Kotak Mahindra Bank Limited · NSE:KOTAKBANK
Kotak Mahindra Bank — Investor Presentation (June 2015)
25 slides from Kotak Mahindra Bank's investor presentation, Jun 23, 2015
Slide 1: Digital Banking
Digital Banking Kotak Mahindra Bank Mumbai, June 23rd, 2015
Slide 2: Going Digital @Kotak
= 4 wogranmatic § ee S "wy management engagement * iE 0 ak eriencer eal iz eee Te! cust ton omnichannel C=. SII, co ae A
Slide 3: India's Key Digital Statistical Indicators
India’s Key Digital Statistical Indicators Mobile Penetration - 74% Population 1265 Mn Internet Users – 19% Social Media - 9% 84% use social Media on Mobile * Smart Phone Users – 200 Mn
Slide 4: Global Digital Landscape
Global Digital Landscape Internet Penetration Average Net Speed (Mbps) 19 2 93 25.3 42 (Canada) 4.5 (S. Korea) Mobile Share of Web Traffic Ecommerce adoption 14 72 76 64 33 (Nigeria) 34 (UK) Average Global Best India
Slide 5: Digital: An imperative for Indian banks
Digital An imperative for Indian banks Digital infrastructure ~160 Mn urban internet users in 2014 (1.5X from 2012) rapidly expanding >200 Mn smart phones by 2015 Regulatory changes Aadhaar – eKYC (UIDAI accounts rapidly expanding) becoming more facilitative Information bureaus for instant credit ap
Slide 6: Digital Agenda
Digital Agenda A two Pronged approach with payments as core 1 2 Digital enablement of retail Parallel pure play business Digital model Payment: core component of the digital agenda
Slide 7: Technology in Banking
Technology in Banking Creating superior experience Windows RM Video iTrack iLoans Banking iMobile Private Sector & MNC Banks Others Others Instant loan Kotak Public Sector Banks Apr to Aug ‘14 Sep ‘14 onwards
Slide 8: World's First- Accounts for digitally active & socially connected
World’s First- Accounts for digitally active & socially connected Kotak Jifi & Jifi Saver EFMA Accenture Innovation Awards, 2014: Best new product and service Exchange4media's Indian Digital Media Awards, 2014: Best Digital Innovation EMVIES, 2014: Best Media Innovation - Digital (Social Media) Kota
Slide 9: World's first bank to integrate with Twitter for Banking
World’s first bank to integrate with Twitter for Banking Hashtag Banking 23 banking services offered including Mobile & DTH recharge
Slide 10: A 360 degree Personal Financial management tool
A 360 degree Personal Financial management tool Money Watch Basic Set Budget & Track performance Platform Features Auto-categorisation of expense Add Billers & set alerts Paid Income Tax Computation & Tax Platinum Filing Platform Secure storage of Financial Documents First Bank to integrate PFM into
Slide 11: Integrating E commerce with Kotak payments
Integrating E commerce with Kotak payments Kotak Rewards Transaction Rewards are given on • 100 + Ecommerce Partners • 7000 + Hotels
Slide 12: Simplifying Payments - First Bank to launch Email & Mobile no's based transfer
Simplifying Payments -First Bank to launch Email & Mobile no’s based transfer Mail & Message Money An innovative, convenient way of making fund transfer • No need to know beneficiary bank account • IFSC
Slide 13: World's First Bank agnostic P2P Platform
World’s First Bank agnostic P2P Platform Kaypay - Any bank to any bank Transfer money to Facebook, Google+, email/ Mobile friends No beneficiary details required Instantaneous 24X7
Slide 14: Digital Focus @Kotak
Digital Focus @Kotak Big Data Digital Mobility Social Security & Payments Acquisition Analytics Physical & Digital Co existence
Slide 15: Innovation & convenience
Innovation & convenience Mobile App journey High Increase Engagement Forgot Family as a Send money to Simplify utility PIN unit mobile Registration Consumer Revamped Insight Message registration Push notifications Multiple App money process CRN Launch One time transfer Recharge Pre login balance pla
Slide 16: Creating seamless checkout experience
Creating seamless checkout experience mStore Benefits to Benefits to Customer Merchant Seamless login to Captive customer merchant sites base Additional No need to create a traffic separate login Single-click payment Lower drop-out with account/credit in payment card Name / address / Rich analytics
Slide 17: Mobile leads the way @Kotak
Mobile leads the way @Kotak • Over 1/3rd of Bank’s active customers use Mobile banking • 1/3rd of Mobile users are Mobile Only. • Mobile to Net Banking login is 3times • Mobile login likely to surpass internet banking login soon • Kotak Mobile transaction and customer adoption as percentage of custo
Slide 18: Great online experience
Great online experience Recommendation based Apply now Intuitive question which would depend on the Capture basic details of customer for input provided by customers lead generation. Google map integration with Pincode to determine if lead is serviceable or not a Recommendation basis the customer pr
Slide 19: Kotak is ranked 13th globally as most social bank
Kotak is ranked 13th globally as most social bank 50% of our Customer Social Products are on facebook, 7th Most followed bank launched online with whom we target via on twitter globally Blogger Custom Cluster * The Financial Brand
Slide 20: Big Data & Analytics
Big Data & Analytics Customized offers through UNICA Customer search Customer buys Flight Search / for Personal Loans tickets Transact See contextual Mobile notifications for Banner on website Travel Card Contextual If customer, call center gets lead for E-mail pitching shows Next Best Offer Persona
Slide 21: Big Data & Analytics
Big Data & Analytics Transaction behavior & Location mapping based offers Mobile App – GPS Customer gets a UNICA has identified locates customer customized time Purchase Patterns at a mall bound offer a
Slide 22: Kotak Payment Journey
Kotak Payment Journey Mail Money – Email ID based P2P Hashtag Message banking – Money – P2M via Mobile no twitter based P2P Payment launches in 2014- mStore – 15 Kaypay – P2M – Bank Flight & agnostic Hotel P2P bookings PG – P2m tie ups with 13 a aggregator
Slide 23: Digital or Physical
DIGITAL OR PHYSICAL Blending Physical with Digital
Slide 24: & it continues
& it continues
Slide 25: Disclaimer
Disclaimer This presentation is for information purposes only and does not constitute an offer, solicitation or advertisement with respect to the purchase or sale of any security of Kotak Mahindra Bank Limited (the “Bank”) and no part of it shall form the basis of or be relied upon in connection wit
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