BPS Top • SILVER in the Most • Customers at the Heart • Business Services Project 50™ Effective Distributed of Everything™ Gold of the Year Ranked as top Business Leader in ISG Provider Workforce category Winner Process Service
Slide 19: Corporate Management
Q1FY2023 EARNINGS UPDATE Corporate Management Senior Leadership Dinesh Jain Prashanth Nandella Randall Shafer Venkatgiri Vandali Rajiv Malhotra Finance Operations Healthcare Healthcare & Europe Business Provider Lifesciences Vipul Khanna MD & Chief Executive Officer Arjun Mitra Steven Schachter Shuc
Slide 20: Q1FY2023 E ARNINGS U PDATE
Q1FY2023 EARNINGS UPDATE Helping customers stay ahead of the curve through transformational technologies and capabilities Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a leading provider of transformational solutions and services spanning the customer lifecycle across Healthca