Slide 1: Cover letter to stock exchanges
October 11, 2024 To, BSE Limited National Stock Exchange of Metropolitan Stock Exchange Department of India Limited of India Limited Corporate Services Listing Department 205(A), 2nd Floor, Listing Department Exchange Plaza, Plot no. C/1, Piramal Agastya Corporate Park, P J Tower, Dalal Street, G Bl
Slide 2: Corporate Presentation October 2024
CORPORATE PRESENTATION October 2024
Slide 3: Disclaimer
DISCLAIMER This Presentation has been prepared by Just Dial Limited (“Just Dial”) for investors, shareholders, analysts and other relevant stakeholders, solely for informational purposes. The information set out in this Presentation, including business overview, traffic related numbers, products rel
Slide 4: Business Overview
BUSINESS OVERVIEW
Slide 5: Company Overview
C O M PA N Y O V E R V I E W Justdial’s services connect High user engagement, 150.3 sellers of products & services million ratings & reviews with potential buyers/ users 198.0 million quarterly unique visitors in Q2-FY25 Database of 46.2 million listings Scalable and profitable business model 598,4
Slide 6: Key Strengths
KEY STRENGTHS ❑ First Mover Advantage in Indian Local Search Market ❑ Strong Brand Recognition with 198.0 million unique quarterly visitors^ in Q2 FY25 (181.3 million in Q1 FY25) ❑ Comprehensive database of 46.2 million listings ❑ Attractive Value Proposition For Local SMEs ❑ Experience and Expertis
Slide 7: Nationwide Presence
N AT I O N W I D E PRESENCE Chandigarh Delhi NCR (Noida) Nationwide coverage, branches Jaipur in 11 cities across India Ahmedabad Kolkata Corporate Headquarters in Mumbai, Technology operations in Bengaluru Mumbai Pune Hyderabad 4,744 employees in tele-sales, 5,440 feet-on-street salesforce Bengalur
Slide 8: Platforms Traffic Share
P L AT F O R M S 85.4% MOBILE Mobile Site & Apps Traffic Share Q2 FY25 11.8% D E S K TO P/ P C 198.0 million^ www.justdial.com 2.8% VOICE 88888-88888 ^ Unique visitors are aggregated across various mediums – Voice, Desktop/ PC, Mobile; these may not necessarily be mutually exclusive
Slide 9: Mobile
MOBILE Android & iOS Apps Predictive Auto-Suggest Company, Category, Product Search Map View of Category Search Location Detection Voice Search App Notifications JD Pay Maps & directions Location-based search service Ratings & Reviews Friends’ Ratings Real-time Performance tags for listings Catalogu
Slide 10: Website
WEBSITE Predictive Auto-Suggest Company, Category, Product Search Location Detection Maps & directions Operating hours Business logos Pictures & videos Ratings & reviews Friends’ Ratings Catalogues Search Plus Popular Category Searches
Slide 11: Voice
VOICE 88888-88888 Operator-assisted Hotline Number One number across India 24 Hours a day x 7 Days a week Multi-lingual support Zero-ring Pickup Personalized Greeting Multiple queries in one call Instant WhatsApp, SMS & Email
Slide 12: Value Proposition for SMEs
VA LU E P R O P O S I T I O N FOR SMEs LISTING OWN WEBSITE PAYMENTS RATINGS REACH Every SME should Justdial can SMEs can accept Ratings are key to With curated be listed on create websites digital payments users’ decision- content including Justdial - India's for SMEs from their making, JD Catalogui
Slide 13: User Engagement
USER ENGAGEMENT 150.3 million Ratings & Reviews Mobile-verified, unbiased ratings Intelligent tags to capture experiences Friends’ Ratings 5-Point Rating Scale Photos Upload with Review Robust Audit Mechanism
Slide 14: Product Overview
PRODUCT OVERVIEW
Slide 15: JD Mobile
JD Mobile @ Justdial a < Mainland China Near Me Qp & *Sortby ¢ Amenities ¢ Ratings —_ Book « Q_ Restaurants near me 7 Results for your search B28 Doctors Travel Car Hire Beauty Wedding Gym Education Requisites @ x d 2 ropratas @ Top Search Packers Repairs & Rent & Hire sob Mainland China (Oberoi Mal
Slide 16: JD Mobile
JD Mobile c Soimeenpee Ob ae < aa} < QP} © Dr. Ashish Agrawal The Dr. Sangeeta Gomes & Dr. Asmita D Sad Heart Clinic (Fortis Hospital) por Chaturvedi 134 Ratings verified 1.4k Ratings Bhandup West, Mumbai + @ 35 min + 1,6 km Bannerghatta Road, Bangalore Service Provider + 17 Years in Healthcare Gyna
Slide 17: JD Mobile
JD Mobile < QA © The Neha Salon & Academy 21k Ratings verified jimi Goregaon West, Mumbai + @ 8 min + 2.7 km Service Provider - 35 Years in Business © 128 enquiries answered Open Now: until 8:30 pm ¥ qT call WhatsApp Book Now _ Direction Overview Catalogue Reviews You have rated 5.0 # A write arevie
Slide 18: JD Mobile
JD Mobile <- Prequel QA: <_ Mainland China QA: Uploaded By : Owner Reviews Services Quick Info Photos Reviews Services Quick Info Photos 2s 111(47) BB rood (20) BBY amvienc: Q FER 00) By roo (os) HBB ambience: Q % a 3 % : Callow Callow
Slide 19: Voice Search
Voice Search Listening..... Mainland China restaurant a 52) » Ed 145k Ratings verified conway Andheri West, Mumbai + 15 min + 5.0km Chinese Restaurants - 25 Years in Business ® 2800 Price for two Opens at: 07:30 PMV Vv w a call WhatsApp Direction — Review share Overview Menu Locations Reviews Se You
Slide 20: Enhanced Ratings & Reviews System
Enhanced Ratings & Reviews System
Slide 21: Review Insights
Review Insights Key Insights a> What users liked ‘+ Many customers mentioned thatt the food at Persian Darbar is delicious and offers a good variety of Mughlai cuisine, + Some reviews highlighted the friendly staff and good service at the restaurant. + The ambiance of the restaurant was praised by s
Slide 22: JD Website
JD Website Justdial Search across ‘4.4 Crore+’ Businesses PNY Wearedining Investor Relations | Ge Adve Download App © Mumbai Search in Panchmahal Restaurants Hotels Beauty Home Wedding Spa Decor Planning, Pe [Hostels Estote Dentists Gym Loans Agent Wedding Requisites oT Banquet Hills Brido! Requisit
Slide 23: JD Website
JD Website GHENY chAdvertiso [2 Freelisting ft Justdial © sargaioe Praquel Hebbal Bangalore > Restaurants in Bangolore > Restaurants in Hebsol > Frocuo! +4] More Add More Photo Q) Prequel festaurann Fostoxt 6) all 474 Rating ~ Claim this business prequel : ® Hebbal, Bangalore - Open until 1:00am - &
Slide 24: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform
Slide 25: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform
Slide 26: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform
Slide 27: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform
Slide 28: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform
Slide 29: Self-Sign-up for SMEs to start paid campaign
Self-Sign-up for SMEs to start paid campaign
Slide 30: JD Business – Dashboard for SMEs to manage campaigns
JD Business – Dashboard for SMEs to manage campaigns
Slide 31: Beyond Search: JD Shopping, Get quotes, Travel
Beyond Search JD Shopping Get quotes on Products Travel
Slide 32: Beyond Search: Flights, Bills & Recharge, JD Pay
Beyond Search Flights Bills & Recharge Jd Pay
Slide 33: Beyond Search: Stocks, Logistics, Get quotes
Beyond Search Stocks Logistics Get quotes
Slide 34: JD Xperts – One Stop Solution for On-Demand Services
JD Xperts – One Stop Solution for On-Demand Services
Slide 35: JD Omni – Cloud-Hosted Solution for Digitalizing Businesses
JD Omni – Cloud-Hosted Solution for Digitalizing Businesses
Slide 36: JD Homes
JD Homes PLEX, PLOT WO, SECTOR 1 wr harman tee saan = BEACH NAMI MW co 13 photos > © Prime Property Consultant 61 ratings Sanpada Sector 1, Mumbai » @ 68min * 22.4km © Prime Property Consultant 61 ratings Sanpada Sector 1, Mumbai » @ 68min * 22.4km Estate Agents = 28 Years in Business Estate Agents
Slide 37: Operational & Financial Overview
O P E R AT I O N A L & F I N A N C I A L OVERVIEW
Slide 38: Key Business Attributes
E F F I C I E N T & P R O F I TA B L E B U S I N E S S M O D E L ▪ Paid Advertisers pay a fixed fee to run search- led advertising campaigns for their businesses on Justdial’s platforms ▪ Various premium & non-premium listing packages available which determine placements in search results ▪ Multiple
Slide 39: Quarterly Unique Visitors (million)
TRAFFIC/ VISITORS Quarterly Unique Visitors (million) 198.0 200 181.3 180 171.4 171.7 171.1 165.9 156.5 156.8 159.3 160 140 120 100 80 60 40 20 0 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24 1Q FY25 2Q FY25
Slide 40: Quarterly Unique Visitors split (million)
TRAFFIC/ VISITORS Quarterly Unique Visitors split (million) 200 180 160 140 120 169.0 100 154.5 146.5 147.9 141.2 144.7 80 132.2 134.0 137.2 60 40 20 20.8 20.4 23.4 18.2 17.1 16.6 18.6 17.9 19.1 0 6.1 5.6 5.5 6.3 5.9 5.6 5.6 6.3 5.6 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24 1Q FY25 2Q
Slide 41: Ratings & Reviews (million)
USER ENGAGEMENT Ratings & Reviews (million) 175 147.0 148.0 149.1 150.3 150 143.0 144.6 145.8 137.1 139.8 125 100 75 50 25 0 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24 1Q FY25 2Q FY25
Slide 42: Active Listings - period end (million)
D ATA E N R I C H M E N T Active Listings - period end (million) 50 46.2 44.9 45 43.6 41.6 40.2 40 38.0 36.5 35.0 35 33.9 30 25 20 15 10 5 0 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24 1Q FY25 2Q FY25
Slide 43: Listings with Geocodes (million)
D ATA E N R I C H M E N T Listings with Geocodes (million) 35 30.8 29.5 30 28.5 26.4 25.3 25 23.5 22.3 20.1 20.8 20 15 10 5 0 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24 1Q FY25 2Q FY25
Slide 44: Images in Active Listings (million)
D ATA E N R I C H M E N T Images in Active Listings (million) 210 207 198 188 180 176 165 150 150 139 132 127 120 90 60 30 0 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24 1Q FY25 2Q FY25
Slide 45: Cumulative JD App Downloads (million)
MOBILE APPS Cumulative JD App Downloads (million) 45 40 38.2 36.4 37.3 35.0 35.8 35 33.1 34.0 31.7 32.2 30 25 20 15 10 5 0 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24 1Q FY25 2Q FY25
Slide 46: Operating Revenue (Rs million)
REVENUE Operating Revenue (Rs million) 3,000 2,848 2,806 2,650 2,703 2,606 2,470 2,500 2,325 2,214 2,053 2,000 1,500 1,000 500 - 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24 1Q FY25 2Q FY25
Slide 47: Adjusted EBITDA (Rs million) & Margin %
O P E R AT I N G M A R G I N Adjusted EBITDA (Rs million) & Margin % 900 28.8% 28.8% 30% 26.2% 750 25% 22.8% 600 18.6% 20% 15.3% 14.7% 450 13.3% 15% 807 821 707 9.5% 300 606 10% 486 356 363 150 294 5% 195 - 0% 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24 1Q FY25 2Q FY25 Note: Adjusted EBI
Slide 48: Expenses as % of Operating Revenue
COST STRUCTURE Expenses as % of Operating Revenue 100% 1.6% 1.2% 1.6% 1.5% 2.9% 1.8% 1.0% 3.3% 0.9% 2.5% 3.5% 3.0% 2.4% 12.5% 3.1% 2.2% 80% 12.2% 11.6% 11.2% 0.1% 3.0% 2.1% 2.1% 10.1% 0.0% 3.2% 9.9% 0.0% 2.8% 0.0% 2.9% 9.7% 9.6% 9.9% 60% 40% 78.0% 74.5% 73.1% 74.1% 71.2% 67.3% 64.1% 61.6% 61.2% 20%
Slide 49: Other Income (Rs million)
OTHER INCOME Other Income (Rs million) 1,200 1,136 1,000 913 869 814 800 742 749 713 600 565 579 400 200 - 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24 1Q FY25 2Q FY25 Note: Other Income in 2Q FY25 sequentially higher due to higher mark-to-market (MTM) gains on treasury portfolio owing to
Slide 50: Net Profit (Rs million) & PAT Margin %
NET PROFIT MARGIN Net Profit (Rs million) & PAT Margin % 1,750 42% 38.4% 38.7% 1,500 36% 1,412 1,541 32.0% 1,250 27.3% 1,156 30% 27.1% 25.7% 25.4% 1,000 22.5% 920 24% 838 834 753 718 750 19.9% 18% 522 500 12% 250 6% - 0% 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24 1Q FY25 2Q FY25 Note: N
Slide 51: Active Paid Campaigns - period end
PA I D C A M P A I G N S Active Paid Campaigns - period end 700,000 583,690 591,650 598,430 600,000 560,830 566,955 538,220 548,270 521,880 503,840 500,000 400,000 300,000 200,000 100,000 - 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24 1Q FY25 2Q FY25
Slide 52: Cash & Investments - period end (Rs million)
CASH AND INVESTMENTS Cash & Investments - period end (Rs million) 49,428 50,000 47,555 46,254 45,000 44,053 42,822 40,668 41,592 39,344 40,000 38,189 35,000 30,000 25,000 20,000 15,000 10,000 5,000 - 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24 1Q FY25 2Q FY25
Slide 53: Sales Strength - Period End
SALES FORCE Sales Strength - Period End 14,000 11,947 11,590 11,746 12,000 11,332 11,532 10,906 9,980 10,184 9,816 10,000 4,971 4,749 4,734 4,841 4,795 4,487 8,000 3,707 3,754 3,866 6,000 1,748 1,750 1,746 1,745 1,730 1,705 1,574 1,532 1,574 4,000 4,807 5,228 5,091 5,266 4,946 4,714 4,694 4,744 2,00
Slide 54: 2Q FY25 Performance Summary
JUST DIAL LTD - 2Q FY25 (Quarter ended September 30, 2024) PERFORMANCE SUMMARY Metric Unit 2Q FY25 2Q FY24 YoY change 1Q FY25 QoQ change Operating Revenue (₹ million) 2,848 2,606 9.3% 2,806 1.5% Operating EBITDA (₹ million) 821 488 68.2% 806 1.8% Operating EBITDA Margin % 28.8% 18.7% 1,009 bps 28.7%
Slide 55: 2Q FY25 Performance Summary (operating metrics)
JUST DIAL LTD - 2Q FY25 (Quarter ended September 30, 2024) PERFORMANCE SUMMARY Metric Unit 2Q FY25 2Q FY24 YoY change 1Q FY25 QoQ change Unique Visitors (million) 198.0 171.7 15.3% 181.3 9.3% - Mobile (million) 169.0 147.9 14.3% 154.5 9.4% - Desktop/ PC (million) 23.4 17.9 30.4% 20.4 14.5% - Voice (
Slide 56: Board of Directors
BOARD OF DIRECTORS EXECUTIVE DIRECTOR V.S.S. Mani is the Founder, Managing Director and Chief Executive Officer of Justdial. With over 36 years of experience in V S S Mani the field of media and local search services, he has successfully steered and kept our business on the growth track, driven by t
Slide 57: Board of Directors
BOARD OF DIRECTORS NON-EXECUTIVE DIRECTORS V. Subramaniam is a Chartered Accountant and Cost Accountant. He has over 25 years of experience in the fields of finance, accounts, taxation and business management. He has over the years served at various leadership positions in V. Subramaniam industries
Slide 58: Leadership Team
LEADERSHIP TEAM Name Designation Experience Functional Areas Overall growth strategy, planning, execution & V S S Mani Managing Director & CEO 36 Years management V Krishnan Group President 31 Years Growth Strategy and Business Development Finance, Strategy, Accounting, Treasury, Audit, Legal, Abhis
Slide 59: Shareholding Pattern
S H A R E H O L D I N G P AT T E R N 8.22% 74.15% FOREIGN PROMOTER INVESTORS GROUP* 8.31% AS ON INDIVIDUALS SEP 30, 2024 9.32% DOMESTIC INVESTORS *Stake held by Promoter - Reliance Retail Ventures Limited (RRVL) = 63.84%
Slide 60: End of Presentation
End of Presentation Registered & Corporate Office: Just Dial Limited, Palm Court Building M, 501/B, 5th Floor, New Link Road, Malad (W), Mumbai - 400064. For any queries, please contact us at investors@justdial.com