Slide 1: Ignacio Baeza, Vice Chairman of MAPFRE
IGNACIO BAEZA VICE CHAIRMAN OF MAPFRE
Slide 2: COVID Loss Ratio
2 COVID LOSS RATIO €899M Reduced to a quarter of last year’s figure 460 Total COVID impact 323 BUSINESS LINES 2021 2022 LIFE PROTECTION 279 50 116 HEALTH 89 20 OTHER LINES 93 46 TOTAL ACCUMULATED 460 116 2020 2021 2022 Million euros
Slide 3: Sustainability Plan 2022–2024
3 SUSTAINABILITY PLAN 2022–2024 NEW ENVIRONMENTAL 99.6% 23 OBJECTIVES COMMITMENTS COAL compliance in 2022 45 PROJECTS 2024: No investment in coal-fired plants or coal mines No coverage for companies generating 30% or more of revenues from coal No reinsurance cover OIL & NATURAL GAS No insurance cove
Slide 4: Fair Energy Transition
4 FAIR ENERGY TRANSITION NEW PARTNERSHIPS 5th most responsible company in Spain (ESG)
Slide 5: Committed and Diverse Company
5 COMMITTED AND DIVERSE COMPANY 81 42% nationalities and five Women hold 42% of job generations positions of responsibility 1.86% 3.5% 86% Closing the People with disabilities make promotion of gender pay gap up 3.5% of the workforce internal talent
Slide 6: Committed and Diverse Company
6 COMMITTED AND DIVERSE COMPANY 5,000 +4,500 professionals in the employees in the Leadership Plan Volunteering Program Contribution of people management to the SDGs: 96% 67% compliance in Health promotion, gender equality well-being and skills
Slide 7: Assessment of Positive Impact on the SDGs
7 ASSESSMENT OF POSITIVE IMPACT ON THE SDGS % of Excellence % of portfolio that generates positive externalities BONDS SHARES 97.68 95 99 81 79 83 73 70 66.67 66.67 64.67 60 51.94 2019 2020 2021 2022
Slide 8: Innovation
8 INNOVATION AUTOMATIC APPRAISAL USING 2.5 million A.I. CUSTOMERS BENEFITTING CESVIMAP: SECOND LIFE ALMA MUNDI: BENCHMARK INSURTECH FUND IN EUROPE
Slide 9: Customers
9 CUSTOMERS 31 million customers Personalized offers Flexibility and adaptation to new needs and trends Retention based on satisfaction as an objective Big data and A.I. to improve their experience
Slide 10: Comprehensive revitalization project for the rural environment in Spain
10 Comprehensive revitalization project for the rural environment in Spain 20 + 10 +8 million million euros people
Slide 11: +100 activities, 400,000 beneficiaries
11 +100 activities 400,000 beneficiaries
Slide 12: €610M invested over 10 years
12 €610M + 6.8M 6,000 + 5,000 invested beneficiaries people volunteers over 10 years of our programs and with intellectual disabilities in 27 countries activities found employment
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Slide 14: Ignacio Baeza
15 15 Thank you very much IGNACIO BAEZA Vice Chairman of MAPFRE