Hexaware Technologies Limited · NSE:HEXT
Hexaware Technologies — Investor Day (November 2019)
35 slides from Hexaware Technologies's investor day presentation, November 2019
Slide 1: R Srikrishna, CEO & ED
R Srikrishna, CEO & ED R Srikrishna, CEO & ED
Slide 2: Agenda: Keynote and session speakers
1 Keynote Address: R Srikrishna, CEO and ED 2 Delivering the Change: Arun “Rak” Ramchandran, PS Customer Journey, Ravi Singh, CTO - Auction.com Prasan Prabhakaran, ES 3 Creating New Growth Engines: Sandeep Dhar, CXT John Castleman, Mobiquity Paul Piebinga, Mobiquity Europe 4 Focus for Improvement: R
Slide 3: Industry leading revenue and net income growth (CAGR H1'14-19)
Industry leading revenue growth (CAGR H1’14-19) Industry leading net income growth (CAGR H1’14-19) US$ US$ Reflected in the Market Cap (CAGR H1’14-19) Key Financial Metrics (CY14-18) INR (Cognizant in US$) Includes acquisition-led growth Source: Company filings & broker research reports Note: Compan
Slide 4: Industry leading organic revenue and net income growth (CAGR CY14-18)
Industry leading organic revenue growth (CAGR CY14-18) Industry leading net income growth (CAGR CY14-18) US$ US$ Reflected in the Market Cap (CAGR Jan 14 – Dec 18) Key Financial Metrics INR (Cognizant in US$) Includes acquisition-led growth Source: Company filings & broker research reports Note: Com
Slide 5: Key customer experience metrics – Industry best in 3 out of 4 metrics
Key customer experience metrics – Industry best in 3 out of 4 metrics Industry scores1 Loyalty Advocacy Satisfaction Value for money High Low 6.24 6.05 5.29 6.25 6.05 Loyalty 6.15 6.02 5.59 5.96 6.00 Advocacy 5.79 5.41 5.82 5.84 5.91 6.02 5.85 5.72 5.61 5.00 5.75 5.69 5.68 5.64 Satisfaction 5.53 5.5
Slide 6: Top IT outsourcing service provider for four years in a row
Hexaware has been rated Top IT outsourcing service provider for four years in a row 2019 Average: 68% 2018 Average: 69% 78% 81% 78% 81% 76% 79% 75% 77% 74% 77% Top 10 Top 10 74% 76% 74% 76% 73% 75% 73% 75% 72% 75% Source: Whitelane Survey Whitelane evaluates over 760 unique IT sourcing relationships
Slide 7: Culture, Strategy, Team
CULTURE STRATEGY TEAM www.hexaware.com | © Hexaware Technologies. All rights reserved. 7
Slide 8: Automation first, focused growth aspirations, cross skilling
Automation first Focused Growth Aspirations Cross Skilling Culture of automation first; Ability to focus on customers Focus on cross-skilling no fear of cannibalization Only 2-3 new customers per quarter Eg: SDETs, Full Stack Developers Anti-pyramid Bottom-up Innovation Fostering Culture of Automati
Slide 9: Leadership team
Vinod C Amalesh M Amrinder S Arun R Milan Bhatt Eswaran V Ravi V Vimal K NA and IMS APAC Europe HTPS H&I and Cloudify GTT BFS M&C Everything John C Andy N Paul P Gopi S Srinivasan P Sastry PKV Ravi S Subramanyan A CEO - Mobiquity Mobiquity US Mobiquity EU Delivery - HTPS Delivery - H&I, Delivery - G
Slide 10: Automate Everything, Cloudify Everything, Transform Customer experience
Automate Cloudify Transform Everything Everything Customer experience 1 2 3 1 2 3 Culture AI / ML Blockchain Cloud Capability Diverse and Consistent & Natural superior CX complex language technologies Long-term sustainable future growth www.hexaware.com | © Hexaware Technologies. All rights reserved
Slide 11: Technology prediction is tough!
Ubiquitous Tech Made a big difference but never made it to a tech trend Tech in mainstream now Gradual increase in practical adoption Been in research for long, now progressing to mainstream Tech that died out Technology prediction Yet to get is tough! mainstream
Slide 12: AI is everywhere!
AI is everywhere!
Slide 13: Mainstream Technologies
Making Mainstream Technologies Interactions natural & immersive Making things smarter & individualized Making things faster & efficient
Slide 14: Cloud & AI are ubiquitous
Ubiquitous cheap COMPUTE I n te l l i ge n t Cloud & AI are A LG O R I T H M S Vo l u m i n o u s DATA S E T S
Slide 15: Lifetime Fitness uses automation to deliver member experience
Lifetime Fitness uses automation to deliver member experience
Slide 16: Hexaware uses army of bots to drive employee experience
Hexaware uses army of bots to drive employee experience
Slide 17: MG gives super human like power to customers with voice commands
MG gives super human like power to customers with 97 voice commands
Slide 18: Computer Vision
Computer Managing employee self service Vision Automate access control and contextualize video streams for safety equipment, object tracking and trigger alerts Person Detected : 97% To m Atrium Safety Helmet : MISSING Safety Jacket : DETECTED John Stefan Xander East Wing Michael Airport Lounge Perso
Slide 19: Augmented Reality
Augmented Reality Drive brochures to end in enrollment calls Engage & inform prospective students with consistent message & value Enables to move from promises & Read now! To “Here’s how our University will benefit you”
Slide 20: Augmented Reality
Augmented Reality Drive brochures to convert potential suspects to prospects Engage & inform prospective customers with consistent message & value Enables to move from promises & Read now!
Slide 21: Get trained by world class trainer anywhere, anytime!
Get trained by world class trainer anywhere, anytime! MIXED REALITY
Slide 22: Mixed Reality
Mixed Reality Enable customers to visualize various accessories & products on their vehicles to leverage sales Enable customers to augment interior & exterior accessories on their car virtually Provide new age digital tools to help customers select the right accessories for their automobiles.
Slide 23: Mixed Reality
Mixed Reality Demonstrate products anywhere anytime. Save expensive shipment cost & time associated for organizing a demo Helps customers in visualizing & comprehending the complex Ricoh product lines during pre-sale presentations
Slide 24: Virtual Reality
Virtual Reality Try before you buy on a whole NEW level! Revolutionize the way large and complex B2B products get marketed and sold. VR solution helps mashup Trade show, Demo center & Sales pitch to a personalized immersive experience to close deals.
Slide 25: Virtual Reality
Virtual Reality Bring new reality to your workforce! VR training is best suited to train on anything that’s expensive to recreate, critical, impossible & dangerous
Slide 26: Delivering the Change
Creating Delivering Focus for Sustain New Growth the Change Improvement Outperformance Engines www.hexaware.com | © Hexaware Technologies. All rights reserved. 26
Slide 27: Delivering the Change
Creating Delivering Focus for Sustain New Growth the Change Improvement Outperformance Engines www.hexaware.com | © Hexaware Technologies. All rights reserved. 27
Slide 28: M&C, ES and PS growth stories
M&C M&C and PS are on a high growth PS growth story would be one of ES trajectory and are a testimony to the implementation of the strategic the agenda points for this meet initiatives outlined during the 2017 Analyst meet PS ES story is of pivoting from a decelerating business model to one of a foc
Slide 29: Focus for Improvement
Creating Delivering Focus for Sustain New Growth the Change Improvement Outperformance Engines www.hexaware.com | © Hexaware Technologies. All rights reserved. 29
Slide 30: BFS is one of the agenda points for this meet
BFS is one of the agenda points for this meet. www.hexaware.com | © Hexaware Technologies. All rights reserved. 30
Slide 31: Sustain Outperformance
Sustain Creating Delivering Focus for Outperformance New Growth the Change Improvement Engines www.hexaware.com | © Hexaware Technologies. All rights reserved. 31
Slide 32: IMS, H&I, BPS
IMS BPS H&I PS M&C * Historical numbers for FY14-16 have been adjusted for comparison, due to business reorganization. www.hexaware.com | © Hexaware Technologies. All rights reserved. 32
Slide 33: Creating New Growth Engines
Creating Delivering Focus for Sustain New Growth the Change Improvement Outperformance Engines www.hexaware.com | © Hexaware Technologies. All rights reserved. 33
Slide 34: Synergetic themes between Hexaware and Mobiquity
Synergetic themes between Hexaware and Mobiquity 1 Bring together Strategy, Design and Engineering 2 Build a market leading CX brand 3 Build Cloud native development capabilities at scale 4 Strong AWS partnership – one of the few partners for Digital Customer Experience Consulting 5 Born-Digital and
Slide 35: Thank you
Innovative Services Passionate Employees Thank you www.hexaware.com Delighted Customers