Slide 1: Intimation of Analyst/Institutional Investor Call cover letter
2nd November 2022 To: National Stock Exchange of BSE Limited (Scrip Code: India Limited (Scrip Code: FSL) 532809) Exchange Plaza, Phiroze Jeejeebhoy Towers, Plot no. C/1, G Block, Dalal Street, Bandra-Kurla Complex Mumbai - 400 001 Bandra (East), Mumbai - 400 051 Dear Madam/ Sir, Sub: Intimation of
Slide 2: Q2 FY2023 Earnings Update
Q2 FY2023 Earnings Update 1 © FIRSTSOURCE 2020 | CONFIDENTIAL I 2 November 2022
Slide 3: Disclaimer
Q2FY2023 EARNINGS UPDATE Disclaimer Certain statements in this presentation concerning our future growth prospects are forward- looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. T
Slide 4: Summary of Performance for the Quarter ended September 30, 2022
Summary of Performance for the Quarter ended September 30, 2022 Q2FY2023 EARNINGS UPDATE REVENUES OPERATING MARGIN ₹ 14,882 Million ₹ 1,254 Million (US$ 187 Million) (Margin 8.4%) YoY growth of 4.2% YoY degrowth of 30.0% Constant Currency growth of 1.8% PROFIT AFTER TAX EARNINGS PER SHARE (Diluted)
Slide 5: Summary of Performance for the Half year ended September 30, 2022
Summary of Performance for the Half year ended September 30, 2022 Q2FY2023 EARNINGS UPDATE REVENUES OPERATING MARGIN ₹ 29,606 Million ₹ 2,425 Million (US$ 378 Million) (Margin 8.2%) YoY growth of 1.6% YoY degrowth of 32.5% Constant Currency degrowth of 0.5% PROFIT AFTER TAX EARNINGS PER SHARE (Dilut
Slide 6: Revenue Split by Verticals and Service Lines
Q2FY2023 EARNINGS UPDATE REVENUE SPLIT BY VERTICALS REVENUE SPLIT BY SERVICE LINES Q2 FY23 Q2FY23 43.4% 34.5% 20.2% 1.9% Q2FY23 Q2 FY23 47.7% 30.9% 21.4% Q1 FY23 46.3% 32.1% 20.2% 1.4% Q1 FY23 46.6% 32.7% 20.7% Q4 FY22 49.0% 30.3% 19.0% 1.7% Q4 FY22 44.4% 36.5% 19.1% Q3 FY22 48.3% 30.3% 19.6% 1.8% Q
Slide 7: Top 5 Clients
Q2FY2023 EARNINGS UPDATE Client Concentration 5 of Top 15 2 of Top 6 5 of Top 15 Mortgage servicers in Retail banks in the UK Mortgage Lenders in Top Client Q2 Q2FY23 FY23 14.9% the US the US 20.8 years Total Tenure Q1 FY23 15.2% 1,000+ 7 of Top 10 1 of Top 3 Hospitals in the US Health insurance/ ma
Slide 8: Annexure
Q2FY2023 EARNINGS UPDATE Annexure 7 © FIRSTSOURCE 2021 | 2 November 2022
Slide 9: Financial Performance (Quarterly)
Financial Performance (Quarterly) Q2FY2023 EARNINGS UPDATE In ₹ million Q2 FY 2021 Q3 FY 2021 Q4 FY 2021 Q1 FY 2022 Q2 FY 2022 Q3 FY 2022 Q4 FY 2022 Q1 FY 2023 Q2 FY 2023 Income from services 11,783 13,510 14,496 14,780 14,182 14,456 15,239 14,524 14,735 Other operating Income 94 142 132 68 104 182
Slide 10: Financial Performance (Yearly)
Financial Performance (Yearly) Q2FY2023 EARNINGS UPDATE In ₹ million FY 2017 FY 2018 FY 2019 FY 2020 FY2021 FY2022 H1 FY2023 Income from services 34,569 34,315 37,867 40,502 50,327 58,657 29,260 Other operating Income 987 1,038 396 484 453 554 346 Revenue from operations 35,556 35,352 38,263 40,986
Slide 11: Balance Sheet and Cash Flow Statement
Balance Sheet and Cash Flow Statement Q2FY2023 EARNINGS UPDATE Quarter ended Six Months ended In ₹ million As at 30-Sept-22 As at 31-Mar-22 In ₹ million 30-Sept-22 30-Sep-22 Equity And Liabilities Cash Flow from Operating Activities Operating Margin 1,254 2,425 Share Capital 6,970 6,970 Adjustment:
Slide 12: Key Performance Indicators
Key Performance Indicators Q2FY2023 EARNINGS UPDATE Return on Equity Return on Capital Employed 17.6% 17.6% 17.7% 13.9% 13.9% 14.7% 14.1% 14.3% 12.9% 13.0% 12.3% 12.3% FY18 FY19 FY20 FY21 FY22 Q2FY23 (TTM) FY18 FY19 FY20 FY21 FY22 Q2FY23 (TTM) Note: FY21 ROE will be 16.1% excluding for exceptional i
Slide 13: Operating Metrics
Operating Metrics Q2FY2023 EARNINGS UPDATE Particulars Q2 FY2021 Q3 FY2021 Q4 FY 2021 Q1 FY 2022 Q2 FY 2022 Q3 FY 2022 Q4 FY 2022 Q1 FY2023 Q2 FY2023 Banking & Financial Services 51.9% 52.0% 52.2% 51.7% 48.9% 48.3% 49.0% 46.3% 43.4% Healthcare 27.1% 25.3% 24.8% 26.7% 29.6% 30.3% 30.3% 32.1% 34.5% Re
Slide 14: Forex Hedges
Forex Hedges Q2FY2023 EARNINGS UPDATE Outstanding FX hedges at $90.0 million for USD and £38.7 million for GBP GBP-INR USD INR Period Hedged Average Rate Hedged Average Rate 0-12 Months £30.7 ₹ 104.7 /£ $ 75.0 ₹ 81.7 /$ 12-24 Months £8.0 ₹ 94.2 /£ $ 15.0 ₹ 81.8 /$ 13 © FIRSTSOURCE 2021 | 2 November
Slide 15: Prior Period Reports
Prior Period Reports Q2FY2023 EARNINGS UPDATE (Hyperlinks) ANNUAL REPORT PUBLISHED RESULTS INVESTOR PRESENTATIONS PRESS RELEASE FY2023 Q1 Q2 FY2023 Q1 Q2 FY2023 Q1 Q2 FY2022 FY2022 Q1 Q2 Q3 Q4 FY2022 Q1 Q2 Q3 Q4 FY2022 Q1 Q2 Q3 Q4 FY2021 FY2021 Q1 Q2 Q3 Q4 FY2021 Q1 Q2 Q3 Q4 FY2021 Q1 Q2 Q3 Q4 FY202
Slide 16: About Us
Q2FY2023 EARNINGS UPDATE US UK PHILIPPINES About Us 4,165 17 5,573 11 649 3 13,431 14 114 1 INDIA MEXICO Established in 2001 Domain driven BPM services company Leveraging a ‘Digital First, Digital Now’ approach to solve key customer problems Revenues of ₹ 59.0 Billion (approximately $795 Million) in
Slide 17: Leading positions and service offerings by vertical
Q2FY2023 EARNINGS UPDATE Leader in US non-bank Top 3 in the chosen Revenue Cycle Leading CX service providers in the Top 5 Consumer debt lender market Management segments in US UK across Media and BFS segments collections agency in the US Healthcare Customer Service Mortgage Operations Voice | Chat
Slide 18: Part of RP-Sanjiv Goenka Group
Q2FY2023 EARNINGS UPDATE Part of RP-Sanjiv Goenka Group Power Carbon Black Consumer & Retail Media & Entertainment Education & Infrastructure IT-Enabled Services Combined Revenues of $4.14 Billion Sports in FY2022 17 © FIRSTSOURCE 2021 | 2 November 2022
Slide 19: Select Recognition
Q2FY2023 EARNINGS UPDATE Select Recognition A Leader in the ISG Provider Leader in NelsonHall's NEAT Mortgage Professional Lens™ Contact Center – Mortgage and Loan Services America’s Top Mortgage Customer Experience 2022 report for the Overall Employer 2022 Market Segment. Industry Associations 18 ©
Slide 20: Corporate Management
Q2FY2023 EARNINGS UPDATE Corporate Management Senior Leadership Dinesh Jain Prashanth Nandella Randall Shafer Venkatgiri Vandali Rajiv Malhotra Finance Operations Healthcare Healthcare & Europe Business Provider Lifesciences Vipul Khanna MD & Chief Executive Officer Arjun Mitra Sameer Ahluwalia Shuc
Slide 21: Helping customers stay ahead of the curve
Q2FY2023 EARNINGS UPDATE Helping customers stay ahead of the curve through transformational technologies and capabilities Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a leading provider of transformational solutions and services spanning the customer lifecycle across Healthca