One Point One Solutions Ltd. · NSE:ONEPOINT
One Point One Solutions — Q4 FY2023 Earnings Presentation
43 slides from One Point One Solutions's earnings presentation, Jun 21, 2023
Slide 1: Regulation 30 filing cover letter to NSE
To, Date: 21st June 2023 The Manager National Stock Exchange of India Ltd Exchange Plaza, Plot No.C-1, G Block Bandra Kurla Complex, Bandra (East), Mumbai - 400 051 Security Code: ONEPOINT Sub: Investor Presentation on Q4 of 2022-23 Ref.: Regulation 30 (Disclosure of event or information) of Securit
Slide 2: The innovative I.T.E.S company - Investor Presentation June 2023
One Point One Solutions Ltd Business Process Partners “The innovative I.T.E.S company” Investor Presentation June - 2023 Refer to disclaimer
Slide 3: Agenda
AGENDA 1. About us 2. Our Core Offerings 3. Industry Opportunity Quarter Annual 4. Our Team 5. Highlights & Way 6. Financial Highlights Forward Investor Presentation 2
Slide 4: Our Vision, Our Mission
OUR VISION OUR MISSION To be the most dynamic and profitable To continually add value for clients partner for business management services, and shareholders by nurturing our revolutionising the future of BPM through talent pool. technology Our Revolution is Constant Evolution We are pushing our boun
Slide 5: About Us
About Us Investor Presentation 4
Slide 6: Key highlights
Key highlights 2,200seats Navi Mumbai - 1 location 1,300seats 200Mn Gurgaon - 1 location INDIA’S FASTEST transactions a year GROWING 450seats I.T.E.S In 12 Chennai - 1 location regional languages Company 1,300seats 5000+ Compliant Bengaluru - 3 locations with ISO 9001:2015 & Employees ISO/IES27000:2
Slide 7: Our Journey
Our Journey ON THE GROWTH PATH INCORPORATION AWARDS SEAT ADDITION Listed on NSE Emerge Platform 2008 2014-16 2017-18 1Point1 was originally Awarded the Best Partner Collections, Tata ▪ Navbharat SME Business incorporated as DSA Learning Teleservices. Excellence Awards 2017 Systems Private Limited at
Slide 8: Our Services
Our Services Investor Presentation 7
Slide 9: Evolving Trends & our Delivery Model
Evolving Trends & our Delivery Model Digital First Approach| Responsive to anticipatory Empathetic & Personalized Purpose over profit | CX Touchless CX CX CX reimagined for sustainability Immersive Experiences AR/ AI powered insightful & real Hybrid Working Models Multi-skilled CX Talent VR time con
Slide 10: Operations Life Cycle Management
Operations Life Cycle Management Our Practice What it means to our clients ? Ability to quickly ramp up Scalable model to support 1 1 based on business needs business growth On-boarding Scorecard based tracking to Dashboard view of SLA’s & KPI’s 6 2 2 ensure service levels & No surprise framework Pr
Slide 11: Capabilities – Customer Experience Management
Capabilities – Customer Experience Management Omni Channel Experience 5000+ 12 40+ 200+mn 55+ Associates Years of Experience Engagements Transactions Unique Processes Voice Social Media Email Web Chat IVR Domain Services BFSI Services Energy Resource Travel Transport Retail & Consumer Retail Commerc
Slide 12: Predictive Inbound & Proactive Outbound
Vision for Future ready Customer Experience Centre Omni-Channel Un-assisted Care Contextual Routing Immersive Specialist Experience Voice Phone Knowledge Unified Contact Routing NLP IVR CRM Inbound & Proactive Management Omni Channel Web Chat Customer Persons & Chat Bot Contact Predictive Self Serve
Slide 13: Our Pillars for Superlative Customer Experience
Our Pillars for Superlative Customer Experience Cloud Contact Centre Solutions CRM Capabilities Domain Expertise Automation & Transformation Analytics Investor Presentation 12
Slide 14: Customer experience to embrace new strategies
Customer experience to embrace new strategies Accelerated Digital Transformation New Work Models Empathetic & Personalized CX proposition • Consulting and design led • Anytime Anywhere wok • CX reimagined or • Business outcome aligned models sustainability ready to use digital • Hybrid model emergin
Slide 15: Approach to Enhance Customer Experience – Unassisted Care
Approach to Enhance Customer Experience Unassisted Care Inbound Potential Benefits : ~30-40% improvement in Cognitive Channels to *TCO Eliminate Simple queries Eliminate (NLP IVR, Chat BOT, Reduce Inbound Interactions 10-15% General Information, Requests, etc. Contact Elimination Email BOT) New Chan
Slide 16: Indicative Suite of Technological Interventions
Indicative Suite of Technological Interventions* Contact Secured Conversational Desktop 2-Way Social Media Centre as a Authentication AI Analytics Communication Analytics (Enhanced Capability (Speech enabled IVR) (Desktop Process (AI driven Customer service across channels) adherence to workflow Pla
Slide 17: Our Collaborative Approach for Program Success
Our Collaborative Approach for Program Success Domain Depth & Process Management End to end contact centre experience of 12+ years with 5K+ specialist servicing clients with robust quality management and workforce management to support the engagement Implementation Readiness 1Point1 delivery centre
Slide 18: Industries Served
Industries Served BANKING & TRAVEL & CONSUMER TELECOM INSURANCE DTH E-COMMERCE HEALTHCARE AIRLINE FINANCE HOSPITALITY DURABLES • New • Customer • Ticketing • Welcome • Customer • Order • Customer • Claim Status • Reservations Accounts Service Calling Service Booking Service • Hotel • Claims • INOP •
Slide 19: Key Clients – BPM Services
Key Clients – BPM Services New Age (E-commerce) Consumer Durables BFS International Government Partnered with Infosys Telecom & DTH Fintech Insurance Airlines Utility LEGEND INBOUND OUTBOUND SOCIAL MEDIA EMAIL BACK OFFICE MANPOWER Investor Presentation 18
Slide 20: Partnering with the Government
Partnering with the Government NATIONAL CARRER INDIAN DEEN DAYAL UPADHAYAYA NSDC- NATIONAL SKILLS SERVICE EMPLOYMENT GRAMEEN KAUSHALYA YOJNA DEVELOPMENT CORPORATION (NCS) It was set up by Ministry of Finance as EXCHANGE (DDU-GKY) A national ICT based portal to connect the Public Private Partnership
Slide 21: Industry Opportunity
Industry Opportunity Investor Presentation 20
Slide 22: Key highlights of BPM Industry
Key highlights of BPM Inustry LEADING INDIA’S ECONOMIC RECOVERY 1 51% • Relative share to India’s GDP • 51% relative share in services exports 445K HIGHEST EVER HIRING 2 • Technology industry workforce • 4,45,000 net new hires 3RD LARGEST TECH START-UP HUB IN THE WORLD 3 2500+ • Number of tech start
Slide 23: Overview of BPM Industry
Overview of BMP Industry India – home to skilled manpower • There is a presence of skilled manpower, as India 6.26% CAGR for 2021-26 for BPM is home to 4.14 Mn IT-BPM professionals. The business process management market was valued at • India is third largest Unicorn hub globally with a USD 3.38 bil
Slide 24: Market & Opportunities - India
Market & Opportunities - India Growing Demand Global Footprint Competitive Advantage Policy Support • In FY22, the Top 3 Indian IT • Indian IT firms have delivery • In FY21, India ranked third • In the Union Budget 2022-23, companies in India are expected centers across the world. worldwide with 608
Slide 25: Market & Opportunities – India vs Global
Market & Opportunities – India vs Global India is the world leader in the IT-BPM sector • Good IT/ITES infrastructure and service capabilities • Large talent pool Leader Philippines is a strong participant in the BPM sector, particularly in voice BPM • High adaptability to Western culture • Competit
Slide 26: Market & Opportunities - Sectoral
Market & Opportunities - Sectoral • Regulatory changes and norms such as Basel III, • Outsourcing of both transactional finance and B.F.S.I. 1 Solvency II, the SOX Act, and the US Patriot Act increase regulatory compliance cost. accounting (F&A) processes transactional financial functions. and non-
Slide 27: Our Team
Our Team Investor Presentation 26
Slide 28: Akshay Chhabra, Chairman & Managing Director
AKSHAY CHHABRA Chairman & Managing Director Akshay Chhabra is the founder and promoter of 1Point1 Solutions Ltd. As a young engineer, Akshay strode off the beaten path and let his entrepreneurial instincts take over. 1Point1He holds a degree of B.E. (Electronics Engineering) from the University of M
Slide 29: Key Management Team (1/3)
Key Management Team (1/3) AKASHANAND KARNIK SUNIL KUMAR JHA SAMIT CHAKRAVARTY K.S. SRIKUMAR Chief Operating Chief Financial Chief Information & Chief Sales & Officer Officer Technology Officer Strategy Officer Over a career spanning 15 years, Akash Formulating the financial plans of Samit Chakravart
Slide 30: Key Management Team (2/3)
Key Management Team (2/3) RAJIV DESAI ASHWINI KUMAR RAO GLOBAL DELIVERY HEAD - BFSI CHIEF HUMAN RESOURCES OFFICER 15+ years of experience in Customer A passionate people leader having over 24+ Experience Management across BFSI years of experience in Human Resources, CLCM and Domain. Effectively bala
Slide 31: Key Management Team (3/3)
Key Management Team (3/3) ABHIJEET DUTTA VIKAS TALIKOTI Vice President Vice President Operations Operations ABDUL AZEEM A VISHAL BUDHWANI Asstt. Vice President General Manager Operations Operations Investor Presentation 30
Slide 32: Quarter Financial Highlights
Quarter Financial Highlights Investor Presentation 31
Slide 33: Key Operational Highlights for the quarter
Key Operational Highlights for the quarter Q-o-Q Y-o-Y Performance Highlights • Successfully raised Rs. 12.15 crore from investors and Net Income Growth 1.9% 6.5% promoters of the company through preferential issue of shares at Rs. 16.47 per share for expanding its international business. EBITDA Gro
Slide 34: Quarter Financial Highlights (Standalone)
Quarter Financial Highlights (Standalone) Particulars (INR Lacs) Q4FY23 Q3FY23 Q4FY22 QoQ% FY23 FY22 YoY% Revenue from Operations 3,568.0 3,502.8 3,465.1 1.9 14,025.5 13,168.7 6.5 Other Income 303.3 50.6 197.9 499.8 394.4 696.3 -43.4 Net Income from Operations 3,871.2 3,553.4 3,663.0 8.9 14,419.9 13
Slide 35: Annual Financial Highlights
Annual Financial Highlights Investor Presentation 34
Slide 36: Annual Financial Highlights – Profit & Loss (Standalone)
Annual Financial Highlights – Profit & Loss (Standalone) Particulars (INR Lacs) FY18 FY19 FY20 FY21 FY22 FY23 Revenue from Operations 11,562.3 14,595.9 12,508.6 10,160.1 13,168.7 14,025.5 Other Income 15.2 26.3 35.7 725.3 696.3 394.4 Net Income from Operations 11,577.5 14,622.2 12,544.3 10,885.4 13,
Slide 37: Annual Financial Highlights – Balance Sheet (Standalone)
Annual Financial Highlights – Balance Sheet (Standalone) Particulars (INR Lacs) FY2019 FY2020 FY2021 FY2022 FY2023 Particulars (INR Lacs) FY2019 FY2020 FY2021 FY2022 FY2023 EQUITY AND LIABILITIES ASSETS EQUITY Non-current assets (i) Equity share capital 1,671.7 2,507.5 2,507.5 3,761.2 3,761.1 (i) Pr
Slide 38: Way Forward
Way Forward Investor Presentation 37
Slide 39: Key Growth Drivers
Key Growth Drivers 01 Domestic Capacity Utilisation FY22 FY23-24 The Company is aiming to reach 100% capacity utilisation of 64% 100% current 5500 seats in Domestic business by end FY23. 02 Target Global Clientele FY23/24 Initiation of international business by FY23/24 and target at least 10% Initia
Slide 40: International Strategy
International Strategy Geographies Targeted 01 02 03 Penetrate the Revenue of ~200 cr. Maintain Margins to USA Australia International Market with our In 3 years with over upwards of 30% for our International 1250+ billable seats offerings business in 3 years Target Audience Our Verticals Our Offeri
Slide 41: How will we enable our growth in the International Market?
How will we enable our growth in the International Market? 4 India Support Structure 3 Created Presales, Bid-Management, Onshore Office setup Transition, Training & 2 completed. Apply for Quality teams in place for Licenses proactive and reactive Partner with Lead Participate in symposiums pitches 1
Slide 42: Disclaimer
Disclaimer This presentation may contain certain forward-looking statements relating to One Point One Solutions Limited (hereinafter referred to as “One Point One” or “1Point1” or “Company”) and its future business, development and economic performance. These statements include descriptions regardin
Slide 43: Get In Touch With Us
Get In Touch With Us One Point One Solutions Ltd KAPTIFY® Consulting Pritesh Sonawane, Company Secretary & Compliance Officer Strategy & Investor Relations | Consulting Tel: +91-22-6687 3800 | Email: pritesh.sonawane@1point1.in Tel: +91-845 288 6099 | Email: contact@kaptify.in www.1point1.in www.kap
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