Capgemini Se · EURONEXT:CAP

Capgemini — Capgemini-HFS Webinar hosted by IAOP (May 2020)

29 slides from Capgemini's conference presentation, May 28, 2020

1. Slide 1: Transform your business operations by digitally augmenting your workforce

   Transform your business operations by digitally augmenting your workforce. Capgemini-HFS Webinar hosted by IAOP May 28, 2020. 12:00pm (EDT) / 06:00pm (CET). Adam Bujak Jennifer Valenti Miriam Deasy Global Head of Global Head of Research Director, the Intelligent AI Advisory, HFS Automation Practice,

2. Slide 2: Capgemini & HFS Speaker details

   Capgemini & HFS Speaker details Adam Bujak Jennifer Valenti Miriam Deasy Global Head of the Global Head of Research Director, Intelligent Automation AI Advisory, HFS Practice, Capgemini Capgemini Transform your digital operations by digitally augmenting your workforce | 28 May 2020 © Capgemini 2020.

3. Slide 3: Empower People, Your Processes Reimagined, All-in-One IA Solution, COVID19

   Empower PEOPLE People Your Processes, PROCESS Reimagined TECH & All-in-One DATA IA Solution COVID19 and the FUTURE Digital Journey to Way Forward Augmented Operations Transform your digital operations by digitally augmenting your workforce | 28 May 2020 © Capgemini 2020. All rights reserved | 2 3

4. Slide 4: Let's have a discussion

   Let’s have a discussion We value your opinion & privacy All responses are anonymized and used solely for the discussion Anytime you can rise Q&A using the chat window Transform your digital operations by digitally augmenting your workforce | 28 May 2020 © Capgemini 2020. All rights reserved | 3 4

5. Slide 5: Empower People

   Empower People Recent advances in artificial intelligence and cognitive computing allow for automation that alters the PEOPLE Empower traditional boundaries between People humans and machines. Your Processes, PROCESS Reimagined TECH & All-in-One DATA IA Solution COVID19 and the FUTURE Digital Journe

6. Slide 6: Many aim to remove drudgery, not people

   Many aim to remove drudgery, not people… e.g. adding value by shifting focus to exception handling  Before automating, a large European paper manufacturer observed: • A 5% growth trajectory in transaction volumes (acquisition). • A trend of smaller invoice values and higher invoice volumes.  Many

7. Slide 7: But role elimination is anticipated and plans for staff are unclear

   But role elimination is anticipated and plans for staff are unclear Individuals will be displaced at the same time talent wars heat up There is both a “skill” and a “will” problem Transform your digital operations by digitally augmenting your workforce | 28 May 2020 © Capgemini 2020. All rights rese

8. Slide 8: We support creation of digitally augmented workforce with a unique curriculum

   We support creation of digitally augmented workforce with a unique curriculum for your staff Digitally Augmented Workforce Ambition  Automation Business Analyst  ML Data analyst  L2 Developer  Power user  Underwriter  Data Analyst  Personal process SME  Corporate process SME 1 2 3 4 Resource

9. Slide 9: Augmented Workforce at scale infuses your current operations with skilled resources

   Augmented Workforce at scale Successful scaling of Automation depends on access to infuses your current operations qualified, skilled staff that are not only able to learn and with skilled resources perform new jobs, but bring invaluable experience in the very business processes they automate Establ

10. Slide 10: Case Study: Existing Managed Service Operations

    Case Study: Existing Managed Fast Stats Service Operations FTE in scope: 320 FTE Number of Staff Certified: 33 / 60 Locations: Mumbai and Zurich Technologies in Scope: RPA, ML, Number of Staff Targeted as Microservices, Cloud DevOps Pacesetters: 60 (~20%) IMPACT 1 2 3 4 5 6 100% Identification of Id

11. Slide 11: Your Processes, Reimagined

    Your Processes, Reimagined Processes ultimately define the value creation for our clients. Empower PEOPLE People Your Processes, PROCESS Reimagined TECH & All-in-One DATA IA Solution COVID19 and the FUTURE Digital Journey to Way Forward Augmented Operations Transform your digital operations by digit

12. Slide 12: RPA speeds up processes, F&A leads. Other lever pulls are needed

    RPA speeds up processes, F&A leads. Other lever pulls are needed. AI improves data flows and transform processes F&A Industry specific Invoicing, accounts AML, fraud, tax evasion, loan receivable, collections, applications, mortgage accounts payable, journal origination, claims, entry, record manage

13. Slide 13: IHG ensured critical stakeholders were on board from the start

    InterContinental Hotels Group (IHG) ensured critical stakeholders were on board from the start IHG’s RPA program is business-led, partnering closely with IT.  IHG developed weighted measures to prioritize workforce augmentation efforts. It rolled cost, quality, revenue, and customer satisfaction co

14. Slide 14: All-in-One IA Solution

    All-in-One IA Solution Empower PEOPLE People Your Processes, PROCESS Reimagined TECH & All-in-One DATA IA Solution COVID19 and the FUTURE Digital Journey to Way Forward Augmented Operations Transform your digital operations by digitally augmenting your workforce | 28 May 2020 © Capgemini 2020. All r

15. Slide 15: The HFS Digital OneOffice – the experience architecture

    The HFS Digital OneOffice – the “experience” architecture At its core, OneOffice is about making customer, employee and partner experiences the centerpiece of the strategy Where supporting customers and anticipating needs is native to the entire organization, bringing customers and employees togethe

16. Slide 16: The HFS Digital OneOffice Experience

    The HFS Digital OneOffice Experience Human-centric Customer Human-centric Employee Experience (EX) experience (CX) Digital Underbelly  Digitization and Automation of Processes Foundational Automation  Cloudification and Security Processing  Unification of Data Intelligent Support Functions  Auto

17. Slide 17: Case Study: Driving Digital Operations with Augmented Workforce

    Case Study: Driving Digital Streamlining Operations across Finance, HR, Operations with Augmented Contact Center, Manufacturing, and Sales with Workforce Intelligent Automation Baseline Process Benchmark Process + Automation New Augmented Virtual Workforce  Digital  Analogue  Future-Proof  Unsta

18. Slide 18: We help you build your Augmented Delivery Center

    We help you build your Augmented Delivery Center Powered by AI Intelligent Automation TOM Flexible Operating Model aligned with your Functions Governance Collaborative Governance and Reporting Service Demand Management Service Level Management Covered as part Contract Management IT Strategy and Plan

19. Slide 19: Let's have a discussion

    Let’s have a discussion We value your opinion & privacy All responses are anonymized and used solely for the discussion Anytime you can rise Q&A using the chat window Transform your digital operations by digitally augmenting your workforce | 28 May 2020 © Capgemini 2020. All rights reserved | 19 3

20. Slide 20: COVID19 and the Way Forward

    COVID19 and the Way Forward Empower PEOPLE People Your Processes, PROCESS Reimagined TECH & All-in-One DATA IA Solution COVID19 and the FUTURE Digital Journey to Way Forward Augmented Operations Transform your digital operations by digitally augmenting your workforce | 28 May 2020 © Capgemini 2020.

21. Slide 21: It took a pandemic to create a burning platform

    It took a pandemic to create a burning platform… but will intentions become reality? Q. How do you expect COVID-19 to impact your spending for any of the following? Increase Stay the Same Decrease Cybersecurity 67% 32% 1% Process Automation (including RPA) 54% 38% 8% Smart analytics 52% 41% 7% Hybri

22. Slide 22: What types of new initiatives are you seeing from your clients in this crisis?

    What types of new initiatives are you seeing from your clients in this current crisis? (just providers) No increase at all Some increase Major increase 15% Restructuring internal operations to survive the turmoil 54% 32% Help moving workflow solutions into a remote working 18% 43% environment 38% Di

23. Slide 23: Capgemini Group Crisis Offers address the key lessons learned

    Capgemini Group Crisis Offers address the key lessons learned Our BSv offers are firmly part of the core portfolio and provide a unique way to generate pragmatic, turnkey solutions that are committed/based on real business outcomes An active company A passive company Response: limit the disruption 1

24. Slide 24: Hot Topics on the minds of Clients

    Hot Topics on the minds of Clients Business Continuity Automation & Cloud Recovery  Stable delivery of outsourcing  Clients’ plans around adoption  In addition to acceleration of and automation services of IA and Cloud infrastructure the new, we are also seeing played a paramount part in have inc

25. Slide 25: Transform your digital operations by digitally augmenting your workforce | 28 May 2020 ©

    Transform your digital operations by digitally augmenting your workforce | 28 May 2020 © Capgemini 2020. All rights reserved | 25

26. Slide 26: Transform your digital operations by digitally augmenting your workforce | 28 May 2020 ©

    Transform your digital operations by digitally augmenting your workforce | 28 May 2020 © Capgemini 2020. All rights reserved | 26

27. Slide 27: Q&A and related HFS research

    Q&A and related HFS research Transform your digital operations by digitally augmenting your workforce | 28 May 2020 © Capgemini 2020. All rights reserved | 27

28. Slide 28: Drive business operations transformation by augmenting your workforce – A report by HFS

    Drive business operations transformation by augmenting your workforce – A report by HFS Miriam Deasy, (Research Director, HFS) has written a report on automation, detailing two of Capgemini’s key customers’ recent successes. Look for an email after the event with a link to download the report and re

29. Slide 29: About Capgemini

    About Capgemini Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 5

Capgemini — Capgemini-HFS Webinar hosted by IAOP (May 2020) on 6ix