Slide 1: Investor Briefing Materials – Market Announcement
€omputershare Corporate Computershare Limited ABN 71 005 485 825 Yarta Fatis, 452 Johnston Street Abbotsford Victoria 3087 Australia PO Box 103 Abbotsford Victoria 3087 Australia Telephone 6139415 5000 Australia Facsimile 61 39473 2500 Canada wiww.computershare.com Channel Islands Germany Hong Kong
Slide 2: Computershare Investor Briefing March 2006
€omputershare Computershare Investor Briefing 31 March 2006
Slide 3: Computershare Asia Pacific
€omputershare Computershare ASIA PACIFIC Stuart Crosby Chief Operating Officer and Head of Asia Pacific Investor Presentation March 2006
Slide 4: Computershare - Asia Pacific
Computershare - Asia Pacific | Japan: Tokyo -Analytics -Corporate Proxy | Hong Kong: Wan | Chai, Tsuen Wan -Investor Services -Plans Analytics Singapore | Philippines: Manila -Analytics back-end data preparation and capture India: Hyderabad, Mumbai, Bangalore and 100 + others -Investor Services -Fun
Slide 5: Computershare - Asia Pacific
Computershare - Asia Pacific €omputershare Australia Hong Kong | New Zealand India Japan Investor Services v v v v Plans v v Document Services v Corporate Proxy v v oY Analytics v v vY Funds Services v v
Slide 6: Computershare - Asia Pacific
Computershare - Asia Pacific €omputershare Australia — Registry managed by Ed Stockdale * 60% market share + Competitors — Link Market Services 35%, Others 5% * Competitive pricing environment exists but the madness of the past few years seems to have abated + Low levels of corporate actions compare
Slide 7: Computershare - Asia Pacific
Computershare - Asia Pacific €omputershare Australia —- Operations managed by Graham Giannini Providing significant resources to global initiatives, especially Equiserve and UK Winning integrated broader (non-registry/plans) business bundied with CDS offering Australia - Document Services managed by
Slide 8: Computershare - Asia Pacific
Computershare — Asia Pacific €omputershare Australia - Fund Services managed by Chris Roberts + Financial BPO acquisition completed and integration progressing well * Significant growth opportunities New Zealand — Investor Services managed by Mike Smith * 90% market share + Limited growth Hong Kong
Slide 9: Computershare - Asia Pacific
Computershare — Asia Pacific India managed by C Parthasarathy 50:50 JV with Karvy Group Main business lines - Investor Services and Fund Services Highly competitive but growing market Japan managed by Minoru Okuda 50:50 JV with Mitsubishi UFJ Trust Bank Main business lines - Analytics and Corporate
Slide 10: Computershare Asia Pacific — business challenges and opportunities
Computershare Asia Pacific — business €omputershare challenges and opportunities Maintaining profitability levels of Australian Investor Services in face of lower levels of corporate activity * Growing new Australian revenue streams from integration of different offerings (particularly CDS and opera
Slide 11: Computershare EMEA
€omputershare Computershare EMEA Chris Morris Joint MD EMEA and Part time CEO Investor Presentation March 2006
Slide 12: Computershare EMEA
Computershare EMEA €omputershare UK: London, Edinburgh, Bristol, Channel Islands Ireland: Dublin Germany: Munich Russia: Moscow Italy: Rome -Investor Services -Document Services -Plans -Analytics -Pepper (CRM) -Corporate Proxy -lnvestor Services -Plans -Analytics (SRG) -Custodial Services
Slide 13: Computershare EMEA
Computershare EMEA €omputershare Channel Italy / . South UK Ireland . Russia | Germany . France Islands Spain Africa Investor Y Y v Y vY vY Services Plans v v v oY v v Document v v Services Corporate v v Y v v v Proxy Analytics v v v ov v Pepper (CRM) v
Slide 14: Computershare UK — What went wrong?
Computershare UK — What went wrong? €omputershare + Just about everything + Shared services bloated and thought they ran the business + Marketing and Sales out of control spending money and only managing to upset our clients, some deals they sold were uneconomic * Financial reporting not up to stand
Slide 15: Computershare UK — What have we done?
Computershare UK — What have we done? €omputershare + What we should have done 8 years ago + Removed over 100 staff from the business - many managers « Removed the complete senior management team from 1 year ago * Reduced costs by about A$10m per year * Go to market with industry experts strategy —
Slide 16: Computershare EMEA
Computershare EMEA €omputershare UK — Registry managed by Naz Sarkar Around 30% market share * Competitors - Lloyds 50%, Capita 20% * Competitive environment exists but we are seeing more sensible prices * Big wins in the last 3 months being British American Tobacco, Unilever and a 2.5 million holde
Slide 17: Computershare EMEA
Computershare EMEA €omputershare UK — Operations managed by Simon Moore + Working closely with Australia on introducing standard procedures * Transfer pricing introduced * New working terms negotiated with the union allowing multiple shifts * Big improvement in service levels, especially in the call
Slide 18: Computershare EMEA
Computershare EMEA €omputershare lreland managed by Trevor Watkins * 90% market share, only competitor - Capita + No growth but improving margins South Africa managed by Stan Lorge * Mainly investor services with 80%+ market share * Improved profitability this year * Service levels improved dramatic
Slide 19: Computershare EMEA
Computershare EMEA €omputershare Germany managed by Florian Schultz + Main business lines - Plans, Registry and AGM + Showing improved profitability * 80% of AGM market + Increasing document services capacity Russia managed by Nick Oldfield + Minority interest in National Registry Co (NRC) — ownersh
Slide 20: Computershare EMEA
Computershare EMEA €omputershare Italy, Spain and Portugal managed by Alvise Recchi * Proxy and ID work + Looking to expand into Plans and AGM work Other European operations * Small office in France - proxy work + Looking at Dutch market
Slide 21: Computershare EMEA — business challenges
Computershare EMEA — business challenges (€omputershare + Improve service standards * Stick to core business + Improve staff morale + Focus marketing and sales effort on specific areas rather than the scattered approach in the past * Focus on business development in a few European countries where th
Slide 22: Computershare EMEA — business opportunities
Computershare EMEA — business €omputershare opportunities . Lloyds currently writing a new system, this always presents opportunities Further consolidation in the Plans and Registry space likely Opportunities from the purchase of Equiserve, especially in the Plans area Many global companies have gon
Slide 23: Computershare North America
€omputershare Computershare North America Steven Rothbloom NA CEO and President Investor Presentation March 2006
Slide 24: Computershare North America
Computershare North America €omputershare US: Canada: Halifax, NS Montreal, QC Toronto, ON Winnipeg, MB Calgary, AB Vancouver, BC Canton, MA Shelton, CT Hauppauge, NY New York, NY Jersey City, NJ Edison, NJ Rockville, MD Atlanta, GA Cleveland, OH Chicago, IL Dalias, TX Golden, CO San Francisco, CA ~
Slide 25: Current Developments
Current Developments €omputershare lon n Qo o 3 2 a o Investor Services Plans Document Services Corporate Proxy Analytics Corporate Events Fixed Income / Corporate Trust World Records NIN TN TSN IER IENR PRINTS ee Se el Oe ee Fund Services
Slide 26: Regional highlights
Regional highlights €omputershare What's been going right? Just about everything! US Transfer Agency (TA) - from number five in the industry to number one Fund Services — from a minor player to number one in the industry in one year Corporate Proxy Solicitation — from not being in the business to nu
Slide 27: Regional highlights
Regional highlights €omputershare Focused on effective and efficient operations throughout Successfully transitioned Transcentive, Georgeson and Alamo acquisitions Approaching the 50% mark in integrating Equiserve Have since acquired key regional businesses - Pacific Corporate Trust Company, SunTrus
Slide 28: Regional challenges
Regional challenges €omputershare Continuing integration for improved bottom line, including rationalizing call centers and facilities Maintaining our record standing as the number-one quality provider Competing with the brokerage firms for Plans service business, without direct wealth management of
Slide 29: Regional priorities
Regional priorities €omputershare Continuing our success with recent client wins and acquisitions — integrate/convert/condense Continue to acquire Transfer Agent, Plans and Fixed Income businesses where it makes sense Take to market Transcentive Web Platform software Expand our Fixed Income capabili
Slide 30: Equiserve Update
€omputershare Computershare Equiserve Update Penny Maclagan Investor Presentation March 2006
Slide 31: Computershare
Computershare
Slide 32: P&L business line Integration - completed
P&L business line Integration - completed €omputershare * Computershare Investor Services (CIS) responsible for all TA — Charlie Rossi and Mike Deleray * Computershare Plan Managers (CPM)- all things employee — Barbara Hall * Computershare Document Services (CDS) responsible for print & mail - Berni
Slide 33: Understand OUR Business
Understand OUR Business €omputershare + Focus on client profitability by * Allocation of all costs = Build a robust transfer pricing model for all transactions = Realistic allocation of IT costs = Total transparency for P&L owners * Copied Australia and added some =" BSG - business solutions group,
Slide 34: DST provided services moved In-house
DST provided services moved In-house €omputershare « Call Centre work for AT&T, Comcast, Citi Group moved into Canton * Small client Fairway processing moved into Canton * Reconciliation moved to Montreal + Mailroom & scanning moved from BFDS to Canton « eMail, HR and finance services & systems
Slide 35: Ongoing Initiatives
Ongoing Initiatives Computershare * Combine Chicago offices * Office rationalisation plan in place, to be completed end of 2006 * Rationalisation of Ops functions, net 90 reduction in staff * Completing Proxy season on Scrip, cash savings as a result * Restack of Canton, include 200 Fund Services ca
Slide 36: Migration Status
Migration Status €omputershare + 535 clients converted covering 2,294 issues (securities) + 10.6 millions accounts, 5.1 million live accounts + >26% of transactions now processed on CPU systems * >31% of calls answered on CPU systems
Slide 37: Client Migrations
Client Migrations 250 + # 75% 200 + 150 + 100 + €omputershare + 50 GES # Clients —o % Oct- Nov- Dec- Jan- Feb- Mar- Apr- May- Jun- Jul- Aug-Sep- Oct Nov- Dec- Jan- 05 05 05 06 O06 06 06 06 06 06 06 06 O06 06 06 07
Slide 38: IT Staff Numbers
IT Staff Numbers €omputershare Jun 05 Jan 06 Dec 06 Feb 07 CPU IT staff 442 385 335 259 including Equiserve DST IT Staff 228 77 25 0
Slide 39: Welcome to Computershare Canton
Welcome to Computershare Canton €omputershare
Slide 40: Georgeson/Pepper
€omputershare Computershare Georgeson/Pepper Dr. Oliver Niedermaier CEO, Georgeson Investor Presentation March 2006
Slide 41: Georgeson - Global Presence for increasing cross-border activities
Georgeson - Global Presence for increasing €omputershare cross-border activities/shareholder activism «4 -Recent Examples: .. * KT&G/Carl Icahn + Arcelor/Mittal Old Mutual/Skandia Allied Domeq/Pernod ; . Barrick Gold/Placer Dome
Slide 42: Georgeson/Pepper — Go to Market
Georgeson/Pepper — Go to Market €omputershare Georgeson
Slide 43: “New Pepper” — Focusing on CRM
“New Pepper” — Focusing on CRM, shareholder and employee-focused former Pepper Computershare solutions now integrated in CIS and CPM CE
Slide 44: “New Pepper”
“New Pepper” Computershare
Slide 45: Georgeson/Pepper - Reporting Structure/Key people
Georgeson/Pepper - Reporting Structure/Key @omputershare people 7 Le C. Lg
Slide 46: Georgeson Proxy
Georgeson Proxy Computershare
Slide 47: Georgeson Analytics
Georgeson Analytics €omputershare
Slide 48: IR Value Chain — an example
IR Value Chain — an example €omputershare => => => Example: “Arcelor Defense“ Identifying Multi channel Targeted institutional —C-Suite advisory beneficial holders; communication and retail campaign Vote predictions
Slide 49: Challenges in the Past Year
Challenges in the Past Year €omputershare + Volatility of transactional part of proxy revenues + Margin pressure in Analytics due to limited scale in the market space compared to tier1 competitors Cultural differences with other CPU businesses (especially in the proxy space) Day-to-day challenges of
Slide 50: Highlights of the Past Months
Highlights of the Past 12 Months Computershare Increased cross-selling, especially between Proxy and Analytics Better integration of sales, account management and execution Analytics: Rollout of new IR-Track product at last and increased competitive position in all regions Proxy: Establishing a real
Slide 51: Priorities for the Coming Months
Priorities for the Coming 12 Months €omputershare Further integration of IR-offerings Increase profitability in all units Raise profile of Georgeson as part of wider Computershare group Increase cross and up sell
Slide 52: CDS
€omputershare Computershare CDS David Hynes CDS Investor Presentation March 2006
Slide 53: CDS Snapshot
CDS Snapshot Computershare * 12 Facilities in 5 countries « -~est. $AUD180M revenue 05/06 * 750 Staff + 9000 clients * 60,000,000 consumers « 70,000,000 investors AUSTRALIA UK USA CANADA GERMANY + Melbourne * Bristol * Chicago * Toronto « Munich x 2 * Sydney * New Jerseyx2 = « Calgary * Perth * New
Slide 54: Highlights — last months
Highlights — last 12 months Computershare * Strong growth in USA off the back of recent CPU acquisitions — becoming a powerhouse + Hired Bernie O’Connor to run US business — ex DST — Output + Opened “state of the art” facility in Melbourne — combined with Yarra Falls facility creates compelling outs
Slide 55: Challenges — last months
Challenges — last 12 months Computershare + UK business disconnected — loss of both external/internal business, poor processes/systems creating quality problems and inefficiency + Existing monopoly player making it hard to secure work in the recently opened up Canadian proxy market + Pricing pressur
Slide 56: Overview of German Document Services market
Overview of German Document Services €omputershare market... + Estimate only 15%-20% currently outsourced * Still large in-house print shops in financial services industry + A few big players in the market: Arvato (Bertelsmann), Post, Telekom + No smaller “pure players“ in the market + Qutsourcing m
Slide 57: Germany — The way in and the way ahead of us
Germany — The way in and the way ahead of y y y €omputershare us... Where are we at and where do we need to go? Depth of business a Outsourced Document services outsourcing solution Current Solution (i.e., CRM, Banking, AGM) focus CDS GER Value added services | (e.g., eDelivery) Strategic direction
Slide 58: Overview of US Market
Overview of US Market €omputershare * Favorable outsourcing trends continue in US Market (Estimate 40%-45% outsourced). Target Markets (Banking/Insurance/Energy) more favorable wi < 40% outsourced + Large target market as in-house print shops become increasingly comfortable with outsourcing * 100’s
Slide 59: Computershare Investor Briefing March 2006
€omputershare Computershare Investor Briefing 31 March 2006