Capgemini Se · EURONEXT:CAP
Capgemini — Investor Presentation (January 2024)
17 slides from Capgemini's investor presentation, January 2024
Slide 1: Retail Banking Top Trends 2024
RESEARCH INSTITUTE RETAIL BANKING TOP TRENDS 2024 January 2024 ELIAS GHANEM VIVEK SINGH Global Head of Head of Banking & Capital Markets Capgemini Research Institute Capgemini Research Institute Capgemini Financial Services for Financial Services
Slide 2: Capgemini Research Institute for Financial Services reports and trend books
CAPGEMINI RESEARCH INSTITUTE FOR FINANCIAL SERVICES DELIVERS A BROAD RANGE OF SECTOR-SPECIFIC WORLD REPORTS AND TREND BOOKS World Reports Trends Books Voice of FS Executives + 1,500 Voice of Consumer + 20,000 Capgemini Top 10 Trends in 2024 | Retail Banking Public © Capgemini 2024. All rights reserv
Slide 3: Top 10 Trends in Banking by Sub-Domains
Top Trends in Banking for 2024 by Capgemini TOP 10 TRENDS IN BANKING BY SUB-DOMAINS Customer First Enterprise Management Intelligent Industry WEALTH MANAGEMENT RETAIL BANKING PAYMENTS Increasingly influential affluent segment can boost the Banks compete for customer deposits as they navigate Real-ti
Slide 4: Retail Banking Top Trends 2024 – Priority Matrix
Top Trends in Retail Banking for 2024 by Capgemini RETAIL BANKING TOP TRENDS 2024 – PRIORITY MATRIX Customer First Enterprise Management Intelligent Industry 1 Banks compete for customer deposits as they navigate through business turbulence SIGNIFICANT 2 New-age players are switching gears from hype
Slide 5: From 2023 to 2024, what has changed and what has not?
Top Trends in Retail Banking for 2024 by Capgemini FROM 2023 TO 2024, WHAT HAS CHANGED AND WHAT HAS NOT? TRENDS 2024 TRENDS 2023 1 Banks compete for customer deposits as they navigate through business turbulence 1 Smart branches feature experiential banking and convenience to spark customer connecti
Slide 6: Cost control necessary to hedge against economic volatility
Top Trends in Retail Banking for 2024 by Capgemini COST CONTROL NECESSARY TO HEDGE AGAINST ECONOMIC VOLATILITY Customer First Enterprise Management Intelligent Industry Banks are prioritizing cost control and lean budgets as they face uncertain macroeconomic conditions and a global slowdown 9 5 1 6
Slide 7: Banks compete for customer deposits as they navigate business turbulence
Top Trends in Retail Banking for 2024 by Capgemini BANKS COMPETE FOR CUSTOMER DEPOSITS AS THEY NAVIGATE THROUGH BUSINESS TURBULENCE Customer First Enterprise Management Intelligent Industry Increasing retail deposits is crucial for resilience in the banking sector 9 5 1 6 Five successive Deposit out
Slide 8: Next wave of cloud innovation: edge, sovereign cloud, marketplaces
Top Trends in Retail Banking for 2024 by Capgemini THE NEXT WAVE OF INNOVATION IN CLOUD LIES IN EDGE COMPUTING, SOVEREIGN CLOUD AND MARKETPLACES Customer First Enterprise Management Intelligent Industry Three frontiers of innovation for the cloud 9 5 1 6 2 3 8 7 Edge computing, by Sovereign cloud Cl
Slide 9: Banks explore generative AI to elevate productivity
Top Trends in Retail Banking for 2024 by Capgemini BANKS EXPLORE GENERATIVE AI TO ELEVATE PRODUCTIVITY Customer First Enterprise Management Intelligent Industry Banks are embracing generative AI and conducting pilots to explore the potential impact across multiple business functions 9 5 1 6 1. Gener
Slide 10: Digital operational resilience is a top priority as cybersecurity threats increase
Top Trends in Retail Banking for 2024 by Capgemini DIGITAL OPERATIONAL RESILIENCE IS A TOP PRIORITY AS CYBERSECURITY THREATS INCREASE Customer First Enterprise Management Intelligent Industry Five pillars of digital operational resilience 9 5 1 6 2 3 8 7 ICT risk ICT-related incident management repo
Slide 11: Data is evolving from proprietary asset to shared, open resource
Top Trends in Retail Banking for 2024 by Capgemini DATA IS EVOLVING FROM A PROPRIETARY ASSET TO A SHARED, OPEN RESOURCE Customer First Enterprise Management Intelligent Industry Banks are shifting from guarding proprietary data to embracing open banking for a competitive edge 9 5 1 6 2 3 8 7 Proprie
Slide 12: Banks pamper affluent customers with personalized products and services
Top Trends in Retail Banking for 2024 by Capgemini BANKS PAMPER AFFLUENT CUSTOMERS WITH PERSONALIZED PRODUCTS AND SERVICES Customer First Enterprise Management Intelligent Industry Banks establish early relationships with affluent customers through exclusive benefits and experiences 9 5 1 6 Market s
Slide 13: New-age players are switching gears from hyper-growth to profits
Top Trends in Retail Banking for 2024 by Capgemini NEW-AGE PLAYERS ARE SWITCHING GEARS FROM HYPER-GROWTH TO PROFITS Customer First Enterprise Management Intelligent Industry Neobanks and challengers are working to meet revenue challenges through deeper customer engagement, product diversity, and new
Slide 14: Banks expand ESG data use beyond compliance
Top Trends in Retail Banking for 2024 by Capgemini BANKS EXPAND ESG DATA USE BEYOND COMPLIANCE TO STRATEGIC DECISION-MAKING Customer First Enterprise Management Intelligent Industry Strategic areas where banks can leverage ESG data 9 5 1 6 2 3 8 7 Risk management New product development Banks can ut
Slide 15: Decentralized finance continues to evolve; banks need to be ready
Top Trends in Retail Banking for 2024 by Capgemini DECENTRALIZED FINANCE CONTINUES TO EVOLVE; BANKS NEED TO BE READY FOR SOON-TO-COME REGULATORY FRAMEWORKS Customer First Enterprise Management Intelligent Industry Six key drivers for DeFi growth 9 5 1 6 Lower Energy 2 3 8 7 Interconnecting of Bridgi
Slide 16: Reach out to the Capgemini Research Institute for Financial Services
REACH OUT TO THE CAPGEMINI RESEARCH INSTITUTE FOR FINANCIAL SERVICES CONTACT US Capgemini Research Institute for Financial Services Trusted partner of in-depth industry insights and trendspotting The Capgemini Research Institute for Financial Services is the in-house think tank that helps banks, pay
Slide 17: Capgemini Research Institute – Financial Services World Report Series
Capgemini Research Institute – Financial Services World Report Series Flagship publications offering in-depth analysis, trendspotting, and industry insight The Capgemini Research Institute for Financial Services is an in-house think tank focused on digital, innovation, and technology issues impactin