Westpac Banking Corporation · ASX:WBC
Westpac Banking — Shareholder Meeting (December 2002)
13 slides from Westpac Banking's shareholder meeting presentation, Dec 12, 2002
Slide 1: Annual General Meeting December 2002
REE Australia’s First Bank Annual General Meeting - “42 December 2002. a : Ina great service organisation the customer only has to ask once.
Slide 2: Chairman, Mr Leon Davis
LU Ds: Australia’s First Bank “Mr Leon Davis ~ “Chairman. Westpac Banking Corporation
Slide 3: Financial Highlights
Financial Highlights 118.3¢ 70¢ 21.7% $2,192m 2 oy . os a ou (342 1,456 is) a iJ bod ot ed a 4 bad bx os) bord oS bad tl oO a i=J bed ee a a ims oe o o a o So o a oa oo o oS o a o Q o a Oo a oS o oO a oo 1 oe or oO oo oo oe ia o 4 ia 7 - hod oe int w - w od ot wl ™ hod ow ot A had ” Ne ow ee Profit®
Slide 4: Stressed loans and net impaired assets
Stressed loans and net impaired assets Stressed loans | Net impaired assets 2 34 104 25 4 34 0 t t T 1 1 t 8 T t T 7 t T 1996 1997 1998 1999 2000 2001 2002 1996 1997 1998 1999 2000 2001 2002 Note 4: As a percentage of total commitments Note 2: As a percentage of equity & general provisions ba tas: P
Slide 5: Enhanced sustainability - governance and reputation
Enhanced sustainability - governance and reputation Number 1 bank globally in Dow Jones Sustainability Index 2002/03 THE GOOD REPUTATION Number 1 Sydney Morning Herald / The INDEX Age Good Reputation Index 2002 2002 Annuel General Mestinig
Slide 6: First Social Impact Report
First Social Impact Report ee is mse tone & A fresh perspective... Our Hirst Socal trgact Report eral ira Banke
Slide 7: David Morgan, Chief Executive Officer
we i Westpac Australia’s First Bank David Morgan . Chief Executive Officer. ~. Westpac Banking Corporation
Slide 8: In a great service organisation the customer only has to ask once
in a great service organisation the customer only has to ask once. ane 2002 Annual General Meeling
Slide 9: One call, one contact, one solution
One call, one contact, one solution “Only having to ask once is a nice promise to make to customers, but | need to be able to deliver on this. Having the right backup and support will be the key.” ane 2002 Annual General Meeling
Slide 10: The branch is back
The branch is back “It’s great that we’re not closing any more branches, but our customers want to know what we’re doing to make the ones we’ve got work a lot better.” ane 2002 Annual General Meeling
Slide 11: Taking the initiative
Taking the initiative eral ira Banke “Anticipation is the key to our relationship with business customers. When we're on the ball, we get to them with a solution before they even ask once.”
Slide 12: Putting 25,000 people into the frontline
Putting 25,000 people into the frontline “| don’t deal directly with customers in my role, but | can see the benefit of going to our Service Academy. At the end of the day I’m serving the people who are serving our customers.” ane 2002 Annual General Meeling
Slide 13: Share price performance
Share price performance Total Shareholder Return on $1,000 invested on 1 October 1997 $ 2,500 5 2,000 + $1,948 1,500 4 nha Wee, $1,278 4,000 5 500 4 — Westpac ~~ All Ordinaries 0 T T T T 1 30 Sep 97 30 Sep 98 30 Sep 9g 30 Sep 00 30 Sep 01 30 Sep 02 ane 2002 Annual General Meeling
Westpac Banking — Shareholder Meeting (December 2002) on 6ix