Insurance Australia Group Ltd · ASX:IAG
Insurance Australia — Investor Day (May 2026)
68 slides from Insurance Australia's investor day presentation, May 12, 2026
Slide 1: Investor Day 2026
Investor Day 2026
Slide 2: Important information
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Important information This presentation contains general information current as at 12 May 2026 (unless otherwise stated) and is technological landscape). This may cause actual results, outcomes, co
Slide 3: Welcome & Introduction
Welcome & Introduction Nick Hawkins, Managing Director & Chief Executive Officer
Slide 4: Acknowledgement of Country
Acknowledgement of Country IAG acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present. We show our support by empow
Slide 5: Agenda
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Agenda Time Topic Presenter 2.00-2.15 Introduction & Ambition 2030 Nick Hawkins, Managing Director & CEO 2.15-2.30 Technology Neil Morgan, Chief Operating Officer 2.30-2.45 Retail Insurance (Aust)
Slide 6: Ambition 2030
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Ambition 2030 More e hoic re sil C ie of We make the world a Delivered through leading nt r re Customer Community co safer place for 33 million owned and partner brands Insu mm 11m+ Customers Leadi
Slide 7: Ambition 2030 builds on delivery of our 2021 strategic targets
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Ambition 2030 builds on delivery of our 2021 strategic targets $17.1bn 12.6 17.1 $1,743m 1,007 1,743 $328m 328 Gross Written Premium Reported Insurance Profit IIA Insurance Profit up 36% up 73% FY2
Slide 8: We have built a stronger, more resilient IAG
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion We have built a stronger, more resilient IAG Strategic alliances with RACQ and RAC1 have Growth funded from organic capital potential to deliver up to $3bn GWP, double-digit generation and over $75
Slide 9: We operate in markets with structural tailwinds, expected ~6% growth
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion We operate in markets with structural tailwinds, expected ~ 6% growth General Insurance Industry GWP (A$bn) 2025-30 2025-30 Australia CAGR: ~105 New Zealand CAGR: ~13 ~6% ~5% 2020-25 CAGR: Motor 20
Slide 10: Our refreshed strategy
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Our refreshed strategy Our Purpose We make your world a safer place Our Strategy A stronger IAG helping more of Australia and New Zealand Our Priorities Customer Insurance Future Fit Exceptional Ob
Slide 11: IAG's Ambition 2030 winning formula
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion IAG’s Ambition 2030 winning formula Market leader Protecting more customers across Mid -single digit Australia and GWP growth New Zealand Data Leading brands Customer Member-based retail brands, in
Slide 12: Our brands and customer channels are integral to our winning formula
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Our brands and customer channels are integral to our winning formula Our winning portfolio of brands, partners and distribution channels, Digit is supported by leading technology bs al/ lu S C im R
Slide 13: Our technology transformation supports Ambition 2030
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Our technology transformation supports Ambition 2030 Scaled Modern Delivering the Future Platform Delivered • Retail Enterprise Platform complete, • Optimised for generative search and chat extensi
Slide 14: Ambition 2030 targets
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Ambition 2030 targets 11+ 8.6 9.6 11m+ Customers e More oic 15+ res 14.9 Ch ili en FY21 Mar-26 FY30 12.0 of 15%+ 1 Return on Equity tc 25+ er Customer Community om ur 17.1 $25bn+ FY21 FY25 FY30 Ins
Slide 15: Technology
Technology Neil Morgan, Chief Operating Officer
Slide 16: Retail core simplification provides confidence for Intermediated
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Retail core simplification provides confidence for Intermediated 2020 -2024 2026 2030 1. Claims 2. Retail 3. Intermediated 4. Operations Process & Systems: AU Direct AU Broker Shared NZ Strategic I
Slide 17: Retail set up to take advantage of emerging technologies
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Retail set up to take advantage of emerging technologies What we've been doing in retail... 8 →1 16 →1 6m+ 27 Pricing platforms Claims platforms Policies migrated to Brands migrated strategic platf
Slide 18: Intermediated set up to take advantage of emerging technologies
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Intermediated set up to take advantage of emerging technologies What we've been Strategic core platforms deployed SaaS system of record CGU Padlock and WFI SME live doing in Intermediated... What w
Slide 19: An Enterprise-wide approach to AI and the foundational assets to win
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion An Enterprise -wide approach to AI and the foundational assets to win Opportunity Activated Through Mature Delivery Frameworks 1. 2. 3. Value Chain Scaled Empowered Centric workforce AI enablement
Slide 20: Already delivering value from rapid deployment
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Already delivering value from rapid deployment 0 →92 GenAI 2× growth in 10× Faster 33% shorter 600+ certified deployments control Test Design migration AI activators automation roadmap Not pilots,
Slide 21: Well placed to capitalise on investments
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Well placed to capitalise on investments 2020 -2024 2026 2030 1. Claims 2. Retail 3. Intermediated 4. Operations Process & Systems: AU Direct AU Broker Shared NZ Strategic IAG platform This slide c
Slide 22: Key takeaways
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Key takeaways Commercial transformation driving Retail Direct delivered performance step change AI scaling, at pace 22
Slide 23: Retail Insurance Australia
Retail Insurance Australia Julie Batch, CEO Retail Insurance Australia
Slide 24: Retail Insurance Australia (RIA) overview
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Retail Insurance Australia (RIA) overview Direct ‘owned’ Partners Motoring clubs National distributors Our Brands 1 Our Business today >$10b ~6.7m >15% +55 GWP Customers Margin2 tNPS By product, %
Slide 25: Our operating environment
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Our operating environment FY21-22 FY23-24 FY25-26 FY27-30 Operating Post COVID-19 saw changing Cost-of-living pressures Inflation eased, competitive Accelerating AI maturity and environment custome
Slide 26: We have maintained strong growth in our core states
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion We have maintained strong growth in our core states Market GWP RIA GWP APRA Industry GWP Growth ($bn, Motor & Home) NSW/ACT and VIC GWP Growth ($bn, Motor & Home) NRMA NSW/ACT and RACV VIC 20.4 CAG
Slide 27: Our Strategy
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Our Strategy RIA Vision ‘A Help Company’ IAG strategic Customer obsession Insurance excellence Future fit operations Exceptional people priorities 2030 RIA Build on exceptional brands Deliver Austr
Slide 28: Customer Obsession
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Customer Obsession Scale Efficiency Pricing CX Growth Key National reach Digital Pricing Market leading Improved acquisition elements transformation sophistication insights & retention Market leadi
Slide 29: Insurance Excellence - Portfolio-led performance
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Insurance Excellence - Portfolio -led performance Motor Home CTP SME Niche Portfolio Our historic roots Our driver of loyalty Our gateway to new Our diversification Our lifestyle -led positioning c
Slide 30: Future fit operations - AI-led transformation
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Future fit operations - AI -led transformation Scale Efficiency Pricing CX Growth Key Scale provides the Digitised and Innovation to support Customer -centric Loyal and expanding elements data for
Slide 31: 2030 RIA Vision: 'A HELP Company'
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion 2030 RIA Vision: ‘A HELP Company’ Customer obsession Insurance excellence To help ~8m customers1, grow to To deliver consistent ~15%+ margins ~$15b GWP1, and remain Australia’s largest retail insur
Slide 32: Retail Insurance New Zealand
Retail Insurance New Zealand Phil Gibson, CEO IAG New Zealand
Slide 33: #1 in Personal Lines and growing share
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion #1 in Personal Lines and growing share Retail Channel Direct Brands Bank Partners 1 #1 1.7m Brands Personal Customers Lines Products Motor, Home, Contents, SME Motor, Home, Contents, SME GWP FY25 (
Slide 34: Investing in capability to respond to changing operating environment
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Investing in capability to respond to changing operating environment Operating Environment NZ strategy to respond Macro / Insurance market Customer needs • Leverage our strong trusted brand proposi
Slide 35: Customer Obsession
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Customer Obsession Distinctive AMI proposition is driving volume growth Unique proposition in market Impact +5pts ~$20m Free Roadside Rescue offer lift in Strategic NPS equivalent media value – awa
Slide 36: Customer Obsession - Unique digital app experiences
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Customer Obsession - Unique digital app experiences ~60% ~30% Unique in market of AMI and State have downloaded the only major customers are the app direct insurers in NZ digitally registered (330k
Slide 37: Insurance Excellence - Unlocking benefits from our investments
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Insurance Excellence - Unlocking benefits from our investments Modern platform enabling insurance excellence Single platform benefits Pricing speed and precision Scale efficiency for claim savings
Slide 38: Future fit operations - Foundations in place to scale AI
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Future fit operations - Foundations in place to scale AI as a strategic capability Modern Technology platform AI experiences 90% of data is on AI capability with key AI tools being used widely Enab
Slide 39: Winning today and building for a better tomorrow
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Winning today and building for a better tomorrow Multi-brand portfolio Deepen customer relationships Winning AMI proposition gives us scale and breadth beyond insurance Build richer digital experie
Slide 40: Q & A Panel #1
Q & A Panel #1 Nick Hawkins, Managing Director & Chief Executive Officer Neil Morgan, Chief Operating Officer Julie Batch, CEO Retail Insurance Australia Phil Gibson, CEO IAG New Zealand
Slide 41: Intermediated Insurance Australia
Intermediated Insurance Australia Jarrod Hill, CEO Intermediated Insurance Australia
Slide 42: Intermediated Insurance Australia (IIA) overview
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Intermediated Insurance Australia (IIA) overview Product SME, Agri and Personal Lines Commercial and Corporate Brands FY25 GWP $2.3bn $0.8bn $1.5bn Key Partners 42
Slide 43: Adaptive response to the changing commercial market environment
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Adaptive response to the changing commercial market environment Proven execution discipline Margin and cost prioritisation Sharper risk management Delivered against prior commitments: Accelerated C
Slide 44: Our strategy
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Our strategy Our Vision To be recognised globally as a leading intermediated insurer Where we play SME, Agri and Personal Commercial and Corporate SME, Agri and Personal Highly efficient for Tailor
Slide 45: Customer Obsession
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Customer Obsession ‘Delivering today’ 15 44 75% 62 68 67 93% Broker pulse Claims NPS Retention rate WFI Heartbeat Claims NPS Authorised Retention rate (+6 YoY) ( +13 YoY) (+5pp YoY) (+4 YoY) (+3 Yo
Slide 46: Insurance Excellence
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Insurance Excellence ‘Delivering today’ Improved pricing sophistication 11%+ underlying margin Continue to evolve sophisticated pricing models to Strong risk assessment and agile underwriting to be
Slide 47: Future fit operations
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Future fit operations ‘Delivering today’ CEP delivery AI driven automation Admin ratio Delivery on track across Automated lodgment activities for 12% commoditised and underwritten claims delivering
Slide 48: Ambition 2030
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Ambition 2030 Transformed technology stack Aligned Product and Service Leading Commercial Insurer in enabling capture of disruption proposition delivering gain in NPS across WFI, CGU and Claims opp
Slide 49: Intermediated Insurance New Zealand
Intermediated Insurance New Zealand Phil Gibson, CEO IAG New Zealand
Slide 50: #1 in Commercial Lines and the leading brand for brokers
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion #1 in Commercial Lines and the leading brand for brokers Channel Broker #1 #1 Brands Global Brokers Local Broker networks Broker Commercial Claims Brands Lines service Products Commercial and Perso
Slide 51: Targeted strategic response to tough trading conditions
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Targeted strategic response to tough trading conditions Operating Environment NZ strategic response across each segment Corporate (~25% of NZI GWP) • Global conflict poses risks to NZ economic reco
Slide 52: Unique NZI risk solutions help to grow, retain and protect commercial customers
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Unique NZI risk solutions help to grow, retain and protect commercial customers 95% 1,000 site 2,000 visits >70% of cyber Roadside included Retention surveys finding >4,000 customers use for all co
Slide 53: Leading out of the soft cycle and modernising to meet broker and customer needs
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Leading out of the soft cycle and modernising to meet broker and customer needs #1 Market Leader in Commercial Leading Brand for Brokers Differentiated proposition Lead out of the soft cycle Commer
Slide 54: Q & A Panel #2
Q & A Panel #2 Nick Hawkins, Managing Director & Chief Executive Officer Jarrod Hill, CEO Intermediated Insurance Australia Phil Gibson, CEO IAG New Zealand
Slide 55: Financials
Financials William McDonnell, Chief Financial Officer
Slide 56: IAG's financial model
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion IAG’s financial model Mid-single digit % GWP growth Reinsurance strategy delivering low volatility Lower regulatory 15%+ sustainable Potential favourable capital requirement insurance margin perils
Slide 57: Cost discipline with ongoing investment in growth and transformation
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Cost discipline with ongoing investment in growth and transformation Administration ratio ex-levies (%) Cost efficiencies driven by technology investments -20bps • Disciplined execution of AI and t
Slide 58: Capital-lite low volatility journey
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Capital -lite low volatility journey +89% $bn ‘Insurance Excellence’ in capital management 20 Flat Adverse development cover $7 12.5% quota share with & perils volatility cover • Our deliberate str
Slide 59: Three components of IAG's comprehensive reinsurance protections to reduce volatility
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Three components of IAG’s comprehensive reinsurance protections to reduce volatility Reinsurance program Whole-of-account quota share reduces earnings 1 volatility and capital requirement 10,000m U
Slide 60: 1. Whole-of-account quota share arrangements
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion 1. Whole-of-account quota share arrangements Quota shares (%) Benefits of long -term quota share arrangements Quota share partners receive 35% of all IAG premiums and contribute 35% of gross claims
Slide 61: 2. Main catastrophe protection
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion 2. Main catastrophe protection Program details Counterparty rating (%) • Balance sheet protection for 65% of gross peril costs from $500m to $10bn. Limit applies to: ~4 ~4 • 1 in 1000-year event in
Slide 62: 3. Perils volatility cover provides strong downside protection
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion 3. Perils volatility cover provides strong downside protection Range of gross perils outcomes • Five-year reinsurance protection purchased to mitigate Perils Perils in line Perils adverse to volati
Slide 63: Long-term financial model
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Long -term financial model Reported margin through the cycle of at least 15% 14% 15% Underlying margin through the cycle 1 Outcome within the range influenced by factors including: - Claims inflati
Slide 64: Q & A Panel #3
Q & A Panel #3 Nick Hawkins, Managing Director & Chief Executive Officer William McDonnell, Chief Financial Officer
Slide 65: Conclusion
Conclusion Nick Hawkins, Managing Director & Chief Executive Officer
Slide 66: Our refreshed strategy
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Our refreshed Ambition 2030 strategy Our Purpose We make your world a safer place Our Strategy A stronger IAG helping more of Australia and New Zealand Our Priorities Customer Insurance Future Fit
Slide 67: Ambition 2030 targets
Introduction & Ambition 2030 Technology Retail Insurance Intermediated Insurance Financials Conclusion Ambition 2030 targets 11+ 8.6 9.6 11m+ More Customers e oic res 14.9 15+ Ch ili en FY21 Mar-26 FY30 12.0 of 15%+ 1 tc er Customer Community 25+ Return on Equity om ur 17.1 $25bn+ Ins FY21 FY25 FY30
Slide 68: Investor Day 2026
Investor Day 2026