Slide 1: Customer Information System Replacement Project Update: Cornerstone Phase 4
Customer Information System Replacement Project Update Cornerstone Phase 4 Update for Stakeholders October 19, 2011 1
Slide 2: Phase 4 – Current Status
Phase 4 – Current Status On Track Board TODAY Approval Go Live 2011 2012 2013 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Final Verification Blueprint Realization Prep and (6 months) (7 months) (5 Stabilization Months) (4 mo
Slide 3: Phase 4 - Project Milestones
Phase 4 - Project Milestones Milestone Date Description Status Implementati June 1, Context: Officially start the implementation phase. Complete on Kickoff 2011 Measure: 1. Project team structure has been assembled. 2. Project methodology has been documented and agreed to by all parties. 3. Project
Slide 4: Phase 4 - Project Milestones
Phase 4 - Project Milestones Milestone Date Description Status Final October Context: Testing, Training and Sustainment Readiness completed Preparation 9, 2012 On track Measure: To Start 1. User acceptance testing completed and signed off by LOB. May 1, 2012 2. System data conversion and migration a
Slide 5: CIS Solution Overview
CIS Solution Overview By the Numbers 15 Current systems to be retired Existing systems to be integrated with the new CIS 40 Solution 68 Detailed Business Process Designs (BPDs) 2700 Business Requirements to be met Employees directly impacted by the transformation across 1500 Hydro One, Vertex & Iner
Slide 6: CIS Business Functions
CIS Business Functions Customer Conservation and Information and Customer Service Demand Contact Management Management Service Order and Service Order Work Management Management Meter Data Meter Device Metering Acquisition and Management Storage Billing and Payment Bill Calculation Complex Billing R
Slide 7: CIS Systems
CIS Systems Telephony Web Inbound IVR/ Auto- eCustomer / Correspondence Fax Mail Email CTI dialler TOU Portal Reportin Customer Service CRM g Interaction Centre iCare Business Objects Exception Management Application Work Mgmt Service Order and Work Management PCAD ORMS FMS Business Warehouse Meter
Slide 8: 80+ Interfaces to be built and tested
80+ Interfaces to be built and tested
Slide 9: Project Costs
Project Costs On Track Cost % of Cost Items ($Ms) Project Labour / Services HCL Axon $49.1 Hydro One $14.2 Inergi/Vertex $19.7 Subtotal $83.0 46% Hardware $10.0 Software $13.4 Commissioning and Other Support $21.3 Implementation Subtotal $127.7 71% Contingency (20%) $25.5 Interest & Overhead $17.5 T