Slide 1: How to use self service password reset
Let me guide you through how to use self service password reset. To get started go to https://mypassword.unilever.com and choose to register, reset or change.
Slide 2: Main menu
Main menu
Slide 3: Register your authentication method
Register your authentication method After logging in using your account details, you’ll see this screen. Click on +Add method
Slide 4: Register your authentication method
Register your authentication method You’ll see 4 verification methods in the dropdown list. Registering Authenticator App or Phone alone completes pre-registration for Azure MFA as well.
Slide 5: Register your authentication method: Authenticator App
Register your authentication method Authenticator App If you choose Authenticator App from the drop-down list, click Add
Slide 6: Register your authentication method: Authenticator App
Register your authentication method Authenticator App Download and install the Microsoft Authenticator App on your mobile phone. How do I get the app? The app is free and available via Appstore and Google Play for your mobile phone.
Slide 7: Register your authentication method: Authenticator App
Register your authentication method Authenticator App Follow the instructions to allow notifications on your phone.
Slide 8: Register your authentication method: Authenticator App
Register your authentication method Authenticator App Connect the Authenticator App with your phone by scanning the QR code. Simply point your phone at the QR code that appears on your computer screen and the app will do the rest.
Slide 9: Register your authentication method: Authenticator App
Register your authentication method Authenticator App You’ll see a message telling you the Authenticator App is successfully set up.
Slide 10: Register your authentication method: Authenticator App
Register your authentication method Authenticator App Microsoft Authenticator now appears in your list of chosen methods.
Slide 11: Register your authentication method: Phone
Register your authentication method Phone If you choose Phone from the drop-down list, click Add.
Slide 12: Register your authentication method: Phone
Register your authentication method Phone Choose your country code and input your phone number. Choose to receive either a text or an automated call.
Slide 13: Register your authentication method: Phone
Register your authentication method Phone You’ll receive a 6 digit code either by text or automated call. Input these 6 digits and click Next.
Slide 14: Register your authentication method: Phone
Register your authentication method Phone You’ll see a message telling you the Phone is successfully set up.
Slide 15: Register your authentication method: Phone
Register your authentication method Phone Phone now appears in your list of chosen methods. You can change your nominated phone number at any time.
Slide 16: Register your authentication method: Email
Register your authentication method Email If you choose Email from the drop-down list, click Add.
Slide 17: Register your authentication method: Email
Register your authentication method Email Input the email address you’d like to use and click Next.
Slide 18: Register your authentication method: Email
Register your authentication method Email You’ll receive a 6 digit code to your nominated email address. Enter the code and click Next.
Slide 19: Register your authentication method: Email
Register your authentication method Email Email now appears in your list of chosen methods. You can change your nominated email address at any time.
Slide 20: Register your authentication method: Security Questions
Register your authentication method Security Questions Choose Security Questions from the drop-down list, then click Add. Choose from the other 3 methods instead.
Slide 21: Register your authentication method: Security Questions
Register your authentication method Security Questions Select 5 questions and input their answers. You can choose from a range of available questions.
Slide 22: Register your authentication method: Security Questions
Register your authentication method Security Questions Security questions now appears in your list of chosen methods.
Slide 23: Reset your password
Reset your password Enter your email and CAPTCHA answer to begin.
Slide 24: Reset your password
Reset your password Select the option that best refers to your issue. Click Next.
Slide 25: Reset your password
Reset your password Select from the verification methods set up when you registered for self-service. Follow the on-screen instructions to answer the verification requirements. Depending on how many verification methods you set up when you registered your password, you might not see all the options
Slide 26: Reset your password
Reset your password Select a second verification method. Follow the on-screen instructions to answer the verification requirements.
Slide 27: Reset your password
Reset your password Enter your new password twice, then click Finish. If you are using unilever Laptop, the new password will synchronize to the machine only when you connect to Unilever network
Slide 28: Change your password
Change your password Simply enter your old password, then the new password twice and click submit. If you are using Unilever laptop and connected from Home or a non-Unilever location to change your password, connect to Pulse Secure/VPN. This will ensure that your password remains synchronized across