Slide 1: Investor Presentation cover letter to stock exchanges
January 18, 2022 To BSE Limited National Stock Exchange Metropolitan Stock Exchange Department of Corporate Services of India Limited of India Limited Listing Department Listing Department Building A, Unit 205 A, P J Towers, Exchange Plaza, 2nd Floor, Piramal Agastya Dalal Street, Plot no. C/1, G Bl
Slide 2: Corporate Presentation January 2022
CORPORATE PRESENTATION January 2022
Slide 3: Disclaimer
DISCLAIMER This Presentation has been prepared by Just Dial Limited (“Just Dial”) for investors, shareholders, analysts and other relevant stakeholders, solely for informational purposes. The information set out in this Presentation, including business overview, traffic related numbers, products rel
Slide 4: Business Overview
ER BUSINESS OVERVIEW
Slide 5: Company Overview
C O M PA N Y O V E R V I E W Justdial’s services connect High user engagement, 125.3 sellers of products & services million ratings & reviews with potential buyers/ users 142.7 million quarterly Database of 31.4 million unique visitors in Q3-FY22 listings 437,335 active paid Scalable and profitable
Slide 6: Key Strengths
KEY STRENGTHS ❑ First Mover Advantage in Indian Local Search Market ❑ Strong Brand Recognition with 142.7 million unique quarterly visitors^ in Q3 FY22 (149.5 million in Q2 FY22) ❑ Comprehensive database of 31.4 million listings ❑ Attractive Value Proposition For Local SMEs ❑ Experience and Expertis
Slide 7: Nationwide Presence
N AT I O N W I D E PRESENCE Chandigarh Delhi NCR (Noida) Nationwide coverage, branches in Jaipur 11 cities across India Ahmedabad Kolkata Corporate Headquarters in Mumbai, Technology operations and R&D division in Bengaluru Mumbai Pune Hyderabad 3,642 employees in tele-sales, 4,431 feet-on-street sa
Slide 8: Platforms Traffic Share
P L AT F O R M S 84.2% MOBILE Mobile Site & Apps Traffic Share Q3 FY22 11.4% 142.7 million^ D E S K T O P/ P C www.justdial.com 4.4% VOICE 88888-88888 ^ Unique visitors are aggregated across various mediums – Voice, Desktop/ PC, Mobile; these may not necessarily be mutually exclusive
Slide 9: Mobile
MOBILE Android & iOS Apps Predictive Auto-Suggest Company, Category, Product Search Map View of Category Search Location Detection Voice Search App Notifications JD Pay Maps & directions Location-based search service Ratings & Reviews Friends’ Ratings Favorites Search Plus
Slide 10: Website
WEBSITE Predictive Auto-Suggest Company, Category, Product Search Location Detection Maps & directions Operating hours Business logos Pictures & videos Ratings & reviews Friends’ Ratings Favorites Search Plus Popular Category Searches
Slide 11: Voice
VOICE 88888-88888 Operator-assisted Hotline Number One number across India 24 Hours a day x 7 Days a week Multi-lingual support Zero-ring Pickup Personalized Greeting Multiple queries in one call Instant Email & SMS
Slide 12: Value Proposition for SMEs
VA LU E P R O P O S I T I O N FOR SMEs LISTING OWN WEBSITE PAYMENTS RATINGS REACH Every SME should Justdial can create SMEs can accept Ratings are key to JD Social, a social be listed on websites for SMEs digital payments users’ decision- media platform Justdial - India's instantly, which are from t
Slide 13: User Engagement
USER ENGAGEMENT 125.3 million Ratings & Reviews Mobile-verified, unbiased ratings Friends’ Ratings 10-Point Rating Scale Facebook & Twitter-shareable Photos Upload with Review Ratings shared on JD Social Robust Audit Mechanism
Slide 14: Traffic/Visitors: Quarterly Unique Visitors
TRAFFIC/ VISITORS Quarterly Unique Visitors (million) 160 157.0 149.5 142.7 138.9 140 130.6 132.6 129.1 124.1 120 100.0 100 80 60 40 20 0 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22
Slide 15: Traffic/Visitors: Quarterly Unique Visitors Split
TRAFFIC/ VISITORS Quarterly Unique Visitors split (million) 160 140 120 100 127.9 80 124.7 111.2 120.2 105.5 108.3 106.3 104.3 60 81.0 40 20 21.6 21.1 19.0 17.9 16.5 13.8 18.3 16.3 15.6 0 7.6 6.6 3.4 6.1 6.4 6.3 6.0 6.6 6.2 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 Voic
Slide 16: User Engagement: Ratings & Reviews
USER ENGAGEMENT Ratings & Reviews (million) 140 123.0 125.3 117.8 120.0 120 111.9 114.7 109.7 110.5 105.9 100 80 60 40 20 0 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22
Slide 17: Data Enrichment: Active Listings
D ATA E N R I C H M E N T Active Listings - period end (million) 35 31.0 31.4 30.0 30.2 30.4 30.6 29.4 29.6 30 28.6 25 20 15 10 5 0 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22
Slide 18: Data Enrichment: Listings with Geocodes
D ATA E N R I C H M E N T Listings with Geocodes (million) 20 17.5 17.7 17.9 18 17.0 17.2 17.3 16.5 16.8 15.9 16 14 12 10 8 6 4 2 0 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22
Slide 19: Data Enrichment: Images in Active Listings
D ATA E N R I C H M E N T Images in Active Listings (million) 120 113.4 109.7 106.4 103.6 99.6 100 96.6 84.2 85.1 78.4 80 60 40 20 0 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22
Slide 20: Mobile Apps: Cumulative JD App Downloads
MOBILE APPS Cumulative JD App Downloads (million) 35 29.6 30.1 30 28.7 29.1 27.6 28.1 26.6 27.1 26.1 25 20 15 10 5 0 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22
Slide 21: Product Overview
PRODUCT OVERVIEW
Slide 22: JD - Mobile
JD - MOBILE Justdial < Justdial < Justdial a & Q Restaurants near me Q Restaurants Mumba Q Mainland China Restaurant G Y Filters o ¥ Doctors Travel Beauty Mao Family Restaurant 4.2 kok KOK 7370 Ratings Kalbadevi Road Dhobi Talao 3 ft as Verified (isin Education Consultants Rent & Hire Wedding ‘20% O
Slide 23: Voice Search
VOICE SEARCH € Mainland China restaurant = Sort by i) Leads Justdial Q Mainland China Y Filters Mainland China Restaurant 4.2 de kk kK 3815 Ratings Malad West + 190 mts Verified © ss © 1000-2000 & Call Now Book a table Mainland China Restaurant 4.1 kote kok 2651 Ratings ‘Akurli Road Kandivali East «
Slide 24: Movies Online
MOVIES ONLINE Movies Online Movies ¥ ) Languages Popular View More Movies & O 8 Stocks Haseen Dillruba (2021) mS 5.2/10 +130 Min + Hindi » U/A + Crime + Mystery & Thriller « Romance Under investigation as a suspect in her husband's murder, a wife reveals details of their thorny marriage that seem to
Slide 25: JD Pay
J D P AY Seamless digital payment solution
Slide 26: Beyond Search
BE YO ND SEARC H Price Comparison Hail a Cab Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 27: Beyond Search
BE YO ND SEARC H Price Comparison Hail a Cab Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 28: Beyond Search
BE YO ND SEARC H Price Comparison Hail a Cab Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 29: Beyond Search
BE YO ND SEARC H Price Comparison Hail a Cab Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 30: Beyond Search
BE YO ND SEARC H Price Comparison Hail a Cab Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 31: Beyond Search
BE YO ND SEARC H Price Comparison Hail a Cab Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 32: Beyond Search
BE YO ND SEARC H Price Comparison Hail a Cab Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 33: Beyond Search
BE YO ND SEARC H Price Comparison Hail a Cab Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 34: Beyond Search
BE YO ND SEARC H Price Comparison Hail a Cab Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 35: Beyond Search
BE YO ND SEARC H Price Comparison Hail a Cab Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 36: Beyond Search
BE YO ND SEARC H Price Comparison Hail a Cab Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 37: New Initiatives
NEW INITIATIVES
Slide 38: JD Mart – Exclusive B2B Platform, a New Wholesale Experience
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 39: JD Mart – Exclusive B2B Platform, a New Wholesale Experience
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 40: JD Mart – Exclusive B2B Platform, a New Wholesale Experience
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 41: JD Mart – Exclusive B2B Platform, a New Wholesale Experience
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 42: JD Mart – Exclusive B2B Platform, a New Wholesale Experience
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 43: JD Mart - Product Stack
JD MART - PRODUCT STACK - g a ) 8 & Marketplace Logistics , © Ld 3 a Retailers Business 5 =| [oa a Search Discover uly $ fa & oO 3 Auto Voice Complete Search * Lending ne Industrial Turnkey Project Buyers Managers RFQ By RFQ By Bulk Upload = Product Name ir aL fg TTT Lot | fh of) ° Barcode Image Sca
Slide 44: JD Mart - Product Stack
JD MART - PRODUCT STACK Content Transact Protection & Certification Seller Tools ry) Product Images Catalogue RFQ Buy Online © Jd Pay Escrow verified Jd Pay Verified Catalogue Management (Mobile & Desktop) Videos Send Enquiry Trust Specification Trade Assurance Real Time Lead Management {= Descripti
Slide 45: JD Mart - Product Stack
JD MART - PRODUCT STACK Support Analytics Platform Availability 4) Real Time Dashboard fi Logistics Integration iOS iPhone App Paes alal Lead Management Payment Escrow = i”! Android App a4 Grab Lead Complaint Redressal @ Website Mobile Site
Slide 46: JD Xperts – One Stop Solution for On-Demand Services
JD XPERTS – ONE STOP SOLUTION FOR ON -DEMAND SERVICES
Slide 47: JD Xperts – One Stop Solution for On-Demand Services
JD XPERTS – ONE STOP SOLUTION FOR ON -DEMAND SERVICES
Slide 48: JD Omni – Cloud-Hosted Solution for Digitalizing Businesses
JD Omni – Cloud-Hosted Solution for Digitalizing Businesses
Slide 49: JD Omni – Cloud-Hosted Solution for Digitalizing Businesses
JD Omni – Cloud-Hosted Solution for Digitalizing Businesses
Slide 50: JD Omni - Product Stack
JD OMNI - PRODUCT STACK Services Sell Offline Sell Online Platforms “=== Online Store / ¢ Business Website ap Cloud Based ERP ie | Sell Online =] Receives Inquiries esa Book Appointment 6b PF OS Bf he Mobile Focused Pwerful Cart & Prefilled Address Discount/ Wishlist Reviews & Design Search Checkout
Slide 51: JD Omni - Product Stack
Product Cataloguing JD OMNI PRODUCT STACK Payments Fulfilment Communication al Bulk Upload Add Products CSV via Barcode Lim» Jd Pay UPI Credit Debit Card GENIE Shipyaari Swiggy (Couries Aggregator) Genie Integration 16 Million Product Catalogue Library # Create Custom Product =e Wallets Net CoD Bank
Slide 52: Financial Overview
Lord FINANCIAL OVERVIEW
Slide 53: Key Business Attributes: Efficient & Profitable Business Model
E F F I C I E N T & P R O F I TA B L E B U S I N E S S M O D E L ▪ Paid Advertisers pay a fixed fee to run search- led advertising campaigns for their businesses on Justdial’s platforms ▪ Various premium & non-premium listing packages available which determine placements in search results ▪ Multiple
Slide 54: Revenue: Operating Revenue
REVENUE Operating Revenue (Rs million) 2,500 2,354 2,349 2,000 1,757 1,675 1,695 1,654 1,624 1,589 1,560 1,500 1,000 500 - 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22
Slide 55: Operating Margin: Adjusted EBITDA
O P E R AT I N G M A R G I N Adjusted EBITDA (Rs million) & Margin % 900 40% 800 34.0% 32.6% 35% 30.3% 700 28.5% 28.4% 30% 600 23.6% 25% 500 20% 400 15% 300 13.3% 10% 200 6.3% 5% 100 712 800 463 546 482 415 208 100 0% - -104 -100 -5% -6.3% -200 -10% 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q
Slide 56: Cost Structure
COST STRUCTURE Expenses as % of Operating Revenue 120% 2.2% 4.1% 3.8% 1.4% 100% 1.6% 3.0% 3.1% 4.5% 3.1% 2.6% 3.8% 4.0% 3.2% 3.9% 15.2% 80% 3.1% 5.4% 5.9% 13.6% 3.1% 5.9% 3.7% 42.6% 1.8% 2.4% 4.3% 4.1% 3.4% 4.8% 13.4% 3.3% 10.6% 11.6% 60% 14.9% 10.0% 13.4% 40% 78.6% 73.0% 60.9% 59.9% 63.0% 63.7% 54.
Slide 57: Other Income
OTHER INCOME Other Income (Rs million) 800 769 700 600 500 400 381 356 304 300 286 264 267 228 200 156 100 - 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22
Slide 58: Net Profit Margin
NET PROFIT MARGIN Net Profit (Rs million) & PAT Margin % 900 60% 51.3% 800 50% 700 600 40% 32.4% 500 28.3% 29.5% 26.4% 30% 400 21.1% 19.1% 20% 300 12.2% 200 10% 100 620 760 833 474 499 336 -2.1% 329 194 0% - -35 -100 -10% 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 Note:
Slide 59: Paid Campaigns: Active Paid Campaigns
PA I D C A M PA I G N S Active Paid Campaigns - period end 600,000 534,960 536,236 500,000 444,934 448,600 453,800 457,360 437,865 430,720 437,335 400,000 300,000 200,000 100,000 - 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22
Slide 60: Cash and Investments
CASH AND INVESTMENTS Cash & Investments - period end (Rs million) 40,000 37,734 37,690 35,000 30,000 25,000 20,000 15,913 16,432 15,721 15,357 15,096 15,330 15,000 14,274 10,000 5,000 - 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 Note: 1) Increase in Cash & Investments in
Slide 61: Sales Force: Sales Strength
SALES FORCE Sales Strength - Period End 9,873 10,000 9,376 9,000 8,489 8,293 8,100 8,073 8,000 7,662 4,168 3,924 6,935 6,825 7,000 3,324 3,752 3,531 3,136 6,000 3,232 2,686 2,759 5,000 1,503 1,480 1,363 1,308 1,298 1,295 4,000 1,292 1,163 1,116 3,000 2,000 4,202 3,972 3,413 3,138 3,429 3,464 3,642 3
Slide 62: 3Q FY22 Performance Summary
JUST DIAL LTD - 3Q FY22 (Quarter ended December 31, 2021) PERFORMANCE SUMMARY Metric Unit 3Q FY22 3Q FY21 YoY change 2Q FY22 QoQ change Operating Revenue (₹ million) 1,589 1,695 -6.3% 1,560 1.9% Operating EBITDA (₹ million) 52 381 -86.4% 160 -67.5% Operating EBITDA Margin % 3.3% 22.5% -1923 bps 10.2
Slide 63: 3Q FY22 Performance Summary: Operating Metrics
JUST DIAL LTD - 3Q FY22 (Quarter ended December 31, 2021) PERFORMANCE SUMMARY Metric Unit 3Q FY22 3Q FY21 YoY change 2Q FY22 QoQ change Unique Visitors (million) 142.7 132.6 7.7% 149.5 -4.6% - Mobile (million) 120.2 108.3 11.0% 124.7 -3.6% - Desktop/ PC (million) 16.3 17.9 -8.8% 18.3 -10.9% - Voice
Slide 64: Board of Directors
BOARD OF DIRECTORS EXECUTIVE DIRECTOR VSS Mani is Founder, Managing Director and Chief Executive Officer of Justdial and has over 33 years of V S S Mani experience in the field of media, internet and local search services. NON-EXECUTIVE DIRECTORS – INDEPENDENT B. Anand is CEO of TCG Group, prior to
Slide 65: Board of Directors
BOARD OF DIRECTORS NON-EXECUTIVE DIRECTORS – NON-INDEPENDENT V. Subramaniam is the Managing Director of Reliance Retail Ventures Limited (RRVL) as well as Whole-time V. Subramaniam Director of Reliance Retail Limited, subsidiary of RRVL. He has overall 25 years of experience in the fields of Finance
Slide 66: Leadership Team
LEADERSHIP TEAM Name Designation Experience Functional Areas Overall growth strategy, planning, execution & V S S Mani Chief Executive Officer 33 Years management V Krishnan Group President 28 Years Growth Strategy and Business Development Finance, Strategy, Accounting, Treasury, Audit, Abhishek Ban
Slide 67: Shareholding Pattern
S H A R E H O L D I N G P AT T E R N 3.71% 77.66% FOREIGN PROMOTER INVESTORS GROUP* 7.90% AS ON DOMESTIC DEC 31, 2021 INVESTORS 10.73% INDIVIDUALS *Stake held by Promoter - Reliance Retail Ventures Limited (RRVL) = 66.97%
Slide 68: End of Presentation
E N D O F P R E S E N TAT I O N