Just Dial Ltd. · NSE:JUSTDIAL
Just Dial — Q1 FY22 Earnings Presentation
68 slides from Just Dial's earnings presentation, Jul 16, 2021
Slide 1: Justdial - India's No. 1 local search engine
Justdiql' lndio's No. 1 locol seorch engine July 16,2021 To BSE Limited National Stock Exchange Metropolitan Stock Exchange Department of Corporate Services of lndia Limited of lndia Limited Listing Department Listing Department 4th Floor, Vibgyor Towers, P J Towers, Exchange Plaza, Plot No. C 62, D
Slide 2: Corporate Presentation July 2021
CORPORATE PRESENTATION July 2021
Slide 3: Disclaimer
DISCLAIMER This Presentation has been prepared by Just Dial Limited (“Just Dial”) for investors, shareholders, analysts and other relevant stakeholders, solely for informational purposes. The information set out in this Presentation, including business overview, traffic related numbers, products rel
Slide 4: Reliance Retail Ventures to take controlling stake in Just Dial
R e l i a n c e R e t a i l Ve n t u r e s L t d ( R R V L ) t o t a ke c o n t r o l l i n g s t a ke i n Just Dial (JD) for total consideration of Rs 3,497 Crores ◼ Reliance Retail Ventures, Just Dial, VSS Mani (Founder, MD & CEO) & Others have signed definitive agreements regarding: ◼ Preferentia
Slide 5: COVID-19 Impact & Response
C O V I D - 1 9 I M PA C T & R E S P O N S E ❑ During the second wave of COVID-19 witnessed across the country during Apr-Jun 2021, the Company moved to Work-from-Home (WFH) for employees and is operating offices in line with respective State Government’s directives. The Company has taken various me
Slide 6: Business Overview
ER BUSINESS OVERVIEW
Slide 7: Company Overview
C O M PA N Y O V E R V I E W Justdial’s services connect High user engagement, 120.0 sellers of products & services million ratings & reviews with potential buyers/ users 124.1 million quarterly Database of 30.6 million unique visitors in Q1-FY22 listings Scalable and profitable 437,865 active paid
Slide 8: Key Strengths
KEY STRENGTHS ❑ First Mover Advantage in Indian Local Search Market ❑ Strong Brand Recognition with 124.1 million unique quarterly visitors^ in Q1 FY22 (129.1 million in Q4 FY21) ❑ Comprehensive database of 30.6 million listings ❑ Attractive Value Proposition For Local SMEs ❑ Experience and Expertis
Slide 9: Nationwide Presence
N AT I O N W I D E PRESENCE Chandigarh Delhi NCR (Noida) Nationwide coverage, branches in Jaipur 11 cities across India Ahmedabad Kolkata Corporate Headquarters in Mumbai, Technology operations and R&D division in Bengaluru Mumbai Pune Hyderabad 3,086 employees in tele-sales, 3,849 feet-on-street sa
Slide 10: Platforms Traffic Share
P L AT F O R M S 84.1% MOBILE Mobile Site & Apps Traffic Share Q1 FY22 11.1% 124.1 million^ D E S K T O P/ P C www.justdial.com 4.8% VOICE 88888-88888 ^ Unique visitors are aggregated across various mediums – Voice, Desktop/ PC, Mobile; these may not necessarily be mutually exclusive
Slide 11: Mobile
MOBILE Android & iOS Apps Predictive Auto-Suggest Company, Category, Product Search Map View of Category Search Location Detection Voice Search App Notifications JD Pay JD Social Maps & directions Location-based search service Ratings & Reviews Friends’ Ratings Favorites Search Plus
Slide 12: Website
WEBSITE Predictive Auto-Suggest Company, Category, Product Search Location Detection Maps & directions Operating hours Business logos Pictures & videos Ratings & reviews Friends’ Ratings Favorites Search Plus Popular Category Searches
Slide 13: Voice
VOICE 88888-88888 Operator-assisted Hotline Number One number across India 24 Hours a day x 7 Days a week Multi-lingual support Zero-ring Pickup Personalized Greeting Multiple queries in one call Instant Email & SMS
Slide 14: Value Proposition for SMEs
VA LU E P R O P O SI T IO N FOR SMEs LISTING OWN WEBSITE PAYMENTS RATINGS REACH Every SME should Justdial can create SMEs can accept Ratings are key to JD Social, a social be listed on websites for SMEs digital payments users’ decision- media platform Justdial - India's instantly, which are from the
Slide 15: User Engagement
USER ENGAGEMENT 120.0 million Ratings & Reviews Mobile-verified, unbiased ratings Friends’ Ratings 10-Point Rating Scale Facebook & Twitter-shareable Photos Upload with Review Ratings shared on JD Social Robust Audit Mechanism
Slide 16: Traffic / Visitors
TRAFFIC / VISITORS Quarterly Unique Visitors (million) 180 161.3 156.1 157.0 160 138.9 140 130.6 132.6 129.1 124.1 120 100.0 100 80 60 40 20 0 1Q FY20 2Q FY20 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22
Slide 17: Traffic / Visitors split
TRAFFIC / VISITORS Quarterly Unique Visitors split (million) 180 160 140 120 100 125.1 129.8 127.9 80 111.2 105.5 108.3 106.3 104.3 60 81.0 40 20 22.3 23.3 21.6 21.1 19.0 17.9 16.5 13.8 15.6 0 8.7 8.1 7.6 6.6 3.4 6.1 6.4 6.3 6.0 1Q FY20 2Q FY20 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22
Slide 18: User Engagement: Ratings & Reviews
USER ENGAGEMENT Ratings & Reviews (million) 135 117.8 120.0 120 111.9 114.7 109.7 110.5 105.9 105 98.1 100.8 90 75 60 45 30 15 0 1Q FY20 2Q FY20 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22
Slide 19: Data Enrichment: Active Listings
D ATA E N R I C H M E N T Active Listings - period end (million) 35 30.0 30.2 30.4 30.6 29.4 29.6 30 28.6 27.6 26.5 25 20 15 10 5 0 1Q FY20 2Q FY20 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22
Slide 20: Data Enrichment: Listings with Geocodes
D ATA E N R I C H M E N T Listings with Geocodes (million) 20 18 17.0 17.2 17.3 17.5 16.5 16.8 15.9 16 15.2 14.5 14 12 10 8 6 4 2 0 1Q FY20 2Q FY20 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22
Slide 21: Data Enrichment: Images in Active Listings
D ATA E N R I C H M E N T Images in Active Listings (million) 120 106.4 103.6 99.6 100 96.6 84.2 85.1 78.4 80 73.4 66.8 60 40 20 0 1Q FY20 2Q FY20 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22
Slide 22: Mobile Apps: Cumulative JD App Downloads
MOBILE APPS Cumulative JD App Downloads (million) 35 30 28.7 29.1 27.6 28.1 26.6 27.1 25.4 26.1 24.5 25 20 15 10 5 0 1Q FY20 2Q FY20 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22
Slide 23: Product Overview
PRODUCT OVERVIEW
Slide 24: JD - Mobile
JD - MOBILE Justdial Q_ Restaurants near me @ Fr Doctors Travel > £ ~ Education Consultants Rent & Hire Interiors HomeServices —_Repairs Designers & Services @ Real Estate whe COVID-19 ff SHOPPING Become a reseller & get untapped opportunity to earn. Social Beauty as Wedding Requisites & Contractors
Slide 25: Voice Search
VOICE SEARCH < Justdial Q Mainland China Mainland China restaurant @ Sort by Y Filters Mainland China Restaurant 4.2 & & kk & 3815 Rating Malad West + 190 mts Verified © sr © 1000-2000 & Call Now Book a table Mainland China Restaurant 41 kk Akurli Road Kandivali East + Verified 30% Off + 1000-2000 &
Slide 26: Movies Online
MOVIES ONLINE (2021) Q @ Movies Online : Dp Haseen Dillruba 4G Y | Movies») Languages ~ Ratings Popular 5.2/10 +130 Min + Hindi + U/A + Crime + Mystery & Thriller * Romance >» Play Under investigation as a suspect in her husband's murder, a wife reveals details of their thorny marriage that seem to
Slide 27: JD Pay
J D PAY Seamless digital payment solution
Slide 28: Beyond Search
BEYOND SEARCH Price Comparison Hail a Cab Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Augmented Reality Pay via UPI … and many more.
Slide 29: Beyond Search
BEYOND SEARCH Price Comparison Hail a Cab Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Augmented Reality Pay via UPI … and many more.
Slide 30: Beyond Search
BEYOND SEARCH Price Comparison Hail a Cab Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Augmented Reality Pay via UPI … and many more.
Slide 31: Beyond Search
BEYOND SEARCH Price Comparison Hail a Cab Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Augmented Reality Pay via UPI … and many more.
Slide 32: Beyond Search
BEYOND SEARCH Price Comparison Hail a Cab Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Augmented Reality Pay via UPI … and many more.
Slide 33: Beyond Search
BEYOND SEARCH Price Comparison Hail a Cab Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Augmented Reality Pay via UPI … and many more.
Slide 34: Beyond Search
BEYOND SEARCH Price Comparison Hail a Cab Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Augmented Reality Pay via UPI … and many more.
Slide 35: Beyond Search
BEYOND SEARCH Price Comparison Hail a Cab Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Augmented Reality Pay via UPI … and many more.
Slide 36: Beyond Search
BEYOND SEARCH Price Comparison Hail a Cab Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Augmented Reality Pay via UPI … and many more.
Slide 37: Beyond Search
BEYOND SEARCH Price Comparison Hail a Cab Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Augmented Reality Pay via UPI … and many more.
Slide 38: New Initiatives
N E W I N I T I AT I V E S
Slide 39: JD Mart - Exclusive B2B Platform
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 40: JD Mart - Exclusive B2B Platform
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 41: JD Mart - Exclusive B2B Platform
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 42: JD Mart - Exclusive B2B Platform
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 43: JD Mart - Exclusive B2B Platform
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 44: JD Mart - Product Stack
JD MART — PRODUCT STACK an g a ) 2 8 a Marketplace Logistics Lending ¢ =£ Fh bee Ld 3 a Retailers Business Industrial Turnkey Project Buyers Managers ; Q@ KF KE ® 6 at ro rn] Search Discover RFQ By RFQ By Bulk Upload Product Name a To \ r oO 3 Auto Voice Barcode Image Complete Search Scan Search
Slide 45: JD Mart - Product Stack
JD MART — PRODUCT STACK Content Transact Protection & Certification Seller Tools ry) Product Images Catalogue RFQ Buy Online © Jd Pay Escrow verified Jd Pay Verified Catalogue Management (Mobile & Desktop) Videos Send Enquiry Trust Specification Trade Assurance Real Time Lead Management {= Descripti
Slide 46: JD Mart - Product Stack
JD MART — PRODUCT STACK Support Analytics Platform Availability 4) Real Time Dashboard fi Logistics Integration iOS iPhone App Paes alal Lead Management Payment Escrow = i”! Android App a4 Grab Lead Complaint Redressal @ Website Mobile Site
Slide 47: JD Xperts - One Stop Solution for On-Demand Services
JD XPERTS – ONE STOP SOLUTION FOR ON -DEMAND SERVICES
Slide 48: JD Xperts - One Stop Solution for On-Demand Services
JD XPERTS – ONE STOP SOLUTION FOR ON -DEMAND SERVICES
Slide 49: JD Omni - Cloud-Hosted Solution for Digitalizing Businesses
JD Omni – Cloud-Hosted Solution for Digitalizing Businesses
Slide 50: JD Omni - Cloud-Hosted Solution for Digitalizing Businesses
JD Omni – Cloud-Hosted Solution for Digitalizing Businesses
Slide 51: JD Omni - Product Stack
JD OMNI — PRODUCT STACK Services Sell Offline Sell Online Platforms “=== Online Store / ¢ Business Website ap Cloud Based ERP ie | Sell Online =] Receives Inquiries esa Book Appointment 6b PF OS Bf he Mobile Focused Pwerful Cart & Prefilled Address Discount/ Wishlist Reviews & Design Search Checkout
Slide 52: JD Omni - Product Stack
Product Cataloguing JD OMNI PRODUCT STACK Payments Fulfilment Communication al Bulk Upload Add Products CSV via Barcode Lr Jd Pay UPI Credit Debit Card GENIE Shipyaari Swiggy (Couries Aggregator) Genie Integration 16 Million Product Catalogue Library # Create Custom Product =e Wallets Net CoD Bankin
Slide 53: Financial Overview
Lord FINANCIAL OVERVIEW
Slide 54: Efficient & Profitable Business Model
E F F I C I E N T & P R O F I TA B L E B U S I N E S S M O D E L ▪ Paid Advertisers pay a fixed fee to run search- led advertising campaigns for their businesses on Justdial’s platforms ▪ Various premium & non-premium listing packages available which determine placements in search results ▪ Multiple
Slide 55: Revenue
REVENUE Operating Revenue (Rs million) 2,500 2,402 2,426 2,354 2,349 2,000 1,757 1,675 1,695 1,654 1,624 1,500 1,000 500 - 1Q FY20 2Q FY20 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22
Slide 56: Operating Margin
O P E R AT I N G M A R G I N Adjusted EBITDA (Rs million) & Margin % 900 40% 800 34.0% 32.6% 35% 30.3% 700 28.7% 29.0% 28.5% 28.4% 30% 600 23.6% 25% 500 20% 400 15% 300 10% 200 5% 100 689 703 712 800 463 546 482 415 0% - -104 -100 -5% -6.3% -200 -10% 1Q FY20 2Q FY20 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3
Slide 57: Cost Structure
COST STRUCTURE Expenses as % of Operating Revenue 140% 120% 2.2% 2.9% 0.9% 100% 3.8% 3.1% 2.6% 42.6% 3.4% 3.2% 3.1% 3.2% 2.7% 80% 3.1% 3.1% 1.0% 10.6% 1.0% 11.6% 13.4% 10.0% 3.9% 4.1% 17.5% 16.0% 14.9% 13.4% 5.4% 5.9% 60% 5.9% 1.9% 1.2% 1.8% 2.4% 40% 60.9% 57.4% 59.9% 63.0% 63.7% 53.9% 55.0% 54.8% 5
Slide 58: Other Income
OTHER INCOME Other Income (Rs million) 900 800 769 700 600 500 441 400 381 311 304 300 264 267 228 200 156 100 - 1Q FY20 2Q FY20 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22
Slide 59: Net Profit Margin
NET PROFIT MARGIN Net Profit (Rs million) & PAT Margin % 900 60% 51.3% 800 50% 700 600 40% 31.7% 32.4% 500 28.3% 29.5% 26.4% 30% 23.9% 400 19.1% 20% 300 200 10% 100 573 769 620 760 833 474 499 336 -2.1% 0% - -35 -100 -10% 1Q FY20 2Q FY20 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 Note:
Slide 60: Paid Campaigns
PA I D C A M PA I G N S Active Paid Campaigns - period end 600,000 528,915 534,960 536,236 515,300 500,000 444,934 448,600 453,800 457,360 437,865 400,000 300,000 200,000 100,000 - 1Q FY20 2Q FY20 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22
Slide 61: Cash and Investments
CASH AND INVESTMENTS Cash & Investments - period end (Rs million) 18,000 16,432 15,913 15,721 16,000 15,357 15,096 15,330 14,680 13,967 14,274 14,000 12,000 10,000 8,000 6,000 4,000 2,000 - 1Q FY20 2Q FY20 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 Note: 2020 Buy-back for Rs2.2bn, along
Slide 62: Sales Force
SALES FORCE Sales Strength - Period End 10,000 8,000 4,411 4,168 3,866 3,924 3,324 3,752 3,531 6,000 3,232 2,686 1,526 1,515 1,503 1,480 4,000 1,363 1,308 1,298 1,292 1,163 2,000 4,291 4,307 4,202 3,972 3,413 3,138 3,429 3,464 3,086 - 1Q FY20 2Q FY20 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1
Slide 63: 1Q FY22 Performance Summary
JUST DIAL LTD - 1Q FY22 (Quarter ended June 30, 2021) PERFORMANCE SUMMARY Metric Unit 1Q FY22 1Q FY21 YoY change 4Q FY21 QoQ change Operating Revenue (₹ million) 1,654 1,624 1.8% 1,757 -5.8% Operating EBITDA (₹ million) -172 375 N.A. 345 N.A. Operating EBITDA Margin % -10.4% 23.1% N.A. 19.7% N.A. Ad
Slide 64: 1Q FY22 Performance Summary (Operating Metrics)
JUST DIAL LTD - 1Q FY22 (Quarter ended June 30, 2021) PERFORMANCE SUMMARY Metric Unit 1Q FY22 1Q FY21 YoY change 4Q FY21 QoQ change Unique Visitors (million) 124.1 100.0 24.1% 129.1 -3.9% - Mobile (million) 104.3 81.0 28.8% 106.3 -1.9% - Desktop/ PC (million) 13.8 15.6 -11.4% 16.5 -16.0% - Voice (mi
Slide 65: Board of Directors
BOARD OF DIRECTORS EXECUTIVE DIRECTORS Founder, Managing Director and Chief Executive Officer of Justdial with over 33 years of experience in the V S S Mani field of media and local search services. V Krishnan Whole-time Director with 28 years of experience, working with Justdial in strategic planni
Slide 66: Leadership Team
LEADERSHIP TEAM Name Designation Experience Functional Areas Overall growth strategy, planning, execution & V S S Mani Chief Executive Officer 33 Years management Finance, Strategy, Accounting, Treasury, Audit, Abhishek Bansal Chief Financial Officer 12 Years Legal, Compliance & Traffic Leads Produc
Slide 67: Shareholding Pattern
S H A R E H O L D I N G PAT T E R N 16.00% 35.32% INDIVIDUALS PRO MOT E R S 19.39% AS ON DOMESTIC JUN 30, 2021 INVES TO RS 29.29% FOREIGN INVES TO RS
Slide 68: End of Presentation
E N D O F P R E S E N TAT I O N