Slide 1: Antonio Huertas, Chairman and CEO of MAPFRE
Antonio Huertas Chairman and CEO of MAPFRE #WeAreMAPFRE March 12, 2021
Slide 2: COVID-19: A year of living with the pandemic
COVID-19 A year of living with the pandemic #WeAreMAPFRE 2
Slide 3: Strategic Plan 2019-2021
STRATEGIC PLAN 2019-2021 #WeAreMAPFRE 3
Slide 4: Aspirational objectives – close of 2020: Profitable growth
ASPIRATIONAL OBJECTIVES – CLOSE OF 2020 Profitable GROWTH REVENUE € 25,419M -10.7% -2.2%* ROE 7.6 *At constant exchange rates % ** **Excluding goodwill writedown #WeAreMAPFRE 4
Slide 5: Digital business plan
ASPIRATIONAL OBJECTIVES – CLOSE OF 2020 Profitable GROWTH DIGITAL BUSINESS PLAN OUR CLIENTS ARE INCREASINGLY DIGITAL, JUST LIKE MAPFRE. € 1,126 M 4.8 CLIENTS MILLION DIGITAL BUSINESS SELF-DIRECTED CLIENTS PREMIUMS AROUND THE WORLD 7% OF TOTAL #WeAreMAPFRE 5
Slide 6: Growth in Life
ASPIRATIONAL OBJECTIVES – CLOSE OF 2020 Profitable GROWTH Growth in LIFE NEW OPERATING MODEL NEW TECHNOLOGY PLATFORM #WeAreMAPFRE 6
Slide 7: Client oriented: quality perceived by clients (NPS)
ASPIRATIONAL OBJECTIVES – CLOSE OF 2020 Client ORIENTED QUALITY PERCEIVED BY CLIENTS BEST NPS OF OPERATIONS ® IN 82% % of businesses that exceed the market average. WeAreMAPFRE 7
Slide 8: Client experience and distribution channels
ASPIRATIONAL OBJECTIVES – CLOSE OF 2020 Client ORIENTED CLIENT EXPERIENCE Distribution channels Hybrid digital and face-to-face model #WeAreMAPFRE 8
Slide 9: Automobile insurance
ASPIRATIONAL OBJECTIVES – CLOSE OF 2020 Client ORIENTED AUTOMOBILE INSURANCE ADAS PAY-PER-USE ON/OFF INSURANCE #WeAreMAPFRE 9
Slide 10: MAPFRE Open Innovation
MAPFRE Open Case Builder Project Factory Insur-space Acceleration and adoption innovation Startups radar Monitoring & Scouting Universities Research and entrepreneurship Mobility Lab R&D #innova Venture Capital Intrapreneurship Investment Strategic Innovation Disruptive Innovation CESVIMAP 700,000 C
Slide 11: Combined ratio
GOAL PROGRESS ASPIRATIONAL OBJECTIVES CLOSE OF 2020 COMBINED RATIO 94.8 % Excellence IN TECHNICAL AND OPERATIONAL MANAGEMENT #WeAreMAPFRE 11
Slide 12: Global operating efficiency model
GLOBAL OPERATING EFFICIENCY MODEL REMOTE WORKING CUSTOMER RATIOS SERVICE CENTER >90% 60 million calls WeAreMAPFRE 12
Slide 13: Advanced data analytics
ADVANCED DATA ANALYTICS Predictive models Very satisfactory progress in Spain and the USA. #WeAreMAPFRE 13
Slide 14: Technology
TECHNOLOGY New technology platforms Remote work facilitated for +30,000 employees #WeAreMAPFRE 14
Slide 15: Cyber security
CYBER SECURITY WE REPELLED WITH THE AUGUST CYBER ATTACK CYBER RESILIENCE PLAN WeAreMAPFRE 15
Slide 16: Culture and talent: gender equality
GOAL PROGRESS ASPIRATIONAL OBJECTIVES - CLOSE OF 2020 CULTURE AND TALENT 46.3% Gender EQUALITY CULTURE 84 and TALENT Index % 16
Slide 17: Culture and talent: workforce with disabilities
GOAL PROGRESS ASPIRATIONAL OBJECTIVES - CLOSE OF 2020 CULTURE AND TALENT 3.3 WORKFORCE WITH DISABILITIES % 1,025 EMPLOYEES #WeAreMAPFRE 17
Slide 18: Ageing project
GOAL PROGRESS ASPIRATIONAL OBJECTIVES - CLOSE OF 2020 AGEING PROJECT CULTURE AND Talent ##WeAreMAPFRE 18
Slide 19: Iberia
IBERIA Help for clients, mediators and providers 7 million clients in Spain Family program Business SMEs and self-employed Delegate and agent network STRATEGY #WeAreMAPFRE 19
Slide 20: Brazil
Profitable growth in local currency BRAZIL Excellent performance CHALLENGE: Improve technical result Focus on channels and products with better profitability Business STRATEGY #WeAreMAPFRE 20
Slide 21: LATAM North
LATAM MEXICO NORTH Growth, productivity and digitalization CENTRAL AMERICA Shared service centers DOMINICAN REPUBLIC Business Synergies in P&C and health STRATEGY #WeAreMAPFRE 21
Slide 22: LATAM South
Cost adjustment plan and technical improvements LATAM SOUTH Brokers and bancassurance Digital business Business STRATEGY WeAreMAPFRE 22
Slide 23: North America
NORTH AMERICA Massachusetts: excellent results New technology platform Focus on key states AAA Business PUERTO RICO: Return to profitability STRATEGY WeAreMAPFRE 23
Slide 24: Eurasia
Turkey EURASIA > Technical control of Automobiles and Health Germany > Auto manufacturers distribution agreements Italy > Cost reduction and efficiency improvement plan Malta Business STRATEGY > Technological transformation #WeAreMAPFRE 24
Slide 25: Ability to absorb extraordinary events; 2021 return to contributing
ABILITY TO ABSORB EXTRAORDINARY EVENTS 2021: RETURN TO CONTRIBUTING TO GROUP EARNINGS BUSINESS MODEL: MAPFRE CLIENT #WeAreMAPFRE 25
Slide 26: Restructuring process and prudent risk control
RESTRUCTURING PROCESS FOCUS ON STRATEGIC MAPFRE MARKETS OUTSTANDING 2020 IN SPAIN AND LATAM PRUDENT RISK CONTROL #WeAreMAPFRE 26
Slide 27: In summary…
In summary… EXCELLENT RESULTS IN ALL COUNTRIES DIVIDEND COMMITMENT HIGH LEVEL OF SOLVENCY AND LIQUIDITY ADEQUATE STRATEGIC PROGRESS #SomosMAPFRE 27
Slide 28: Commitments 2021
COMMITMENTS 2021 8.5% + 3% 95% ROE NET INSURANCE COMBINED OPERATING PREMIUMS RATIO RESULT
Slide 29: Results for the first months of 2021
RESULTS 2 FOR THE FIRST MONTHS 2021 €4.228M €99M +2,3 % * 94,6% +41,2% PREMIUMS COMBINED NET ATTRIBUTABLE RATIO RESULT *At constant exchange rates #WeAreMAPFRE 29
Slide 30: Path to moderate profitable growth
PATH TO MODERATE DIGITAL AND CULTURAL PROFITABLE GROWTH TRANSFORMATION #WeAreMAPFRE 30
Slide 31: The MAPFRE share
THE MAPFRE SHARE WE STRIVE EVERY DAY TO EARN AND RETAIN YOUR TRUST. #SomosMAPFRE 31
Slide 32: The heartbeat that drives us
THE HEARTBEAT THAT DRIVES US "There is no sustainable or profitable business in the medium- and long-term if we do not work every day to improve the environment and quality of life for the communities where we operate and live." #WeAreMAPFRE 32
Slide 33: Thank you
@ahuertasmejias www.linkedin.com/in/antoniohuertasmejias @ahuertasmejias THANK YOU Antonio Huertas #WeAreMAPFRE Chairman and CEO of MAPFRE