Slide 1: The Answers Platform: First Quarter Fiscal 2022 Financial Results
The Answers Platform First Quarter Fiscal 2022 Financial Results 1
Slide 2: Legal Disclosures
Legal Disclosures This presentation and the accompanying oral presentation contain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934, including, without limitation, statements regarding revenue and revenu
Slide 3: AI search is disrupting keyword search
AI search is disrupting keyword search 2021 AI Search Provides Direct Answers_ 1999 Keyword Search is Stuck Here_ 3
Slide 4: AI search engines have...
AI search engines have... Natural Language Multi-Algorithms Knowledge Graph 4
Slide 5: The value of AI search
The value of AI search Marketing Support Developer Ecommerce Workplace More Happier Faster, cheaper Increased Better conversions customers implementations Average Order productivity 1.4X increase in onsite AI search powers AI search is 9x faster to Leveraging machine Employees find conversions with
Slide 6: The Answers Platform
The Answers Platform Marketing Support Developer Ecommerce Workplace Solutions Answers Answers Answers Answers Answers Intelligent Natural Multi Knowledge Static Site Streaming Review Custom Publisher SDK Review Report Builder Language Algorithm Network Generator Architecture Monitoring Dashboards R
Slide 7: Yext Solutions for Customer Support
Yext Solutions for Customer Support Help Site Case Form Agent Desktop Search Deflection Search SEO for Help In-App Knowledge Center Support Base 7
Slide 8: Help Site Search
Help Site Search Empower customers to find instant answers to their support questions within FAQs, guides, tutorials, videos, ebooks, product manuals, etc. 85% of customer service interactions will start with self-service by 2022, up from 48% in 2019 ● Give customers direct answers instantly - no lo
Slide 9: Case Form Deflection
Case Form Deflection Decrease case creation by recommending related content based on the issue being raised - right within the case submission form 84% of people want to solve their own problem before reverting to raising support tickets EMAIL EMAILADDRESS ADDRESS Contact Support TYPE OF ISSUE How c
Slide 10: Agent Desktop Search
Agent Desktop Search Empower agents to find instant answers in their internal portal as they guide customers in troubleshooting issues 20% Average time an agent spends understanding customer questions and searching for Unable to use Virtual Try-On information ● Empower your agents to drive faster ca
Slide 11: SEO for Help Center
SEO for Help Center Answer your customers’ questions before they even reach your help site by improving your ranking and presence in search 89% of millennials use a search engine to find answers before making a call to get customer service ● Influence rich search results across different search engi
Slide 12: In-App Support
In-App Support A “digital concierge” for your web, mobile, and desktop apps that expands into a Yext search experience when clicked 57% of consumers are frustrated with inconsistent answers across chatbot and human- assisted service ● Provide your customers with an intuitive, chat- like search exper
Slide 13: Knowledge Base
Knowledge Base A graph-based “one-stop shop” for all the information your teams need $5.7M A typical organization employing 1,000 workers wastes over $5.7M annually searching for, but not finding, information ● Store all your team’s content and information — and the relationships among data points —
Slide 14: Thank you
Thank you