Slide 1: Slide 1
Slide 2: Michel Bon, chairman
M ichelBon M ichelBon prés ident cha irm a n
Slide 3: Slide 3
Slide 4: A successful first year for Orange
u ne prem ière a nnée réu s s ie pou rOra ng e a s u cces s fu lyea rforOra ng e n nou s a vons dépa s s é les objectifs a nnoncés lors de n bea tenou rIPO prom is es notre introdu ctionenbou rs e n s trong opera ting a nd fina ncia lperform a nce n nos rés u lta ts opéra tionnels et fina nciers s o
Slide 5: The future… our vision
le fu tu r… the fu tu re… notre vis ion:créeru nm onde où ou rvis ionis to crea te a better les com m u nica tions m obiles fu tu re w here people ca n perm ettentà cha cu nde com m u nica te a nd a cces s com m u niqu eret d’a ccédera u w ha tever they w a nt, w herever, s ervice dés iré, pa rtou t
Slide 6: Delivering the vision
réa lis ernotre vis ion delivering the vis ion n nou s renforç ons notre pos itionde lea der n w idened lea ders hip inFra nce enFra nce n nou s devenons officiellem entnu m éro u n n es ta blis hed lea ders hip inU K a u Roya u m e-U ni n nou s prog res s ons a ctivem entda ns le n Res t ofW orld p
Slide 7: Our strategy delivers results
notre s tra tég ie porte déjà s es fru its ou rs tra teg y delivers res u lts n forte perform a nce opéra tionnelle n pow erfu lopera tiona lperform a nce n excellents rés u lta ts fina nciers n s trong fina ncia lperform a nce n ena va nce pa rra pport a u xa ttentes du m a rché n a hea d ofexpecta
Slide 8: Slide 8
Slide 9: Jean-François Pontal, chief executive officer
J ea n-Fra nç ois Ponta l J ea n-Fra nç ois Ponta l directeu rg énéra l chiefexecu tive officer
Slide 10: Focusing on the customer
priorité a u client focu s ing onthe cu s tom er l’es s ence de la m a rqu e Ora ng e is the es s ence of the Ora ng e bra nd
Slide 11: Focus on the fundamentals
concentrernos efforts s u rles focu s onthe fu nda m enta ls élém ents clés de notre a ctivité n le m eilleu rrés ea u n bes t netw ork n les s ervices les plu s innova nts n m os t innova tive s ervices n le m eilleu rs ervice clientèle n bes t cu s tom ers ervice n le m eilleu rra pport qu a lité/
Slide 12: Powerful operational performance
perform a nce opéra tionnelle s olide pow erfu lopera tiona lperform a nce n pa rt im pres s ionna nte de la crois s a nce tota le n im pres s ive s ha re ofcu s tom erg row th du m a rché n no.1 opera torinFra nce a nd U K n opéra teu rnu m éro u nenFra nce et a u Roya u m e-U ni n fu rtherm om ent
Slide 13: Growth in three dimensions
u ne crois s a nce entrois dim ens ions g row th inthree dim ens ions extra ire tou jou rs créerde la va leu r extra cting va lu e crea ting va lu e plu s de va leu r à pa rtirdes from voice throu g h new du s eg m ent voix nou vea u xs ervices s ervices renforceret tirerpa rtide notre cou vertu re
Slide 14: The first dimension: extracting value from voice
la prem ière dim ens ion the firs t dim ens ion extra ire tou jou rs plu s de va leu r extra cting va lu e from voice du s eg m ent voix n l’a pplica tionvedette nthe k illera pplica tion n prem ierou tilde com m u nica tion nprim a ry com m u nica tiondevice n s tim u lerda va nta g e la cons om m
Slide 15: The second dimension: creating value through new services
la deu xièm e dim ens ion the s econd dim ens ion créerde la va leu rà pa rtir crea ting va lu e throu g h new des nou vea u x s ervices s ervices nu s a g e de plu s enplu s répa ndu n w ides prea d SM S u s a g e des SM S n evolving into inform a tiona nd enterta inm ent névolu tionvers des s ervi
Slide 16: The third dimension: consolidate and leverage our acquisitions
la trois ièm e dim ens ion the third dim ens ion cons olidernos a cqu is s treng thena nd levera g e n a dopterles m eilleu res pra tiqu es n a s piring to bes t pra ctice a cros s du m a rché the g rou p n déploiem ent réu s s ide la m a rqu e n s u cces s fu lrebra nding n la ncem entd’Ora ng e en
Slide 17: The brand: a promise delivered
la m a rqu e bra nd u ne prom es s e tenu e a prom is e delivered
Slide 18: Strategic developments
dé veloppem ents s tra teg ic s tra té g iqu es developm ents
Slide 19: Graham Howe, deputy chief executive and chief operating officer
G ra ha m How e G ra ha m How e directeu rg énéra la djoint depu ty chiefexecu tive & directeu rdes opéra tions & chiefopera ting officer
Slide 20: 29% growth in customer base
nom bre de clients enha u s s e de 29% 29% g row th incu s tom er ba s e ba s e de clientè le s ou s contrô le du g rou pe g rou p controlled s u bs idia ries - reported cu s tom erba s e 39 271 39,271 +29% +29% enm illiers inthou s a nds 30 50 1 9 0 61 +43% 30 ,50 1 9,0 61 +43% 6 356 6,356 12 387 +
Slide 21: Key European controlled companies
principa les filia les s ou s contrô le k ey eu ropea ncontrolled com pa nies enEu rope 2 547 43% cu s tom erg row th 2,547 (thou s a nds ) crois s a nce de 43% de la ba s e de +42% +42% clientèle (enm illiers ) 1 637 1,637 1 114 +34% 1,114 1,20 5 +34% 1 20 5 +9% 925 +9% 925 +95% +18% +95% 60 0 +18%
Slide 22: Focusing on contract growth
recentra g e s u rles clients contra t focu s ing oncontra ct g row th 80 % Ora ng e Fra nce 80 % Ora ng e U K 80 % Ora ng e Fra nce 80 % Ora ng e U K 70 % 70 % 70 % 70 % 60 % 60 % 60 % 60 % 50 % 50 % 50 % 50 % 40 % 40 % 40 % 40 % 30 % 30 % 30 % 30 % 20 % 20 % 20 % 20 % 10 % 10 % 10 % 10 % 0% 0% 0%
Slide 23: Customer lifetime value (France)
va leu rde la clientèle (Fra nce) cu s tom erlifetim e va lu e (Fra nce) ha u s s e de 23% enu na n 23% increa s e inone yea r valeur clientèle contrat en France (€) CLV (€) - contract base France 2 750 2,750 23% 23% 2 50 0 2,50 0 2 250 2,250 2000 2,0 0 0 1 750 1,750 1 50 0 1,50 0 T1 20 0 1 T2 20 0
Slide 24: Customer lifetime value (UK)
va leu rde la clientèle (Roya u m e-U ni) cu s tom erlifetim e va lu e (U K ) ha u s s e de 13% enu na n 13% increa s e inone yea r valeur clientèle contrat au R.U. (£) 2 10 0 2,10 0 13% 13% CLV (£) - contract base UK 2000 2,0 0 0 1 90 0 1,90 0 1 80 0 1,80 0 1 70 0 1,70 0 1 60 0 1,60 0 T1 20 0 1 T2
Slide 25: UK market comparison of customer lifetime value
com pa ra is ons u rle m a rché a ng la is U K m a rk et com pa ris on va leu rpa rclient 25% plu s élevée 25% g rea terva lu e percu s tom er 1 40 0 1,40 0 customer lifetime value (£) 1 20 0 1,20 0 25% 25% valeur clientèle (£) 1 000 1,0 0 0 80 0 80 0 60 0 60 0 40 0 40 0 Ora ng e Ora ng e 20 0 20 0
Slide 26: Orange France average revenue per user
Ora ng e Fra nce Ora ng e Fra nce revenu m oyenpa rclient (€) a vera g e revenu e peru s er(€) contra t prépa yé tota l contra ct prepa y overa ll 592 583 592 583 426 426 392 392 179 175 179 175 déc 0 0 déc 0 1 Dec 0 0 Dec 0 1 note :revenu a nnu elm oyenpa r client note:a nnu a lrolling ARPU
Slide 27: Orange UK average revenues
Ora ng e U K :revenu m oyen(£ ) Ora ng e U K :a vera g e revenu es (£ ) l’ARPU contra t prog res s e encore de 5% contra ct ARPU increa s es a nother5% contra t prépa yé tota l contra ct prepa y overa ll 550 550 525 525 280 280 246 246 126 121 126 121 déc 0 0 déc 0 1 Dec 0 0 Dec 0 1 crois s a nce a
Slide 28: Orange France SMS messages sent
Ora ng e Fra nce :nom bre de SM S Ora ng e Fra nce:SM S m es s a g es s ent envoyés g row th a ccelera ting a s m a rk et m a tu res a ccéléra tionde la crois s a nce a vec la m a tu rité du m a rché +10 7% 1 518 +10 7% 1,518 m illions de m es s a g es m illions ofm es s a g es 735 735 190 190 1999
Slide 29: Orange UK SMS messages sent
Ora ng e U K :nom bre de SM S envoyés Ora ng e U K :SM S m es s a g es s ent lea ders u rle m a rché du SM S lea ding the U K s hort m es s a g e m a rk et 5 181 5,181 +115% +115% m illions de m es s a g es m illions ofm es s a g es 2 40 5 2,40 5 285 285 1999 20 0 0 20 0 1 1999 20 0 0 20 0 1 note :n
Slide 30: Non-voice revenues increasingly material
pa rt crois s a nte des revenu s non-voix non-voice revenu es increa s ing ly m a teria l enpou rcenta g e du chiffre d’a ffa ires du rés ea u (20 0 1) a s a percenta g e ofnetw ork revenu es (20 0 1) 14% 14% 12% 11,2% 12% 11.2% 10 ,2% 10 .2% 10 % 10 % 7,9% 7,9% 7.9% 7.9% 8% 8% 6,7% 6.7% 6,3% 6.3% 6
Slide 31: Data revenues building towards target
chiffre d’a ffa ires données da ta revenu es bu ilding tow a rds ta rg et 25% objectif: 25% ta rg et 25% paiement mobile 25% du m-payment ofnetw ork chiffre revenu es 20 % vidéo d’a ffa ires 20 % video by 20 0 5 internet ré s ea u internet browsing instant messaging d’ici20 0 5 instant messaging 15%
Slide 32: Turnover increased 25%
ha u s s e de 25% du chiffre d’a ffa ires tu rnoverincrea s ed 25% millions d’€ +25% 15 0 87 €m +25% 15,0 87 2 941 +34% 2,941 +34% 12 0 59 12,0 59 2 193 2,193 5 337 +27% 5,337 +27% 4 211 4,211 6 876 +21% 6,876 +21% 5 690 5,690 20 0 0 20 0 1 20 0 0 20 0 1 Fra nce R.U . RdM Fra nce UK ROW note :a prè
Slide 33: Group financial highlights
principa les données fina ncières g rou p fina ncia lhig hlig hts millions d’€ 20 0 1 20 0 0 €m 20 0 1 20 0 0 chiffre d’a ffa ires 15 0 87 25% 12 0 59 tu rnover 15,0 87 25% 12,0 59 EBITDA 3 288 86% 1 765 EBITDA 3,288 86% 1,765 rés u lta topéra tionnel 1 440 3,8 x 383 opera ting incom e 1,440 3.8 x 3
Slide 34: Group financial highlights
principa les données fina ncières g rou p fina ncia lhig hlig hts millions d’€ 20 0 1 20 0 0 €m 20 0 1 20 0 0 rés u lta t/(perte) a va ntim pô t, profit/(los s ) before ta x, g oodw illa m ortis a tion a m ortis s em entdes éca rts d’a cqu is ition a nd m inority interes ts 386 (40 9) et intérêts m
Slide 35: A strong balance sheet
u nbila ns a in s trong ba la nce s heet a u 31 décem bre 20 0 1 a t 31 Decem ber20 0 1 millions d’€ 20 0 1 €m 20 0 1 tota lde l’a ctifim m obillis é 28 198 tota llong -term a s s ets 28,198 tota lde l’a ctifcircu la nt 5 379 tota lcu rrent a s s ets 5,379 tota lde l’a ctif 33 577 tota la s s ets 33
Slide 36: Group cashflow statement
ta blea u des flu x de trés orerie g rou p ca s hflow s ta tem ent millions d’€ 20 0 1 20 0 0 €m 20 0 1 20 0 0 ca pa cité d’a u tofina ncem ent 2 448 1 0 84 fu nds g enera ted from opera tions 2,448 1,0 84 inves tis s em ents nets net ca pex im m obilis a tion (3 0 18) (3 330 ) ca pex (3,0 18) (3,33
Slide 37: Accelerated targets
a ccéléra tionde nos objectifs a ccelera ted ta rg ets n enFra nce : n Fra nce: a va nt :35-40 % de m a rg e d’EBITDA en20 0 5 old:35-40 % EBITDA m a rg inby 20 0 5 m a intena nt :40 % de m a rg e d’EBITDA en20 0 3/20 0 4 new :40 % EBITDA m a rg inby 20 0 3/20 0 4 n a u Roya u m e-U ni: n UK: a va n
Slide 38: The future's bright, the future's Orange
the fu tu re’s brig ht, the fu tu re’s O ra ng e the fu tu re’s brig ht, the fu tu re’s O ra ng e
Slide 39: Slide 39
Slide 40: Bernard Gainnier, auditor
Berna rd G a innier Berna rd G a innier com m is s a ire a u xcom ptes a u ditor
Slide 41: Slide 41
Slide 42: Philippe McAllister, head of legal services
Philippe M cAllis ter Philippe M cAllis ter directeu rju ridiqu e hea d ofleg a ls ervices
Slide 43: Slide 43
Slide 44: Michel Bon, chairman
M ichelBon M ichelBon prés ident cha irm a n
Slide 45: Slide 45
Slide 46: Goodbye
a u revoir g oodbye