Slide 1: Cover letter to stock exchanges: Investor Presentation
28th October 2024 To: National Stock Exchange of India BSE Limited (Scrip Code: Limited (Scrip Code: FSL) 532809) Exchange Plaza, Phiroze Jeejeebhoy Towers, Plot no. C/1, G Block, Dalal Street, Bandra-Kurla Complex Mumbai - 400 001 Bandra (East), Mumbai - 400 051 Dear Madam/ Sir, Sub: Investor Prese
Slide 2: Investor Presentation October 2024
INVESTOR PRESENTATION October 2024
Slide 3: Disclaimer
Disclaimer Certain statements in this presentation concerning our future growth prospects are forward-looking statements, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward- looking statements. The risks and uncertainties
Slide 4: Firstsource: Who we are?
Firstsource: Who we are? Established in 2001 Specialized BPS partner Hyper-focused, domain-centric teams with cutting-edge tech, Public listing in 2007 data, and analytics 200+ global clients# including 32,898* Firstsourcers 19 Fortune 500 companies and 3 FTSE 100 companies Across US, UK, India, Phi
Slide 5: Part of RP-Sanjiv Goenka Group
Part of RP-Sanjiv Goenka Group Too Yumm is a rapidly growing snack brand, Committed to powering millions of Indian homes and captivating consumers with its flavorful and better-for- businesses with reliable electricity through its you snacking Group turnover of generation and distribution services P
Slide 6: We work with the leading global enterprises
We work with the leading global enterprises… 4 of Top 15 Mortgage Servicers in the US 5 of Top 15 Banking & Communications Media Mortgage Lenders in the US Financial Services & Technology 6 of Top 10 ▪ Asset Finance ▪ Streaming Services, Cable TV Credit card issuers in the US ▪ Credit Cards ▪ Broadb
Slide 7: And are market leaders in our solution offerings
And are market leaders in our solution offerings Market Leader Healthcare Payer BPaaS Solutions Peak Matrix Assessment | 2024 Customer Experience (CX) Collections ▪ Omnichannel engagement ▪ White-labeled digital collections Major Contender ▪ Active user personalization ▪ First-party & third-party co
Slide 8: Our strategic priorities
Our strategic priorities… Cross-sell/up-sell into existing clients Simplify Expand the organization capabilities Improve Amplify margins the ‘Firstsource’ brand Elevate TOP-QUARTILE REVENUE GROWTH Tech employee experience in everything we do CONCURRENT MARGIN EXPANSION Copyright © 2024 Firstsource 7
Slide 9: That are showing results
That are showing results Our recent strategic deal wins Total headcount Won a large deal from a leading telecom player in Australia & New Zealand, a new logo, and first major win for our newly launched ANZ operations 32,898 29,231 27,940 25,947 23,953 Won a large deal from a Fortune500 managed healt
Slide 10: With relAI, we are building capabilities to address the AI opportunity
With relAI, we are building capabilities to address the AI opportunity Launched Firstsource relAI is a suite of AI led platforms, solutions and digital services to drive digital transformation for our clients in a responsible and ethical manner Strengthening the suite by leveraging our partner ecosy
Slide 11: We are socially conscious
We are socially conscious Firstsource ranked in the top 96th percentile on the Dow Jones Sustainability Index Published our FY24 ESG report Published Our 1st Task Force on Climate-related Financial Disclosures report for FY24 ~15.42% All UK Offices 100% 68.97% 100% Renewable energy are supplied with
Slide 12: And focused on shareholder value creation
And focused on shareholder value creation 5 Years Stock Performance NSE: FSL | BSE: 532809 | Reuters: FISO.BO| Bloomberg: FSOL:IN Market Capitalisation: US$2.8bn | Average daily trading volume: US$ 22.1mn FSL, 561% NIFTY IT, 182% Oct-19 Apr-20 Oct-20 Apr-21 Oct-21 Apr-22 Oct-22 Apr-23 Oct-23 Apr-24
Slide 13: Our Leadership Team
Our Leadership Team Ritesh Idnani Dinesh Jain Sohit Brahmawar Aftab Javed Aniket Maindarkar Hasit Trivedi MD & CEO Chief Financial Officer Chief Operating Officer Chief Human Resources Chief Marketing Officer Chief Digital & AI Officer Officer Vivek Sharma Venkatgiri Vandali Rajiv Malhotra Arjun Mit
Slide 14: In summary…
In summary… We see potential to grow at an accelerated pace over the medium term… • Discontinuities caused by macro and technology shifts are creating market opportunities • Our ‘market positioning’ gives us an advantage …Helped by our unique differentiators… • Roster of long-standing relationships
Slide 15: Factsheet
Factsheet Copyright © 2024 Firstsource 14
Slide 16: Financial performance snapshot | H1FY25
Financial performance snapshot | H1FY25 Revenue (in $ million) Revenue (in ₹ million) 5.6% 18.5% 16.0% -5.7% 2.0% 19.4% 7.1% 23.9% 16.6% 1.7% 5.2.% 21.1% 6.6% 17.9% 14.6% -1.1% 1.1% 18.7% 63,362 60,223 59,212 795 765 750 50,780 685 40,986 38,263 578 37,165 548 445 FY19 FY20 FY21 FY22 FY23 FY24 H1FY2
Slide 17: Key performance indicators | H1FY25
Key performance indicators | H1FY25 Return on Equity (%) Return on Capital Employed (%) 17.6% 17.6% 17.7% 15.4% 15.2% 15.3% 14.1% 14.0% 13.9% 13.9% 13.4% 12.9% 12.3% 12.3% FY19 FY20 FY21 FY22 FY23 FY24 H1FY25* FY19 FY20 FY21 FY22 FY23 FY24 H1FY25* Cash Flow (in ₹ million) Debt Position (in ₹ million
Slide 18: Performance summary | Q2FY25
Performance summary | Q2FY25 REVENUE ₹ EBIT ₹ ₹ 19,254 Million ₹ 2,081 Million (US$ 230 Million) (Margin 10.8%*) YoY growth of 25.0% YoY growth of 27.3% YoY constant currency growth of 22.7% YoY margin expansion of 20bps QoQ constant currency growth of 6.9% QoQ margin contraction of 20bps (including
Slide 19: Performance summary | H1FY25
Performance summary | H1FY25 REVENUE ₹ EBIT ₹ ₹ 37,165 Million ₹ 4,051 Million (US$ 445 Million) (Margin 10.9%*) YoY growth of 18.3% YoY growth of 21.1% YoY margin contraction of 30bps YoY constant currency growth of 18.7% (including one-time charges) ₹ PROFIT AFTER TAX EARNINGS PER SHARE (Diluted)
Slide 20: Revenue distribution | Q2FY25
Revenue distribution | Q2FY25 By verticals By geography By delivery location Diverse 8.0% RoW Offshore & 0.1% Nearshore 35.8% CMT BFS 21.3% 34.4% EMEA US 31.4% 68.5% Onshore 64.2% Healthcare 36.3% Banking & Financial Services Healthcare North America EMEA Onshore Communication, Media & Tech Diverse
Slide 21: Cons. IndAS financials | Profit & Loss Statement
Cons. IndAS financials | Profit & Loss Statement In ₹ million Q1FY24 Q2FY24 Q3FY24 Q4FY24 FY24 Q1FY25 Q2FY25 QoQ YoY Income from services 15,267 15,417 15,948 16,693 63,325 17,839 19,326 8.3% 25.4% Other operating income 25 (17) 18 12 37 72 (72) - - Revenue from operations 15,292 15,400 15,966 16,70
Slide 22: Cons. IndAS financials | Balance Sheet
Cons. IndAS financials | Balance Sheet In ₹ million As on 31-Mar-24 As on 30-Sep-24 In ₹ million As on 31-Mar-24 As on 30-Sep-24 Assets Equity and liabilities Non-current assets Shareholder's Funds Fixed assets 2,461 4,646 Equity share capital 6,970 6,970 Right-of-use assets 6,355 7,057 Reserve and
Slide 23: Cons. IndAS financials | Cash Flow Statement
Cons. IndAS financials | Cash Flow Statement In ₹ million 6 Month ended Sep 30, 2023 6 Month ended Sep 30, 2024 Cash flow from operating activities Net profit before taxation and non controlling interest 3,096 3,383 Depreciation and amortization 1,266 1,520 Finance costs (for borrowing & lease liabi
Slide 24: Operating Metrices | Q2FY25
Operating Metrices | Q2FY25 Q2FY23 Q3FY23 Q4FY23 Q1FY24 Q2FY24 Q3FY24 Q4FY24 Q1FY25 Q2FY25 Banking & Financial Services 43.4% 41.8% 40.3% 40.8% 40.8% 38.3% 37.3% 36.4% 34.4% Revenue by Healthcare 34.5% 34.2% 33.2% 32.6% 32.7% 33.5% 32.9% 35.7% 36.3% Vertical Communications, Media & Tech 20.2% 21.6%
Slide 25: Business Outlook | FY25
Business Outlook | FY25 19.5-20.5% 11-11.5% constant currency EBIT margin revenue growth (Earlier: 11-12%) (Earlier: 11.5-13.5%) Copyright © 2024 Firstsource 24
Slide 26: Thank You
THANK YOU Investor relations Investor relations Copyright © 2024 Firstsource