Doxee S.p.a. · MIL:DOX
Doxee — Midcap Investor Meeting 2023
22 slides from Doxee's conference presentation, Nov 30, 2023
Slide 1: Midcap - Investor meeting
Midcap - Investor meeting Modena, 30 November 2023
Slide 2: Today's Speakers
Today’s Speakers SERGIO MURATORI CASALI FRANCESCO COMPIANI Co-Founder Head of Marketing Co-Chief Executive Officer and Investor Relator 30/11/2023 Midcap – Investor meeting
Slide 3: CXM Market overview
1. CXM Market overview CXM CCM Tool that allows to manage all the interactions that a company conducts with its customers with the explicit aim of improving the perception that customers have of Tool to create, manage, distribute, that activity. It is an evolution of the archive and retrieve incomin
Slide 4: CXM Market overview
1. CXM Market overview 1 Companies must understand the real needs of their customer to provide them meaningful and relevant communication to increase loyalty and revenues. Need for greater control and greater efficiency in managing customer communications by reducing as much 2 as possible the number
Slide 5: Doxee approach in the CXM
2. Doxee approach in the CXM Doxee Platform™ document experience (dx): Data Digital production, distribution, processing and digital archiving of documents paperless experience (px): electronic invoicing, long-term digital preservation, and electronic ordering Company Consumers Data interactive expe
Slide 6: From CCM to an integrated digital customer experience
2. Doxee approach in the CXM From CCM to an integrated digital customer experience (CXM) CCM traditional process Customer ✓ Data input ✓ Formatting ✓ Document PDF production ✓ Multichannel delivery: print and mail, PDF via e- mail Advantages ✓ PDF + digital experience Doxee Digital (web + video) Cos
Slide 7: From CCM to an integrated digital customer experience
2. Doxee approach in the CXM From CCM to an integrated digital customer experience (CXM) + saving + process + knowledge - Costs - Lock-in + Learning by Print and mail cost reduction Less lock-in with printer and legacy technology doing process Continuous fine tuning of the communications, based on r
Slide 8: Hyperion CO2 emission calculating tool
2. Doxee approach in the CXM Hyperion, tool as integral part of Doxee Platform® to certify the reduction of CO2 emission Hyperion CO2 emission calculat ing t ool Doxee Hy perion is named af t er a coast redwood (Sequoia sempervirens) in Calif ornia t hat is t he world's t allest known living t ree.
Slide 9: Value simulation for Hera over 3 years
2. Doxee approach in the CXM Value simulation for Hera over 3 years - Customer invoicing process C02 EMISSION REDUCTION ECONOMIC SAVINGS T CERTIFIED WITH DOXEE PLATFORM® o t C a Following Years Total CO2 emitted by the Customer [t] Annual CO2 variation Paper consumed by the client [t] o Paper Saved
Slide 10: Transform the Customer Journey with CXM
Transform the Customer Journey with CXM CROSS-SELLING & UP-SELLING FIRST BILLING +1,5% | +3,5% Sales conversion COMPLETE CUSTOMER -10% - 20% Call deflection CC ONBOARDING +10% | +25% registration DUNNING IN YOUR in the customer area SOFT COLLECTION +12% | +17% Payment with digital gateway NEW EXISTI
Slide 11: Personalized customer communication examples
NAME MARTA CITY Milan NAME JONAS TYPE OF CONTRACT Electricity CITY Hamburg CUSTOMER Green energy TYPE OF CONTRACT Electricity CONTRACT STATUS New and active CUSTOMER Under 30 TYPE distribution CONTRACT STATUS Old and active CTA Discover society green policy TYPE 2022 consumption review CTA Add Gas u
Slide 12: Personalized engagement elements
Personalized Engage Personalized Personalized Contract Upsell greetings by name products asset amount status Thank you for signing your GREEN ELECTICITY Read the NEW AND CONTRACT article ACTIVE And welcome to our service Discover the Advantages of being UNDER 30 OLD AND UNDER OFFER ACTIVE 30 YOUR RE
Slide 13: Boost your CX with Doxee Pvideo
3. Boost your CX with Doxee Pvideo® We only send it to you IT is a video We want to talk to you 30/11/2023 Midcap – Investor meeting 13
Slide 14: Plenitude digital transformation with Doxee Platform
Plenitude digital transformation with Doxee Platform® Bill PDF Collection of digital bill consents Digital Billing experience Doxee Booster Data Doxee Platform® And automated communication workflows Personalized video for new customer onboarding 30/11/2023 Midcap – Investor meeting 14
Slide 15: Strategy and Outlook
STRATEGY AND OUTLOOK 30/11/2023 Midcap – Investor meeting
Slide 16: Strategic growth key points
Strategic growth key points Doxee a leading player in the digitization process CONSOLIDATION OF POSITION IN EXISTING MARKETS • as a paperless player in the Regulatory Technology market through SERCQ (>0,5M deal closed in H2 2023) DOXEE IS EVOLVING INTO A LEADING • Cross-sell ix products offerings in
Slide 17: Growth Strategy action plan: Sustainable Revenues
Growth Strategy action plan Initiatives to bring back profitability in 2024 • Despite longer sales cycles (>6/9 months) a substantial pipeline has been built up without lost opportunities • Framework agreement renewal with Postel focused on Central Public Sector and Health Sector • Upsell & cross-se
Slide 18: Growth Strategy action plan: Become One Company
Growth Strategy action plan Initiatives to bring back profitability in 2024 • Higher-performance technology stack thanks to the unified platform and completion of Infinica’cloud transition • Improved ability to respond to market demands in a timely and comprehensive manner, enabling customers to ben
Slide 19: Growth Strategy action plan: Cost Actions
Growth Strategy action plan Initiatives to bring back profitability in 2024 • Gross margin improvement due to the efficiency for the adoption of new DP3 • In 2024 expected reduction of R&D investments and benefit of innovation funds COST ACTIONS Reduction costs for • Planned reduction in external co
Slide 20: Key Takeaways
Key Takeaways 1 A new Organization for One Company 2 Cost Optimization and efficiency 3 Sales Traction for business growth in DACH 4 Upselling speed up on customer base in Italy 30/11/2023 Midcap – Investor meeting
Slide 21: Disclaimer
Disclaimer This document has been prepared by DOXEE S.p.A. (the “Company”) solely for information purposes. It contains summary information only and is therefore preliminary in nature. It has also been prepared without any intention of being exhaustive. THIS PRESENTATION AND THE ASSOCIATED VERBAL DI
Slide 22: Thank You
THANK YOU investor.relations@doxee.com Doxee Spa Viale Virgilio 48/B The content of this presentation is confidential. It is forbidden to copy, forward, or in any 41123 Modena - Italy way reveal the contents of this presentation to anyone. doxee.com