Quest Diagnostics Incorporated · NYSE:DGX
Quest Diagnostics — Investor Day (March 2021)
17 slides from Quest Diagnostics's investor day presentation, Mar 11, 2021
Slide 1: Quest Diagnostics Investor Day
(@ ) Quest Diagnostics” INVESTOR DAY
Slide 2: Direct-to-Consumer Opportunity
Direct-to-Consumer Opportunity Cathy Doherty SVP, Clinical Franchises & Marketing
Slide 3: Safe Harbor Disclosure
SAFE HARBOR DISCLOSURE The statements in the following presentations which are not historical facts may be forward-looking statements. Readers are cautioned not to place undue reliance on forward-looking statements, which speak only as of the date that they are made and which reflect management’s cu
Slide 4: What you'll hear today
What you’ll hear today Consumers are increasingly engaged in their health, including diagnostics Consumer-initiated testing market is positioned for breakout growth QuestDirect is a robust dynamic offering that can capture this opportunity Targeted marketing and enhanced digital experience will driv
Slide 5: Leading the way in personal diagnostics
OUR CONSUMER VISION Leading the way in personal diagnostics
Slide 6: Consumers are increasingly informed and engaged
Consumers are increasingly informed and engaged Digital Delivery Channels Consumer Transformation (Retail & Home) Engagement Consumers bring the same Consumers desire more Consumers have increased expectations around digital brand convenient and accessible decision-making power and engagement to hea
Slide 7: COVID-19 has mainstreamed telehealth and made wellness top of mind
COVID-19 has mainstreamed telehealth and made wellness top of mind Telehealth usage E-commerce as % of total retail sales 49% 27% 44% 82% 10 years worth of channel migration love/like took place in 8 weeks 32% telehealth 16% 80% are likely to continue using 8% telehealth 5.6% post CV-19 EARLY 2019 A
Slide 8: Quest is the leader
Quest is the leader Unaided awareness of lab test providers Brand advocacy: Net promoter score Quest Quest 14 points 2 points 26% Diagnostics +17 +31 +19 +21 Other OtherNtl NtlLab PROMOTERS 16% Provider Lab Provider PASSIVE 1 out of 4 people 44% 46% 46% DETRACTORS throughout the US 50% Hospital Hosp
Slide 9: Consumer-initiated testing market positioned for breakout growth
Consumer-initiated testing market positioned for breakout growth US market is estimated to reach ~$2B by 2025, growing at a 10% CAGR ~$2B $1.3B $1.1B 2019 2020 2021 2022 2023 2024 2025 Source: Kalorama DTC Market Forecast 2019, 2019 Consumer Genetics Health , PWN Market Data 2020, Internal Quest Fin
Slide 10: We've built a compelling product offering to appeal to the market
We’ve built a compelling product offering to appeal to the market
Slide 11: And we've invested in a consumer omnichannel marketing strategy
And we’ve invested in a consumer omnichannel marketing strategy to capture the market AUDIO - STREAMING DIGITAL AUDIO - PODCAST VIDEO - TRADITIONAL VIDEO
Slide 12: QuestDirect Success To Date
QuestDirect Success To Date 15M MYQUEST 2X NON-COVID >8X TOTAL 2019 REV USERS 2019 REV 30KKITS 280K ANTIBODY TESTS 1000 KITS/DAY VIA ORDERED INSURANCE SINCE APRIL SINCE SEPT (Dec) ! ONE OF 1ST TO MAKE ANTIBODY TEST AVAILABLE FOR PURCHASE
Slide 13: Continual stream of enhancements to deliver the most complete solution
Our strategy has included a continual stream of enhancements to deliver the most complete solution on the market Extended Rx PSCs + Home Enhanced Test Menu Treatment Collection Kits Experience HIV PSC UTIs Lyme + STDs 30 to 50 4X increase
Slide 14: ...and we're not stopping
…and we’re not stopping A T H O M E T E S T K I T Leading the way in personal diagnostics + Name _____________________________ Address ___________________________ Name ___________________ City, State _________________________ Address_________________ Phone ______________________________ City, State_
Slide 15: A completely reimagined digital experience: MyQuest Mobile App
And a completely reimagined digital experience with Quest MyQuest Mobile App (Spring 2021) CURRENT
Slide 16: Quest is well positioned to lead the way in personal diagnostics
Quest is well positioned to lead the way in personal diagnostics Reliable & Innovative Experienced & Trustworthy Reputable Convenient & Saves Time Helpful. Affordable.
Slide 17: Key takeaways
Key takeaways Consumer-initiated testing market is positioned for breakout growth: ~$2B by 2025 QuestDirect has a track record of success and is poised to capture $250M in revenue Micro-targeted marketing and enhanced digital experience is accelerating growth Quest is the leader in diagnostics and Q