Activeops Plc · LSE:AOM

Activeops — H1 FY24 Earnings Presentation

31 slides from Activeops's earnings presentation, November 2023

Slide 4: A leading provider of Decision Intelligence for enterprise service operations
A leading provider of Decision Intelligence Revenue by Region for enterprise service operations 24% Blue chip customer base Strong SaaS metrics 56% 20% 80+ global, enterprise customers £23.7m SaaS ARR +£90m addressable ARR opportunity within 90% of total rev enues are recurring existing customers w
Slide 5: We help service operations teams do more
We help service operations 0% Missed SLAs, within teams do more regulations Our Decision Intelligence solutions 44% 80% enable customers to release Reduction in staff Positive employee capacity and boost productivity attrition morale Leading to amazing results 20% 80-85% 30,000+ Decrease in cost per
Slide 6: We are leveraged globally, across service operations in 40+ countries
We are leveraged globally, across service operations in 40+ countries • Financial Crime • Accounts payable • Billing & reconciliations • Claims • Personal / Retail banking • Mortgages • Business Banking • Capital Markets • Wealth Management • Private Banking • Investment Management • General Insuran
Slide 7: ARR Growth since start FY23
Nedbank Group is one of South Africa's four largest banks. The bank embarked on a transformative journey (Project Phoenix) to: • Transition from being product-centric to customer-centric • Reduce costs and drive growth • Focus on employee experience ControliQ enterprise expansion 300%+ 2,000 • 30% r
Slide 8: H1 FY24: Robust financial performance – supported by expansions and extensions
H1 FY24: Robust financial performance – supported by expansions and extensions +8% £ 23.7m Increase in SaaS Revenues £ 14.0m £ 22.1m £ 19.8m (13% at constant £ 1.3m currency) £ 12.0m £ 1.4m £ 20.0m +£0.5m £ 1.9m £ 10.0m £ 15.0m Increase in Total Revenue £ 8.0m Adj. EBITDA ARR £ 6.0m £ 11.8m £ 10.0m
Slide 9: Continued progress against strategic goals
Continued progress against strategic goals Product Partnerships, Innovation marketing & sales • Successful introduction of tiered licensing and pricing • First major transaction via the Microsoft Marketplace model for ControliQ • Successful execution of new Group positioning, focused on • Launched C
Slide 10: Employee intelligence: new wins, expansions & trials
Employee intelligence Our diagnostic insights highlight what is impacting performance, work and employee experience North America EMEIA APAC Cornerstone of high performing service ops teams Prescriptive, AI-driven analytics that identifies latent capacity and utilisation, and prompts action to driv
Slide 12: Strength of SaaS model
Strength of SaaS model Land and Expand success FY24 SaaS ARR by customer Top 10 customers Annual Recurring Revenue hav e grown ARR by +11% in the last 12 months at constant currency £23.7m +7% (constant currency 15%) Net Revenue Retention 14,000 104% (FY22: 109%) 111% at constant currency 12,000 Oth
Slide 13: Robust P&L performance
Robust P&L performance Strong growth in EBITDA Positiv e EBITDA in ev ery month SaaS Revenue Growth +8% (constant currency 13%) Training & Implementation Continues to be an important rev enue stream Gross Margin % +3.0pts • Impact of product mix • SaaS margin: 87% (FY23: 84%) • T&I margin: 55% (FY23
Slide 14: EBITDA Bridge
EBITDA Bridge £ 2.5m Sales & Marketing Reduction in cost as a result £ 2.0m £ 0.1m (£0.2m) of right-sizing NA Sales & - Marketing capacity £ 0.9m (£0.5m) £ 1.5m - Marketing & Admin (£0.0m) - Timing of prov isions (annual £ 1.0m (£0.9m) leav e accrual), increase in £ 0.8m professional fees and £ 0.2m
Slide 15: A strong financial platform
A strong financial platform Healthy High levels of Strongly cash Multiple expansion Sustainably balance sheet recurring revenue generative opportunities profitable Copyright © 2023 Activ eOps PLC. All Rights Reserv ed. 15
Slide 17: Strategy and Opportunity
Strategy and What is Decision Intelligence? Decision intelligence is the discipline of using AI and data science to improve business decision making, Decision intelligence provides a framework that brings multiple traditional and advanced techniques Opportunity and it’s enabling organizations to cut
Slide 18: Critical Questions Faced by Operations Leaders
Critical Questions Will we meet our Strategic How much resource do Which cases are Faced by Operations service commitments today, tomorrow and in I need to complete the work that I have? consuming excessive effort and dragging Leaders the future? down performance? How do I get a single Where are the
Slide 20: Critical Questions Faced by Operations Leaders
Critical Questions Will we meet our Strategic How much resource do Which cases are Faced by Operations service commitments today, tomorrow and in I need to complete the work that I have? consuming excessive effort and dragging Leaders the future? down performance? Diagnostic, predictive and How do I
Slide 21: Decision Intelligence for service operations
Decision Intelligence #1 for service operations #1 Decision Intelligence Using data to help operations be solution for Service Operations as good as they can be AI-apps built to solve key We blend AI and human intelligence operational challenges to deliv er the most complete and useful set of predic
Slide 22: Marketing Evidence & Progress Summary
Marketing Evidence & Progress Summary • Roll-out of new Decision I ntelligence messaging including new website • 26% YOY growth in MQLs • 40% increase in customer attendees across Capacity 23 • 100% grow th in LinkedIn social engagement • 14,254 downloads of Opstracker since edition one Copyright ©
Slide 23: ControliQ Series 3 Launched
3 4 Available 2024 Service Indicators Smart Skills ControliQ Series 3 Prediction of future SLAs performance An automated review of current skills performance Launched based on operational plans. and workload which highlights skills gaps based on predicted demand Series 4 Coming soon Allowing our cus
Slide 24: Investment in product creates multiple avenues for growth
Investment in product creates multiple avenues for growth Expansion into +£900m ARR in new user cases target sectors Expansion to enterprise +£90m ARR in engagements existing customers Transition to Clear opportunity next Series Copyright © 2023 Activ eOps PLC. All Rights Reserv ed. 24
Slide 25: Current Trading and Outlook
Confident outlook Market conditions presents growing Current Trading and Outlook opportunity • Trading in H2 in line with Board expectations Highly applicable offering for • Several significant expansion deals with banking challenging economic times customers • Healthy pipeline of promising marketin
Slide 28: ESG Update
Carbon reduction target ESG Update Commitment to reporting to be set next year Following review, have added further Environmental impact remains small, elements of the Global Reporting with data centres and travel remaining Initiative (“GRI”) framework to monitor as the two main contributors to our
Slide 29: Employee intelligence
Employee intelligence Intelligence for case-driven teams Cornerstone of high performing service ops teams Our diagnostic insights highlight what Predictive analytics to keep casework and SLAs Prescriptive, AI-driven analytics that identifies latent is impacting performance, work and on track, real-t
Slide 30: Thank you.
Richard Jeffery Richard.jeffery@activeops.coml Thank you. Ken Smith Ken.smith@activ eops.coml Emma Salthouse Emma.salthouse@activ eops.com Copyright © 2023 Activ eOps PLC. All Rights Reserv ed.

ActiveOps — H1 FY24 Earnings Presentation on 6ix

Activeops — H1 FY24 Earnings Presentation

Slide 1: Interim Results Presentation

Slide 2: Introductions

Slide 3: Agenda

Slide 4: A leading provider of Decision Intelligence for enterprise service operations

Slide 5: We help service operations teams do more

Slide 6: We are leveraged globally, across service operations in 40+ countries

Slide 7: ARR Growth since start FY23

Slide 8: H1 FY24: Robust financial performance – supported by expansions and extensions

Slide 9: Continued progress against strategic goals

Slide 10: Employee intelligence: new wins, expansions & trials

Slide 11: Financial review

Slide 12: Strength of SaaS model

Slide 13: Robust P&L performance

Slide 14: EBITDA Bridge

Slide 15: A strong financial platform

Slide 16: Strategy and opportunity

Slide 17: Strategy and Opportunity

Slide 18: Critical Questions Faced by Operations Leaders

Slide 19: Decision Intelligence

Slide 20: Critical Questions Faced by Operations Leaders

Slide 21: Decision Intelligence for service operations

Slide 22: Marketing Evidence & Progress Summary

Slide 23: ControliQ Series 3 Launched

Slide 24: Investment in product creates multiple avenues for growth

Slide 25: Current Trading and Outlook

Slide 26: Questions?

Slide 27: Strong cash position

Slide 28: ESG Update

Slide 29: Employee intelligence

Slide 30: Thank you.

Slide 31: Copyright © 2023 Activ eOps PLC. All Rights Reserv ed.