Singapore Airlines Ltd. · SGX:C6L
Singapore Airlines — Shareholder Meeting (July 2024)
25 slides from Singapore Airlines's shareholder meeting presentation, Jul 29, 2024
Slide 1: SIA Annual General Meeting 2024
SIA Annual General Meeting 2024 29 July 2024, 10.00am Sands Expo & Convention Centre The copyright in this material (other than in respect of information from external sources) is owned by Singapore Airlines Ltd. Singapore Airlines Ltd has not independently verified the information from external sou
Slide 2: Presentation by Chief Executive Officer Mr. Goh Choon Phong
PRESENTATION BY: Chief Executive Officer Mr. Goh Choon Phong Slide 2 The copyright in this material (other than in respect of information from external sources) is owned by Singapore Airlines Ltd. Singapore Airlines Ltd has not independently verified the information from external sources. This mater
Slide 3: SQ321 Turbulence Incident; Emerging Stronger; Well Positioned for the Future
1 SQ321 Turbulence Incident 2 Emerging Stronger 3 Well Positioned for the Future Slide 3 The copyright in this material (other than in respect of information from external sources) is owned by Singapore Airlines Ltd. Singapore Airlines Ltd has not independently verified the information from external
Slide 4: SQ321 Turbulence Incident
SQ321 Turbulence Incident Slide 4 The copyright in this material (other than in respect of information from external sources) is owned by Singapore Airlines Ltd. Singapore Airlines Ltd has not independently verified the information from external sources. This material may not be modified, reproduced
Slide 5: Handling the SQ321 incident on May 2024
SQ321 Turbulence Incident Handling the SQ321 incident on 21 May 2024 SQ321 turbulence incident on 21 May 2024 ▪ Flight operating from London (Heathrow) to Singapore on 20 May 2024 encountered sudden extreme turbulence over the Irrawaddy Basin at 37,000 feet about 10 hours after departure ▪ Aircraft
Slide 6: Emerging Stronger
Emerging Stronger Slide 6 The copyright in this material (other than in respect of information from external sources) is owned by Singapore Airlines Ltd. Singapore Airlines Ltd has not independently verified the information from external sources. This material may not be modified, reproduced, distri
Slide 7: Emerging Stronger: First Off the Blocks, Retain Industry Leadership
Emerging Stronger First Off the Blocks Retain Industry Leadership Slide 7 The copyright in this material (other than in respect of information from external sources) is owned by Singapore Airlines Ltd. Singapore Airlines Ltd has not independently verified the information from external sources. This
Slide 8: First Off the Blocks: Record FY22/23 Results
First Off the Blocks We continue to reap the benefits of our efforts over the past three years Record FY22/23 Results Even as competitors recover, we retain our first-mover advantage Passenger Load Revenue 102% 98% 98% 99% Factor 100% 93% 93% 90% 90% 91% 92% 92% +12% pts 85.4% $17,774.8M 90% 88% 88%
Slide 9: First Off the Blocks: Record FY23/24 Results
First Off the Blocks We continue to reap the benefits of our efforts over the past three years Record FY23/24 Results Even as competitors recover, we retain our first-mover advantage Passenger Load Revenue 102% 98% 98% 99% Factor 100% 92% 92% 93% 93% 88.0% $19,012.7M 90% 90% 91% +12% pts 90% 88% 88%
Slide 10: Retain Industry Leadership: Net Promoter Score and Customer Satisfaction
Retain Industry Leadership Affirmation for our successes both within and outside the organisation From FY2022/23 to FY2023/24… Customer Net Promoter Satisfaction +19% Score +5% Score Within the organisation… feels that the organisation are proud1 to work 77% puts effort in fostering a 96% cultur
Slide 11: Public and industry affirmation of our successes
Retain Industry Leadership Public and industry affirmation of our successes From customers From industry and business professionals As an employer Slide 11 The copyright in this material (other than in respect of information from external sources) is owned by Singapore Airlines Ltd. Singapore Airlin
Slide 12: Who Made It Possible?
Who Made It Possible? Customers Shareholders SG Government Aviation Ecosystem Partners Our People Slide 12 The copyright in this material (other than in respect of information from external sources) is owned by Singapore Airlines Ltd. Singapore Airlines Ltd has not independently verified the informa
Slide 13: Attractive Returns to Shareholders
Attractive Returns to Shareholders Full redemption of S$9.7B Mandatory Convertible Bonds Attractive dividend yield in FY2022/23 and FY2023/24 4.0% 6.6% Based on share price as at 31 March 2023 7.5% Yield to call Based on share price as at 31 March 2024 Generating healthy returns for our shareholders
Slide 14: Well Positioned for the Future
Well Positioned for the Future Slide 14 The copyright in this material (other than in respect of information from external sources) is owned by Singapore Airlines Ltd. Singapore Airlines Ltd has not independently verified the information from external sources. This material may not be modified, repr
Slide 15: Headwinds
Headwinds Intensifying competition Cost inflation Supply chain challenges All images generated by JARVIS Climate change Geopolitical tensions (propose prompts for visuals) & DALL-E (graphic generation). Slide 15 The copyright in this material (other than in respect of information from external sourc
Slide 16: The three pillars of our Brand Promise
Well Positioned for the Future The three pillars of our Brand Promise Product Leadership Network Connectivity Service Excellence ▪ Cabin upgrades for 737-8 and A380 retrofit during the ▪ Strengthening connectivity to Europe with the ▪ Award-winning cabin crew providing warm and addition of SIA’s 4x
Slide 17: Group portfolio strategy
Well Positioned for the Future Group portfolio strategy Render of Scoot’s Embraer E190-E2 aircraft Today Leading LCC in Asia 52 aircraft* 25 July 2017 Merger of Tiger 69 destinations* Airways and Scoot 5 June 2012 12.7M passengers Inaugural Scoot flight from carried in FY2023/24 1 November 2011 Sing
Slide 18: Partnerships and Multi-hub
Well Positioned for the Future Partnerships and Multi-hub Our direct participation in India’s growth was announced in 2013 Enhancing connectivity to bring our customers anywhere in the world Incorporation of TATA SIA Airlines Limited ▪ Formation of Vistara’s holding company in 2013, 5 November 2013
Slide 19: Creating opportunities to grow our revenue beyond flying
Well Positioned for the Future Creating opportunities to grow our revenue beyond flying New Revenue August 2019: November 2020: E-commerce platform beyond Training programmes inflight duty free for businesses Core Revenue October 2020: June 2021: Lifestyle rewards app Travel experiences platform Oct
Slide 20: From airline frequent flyer programme to lifestyle rewards programme
Well Positioned for the Future Creating opportunities to grow our revenue beyond flying From an airline frequent flyer programme to a leading lifestyle rewards programme 8.8M KrisFlyer >S$1.2B revenue Regional members as of 31 in FY2023/24 expansion across March 2024 APAC +20% vs +31% YoY FY2022/23
Slide 21: Sustainability: Net Zero by 2050 and Corporate Social Responsibility
Well Positioned for the Future Sustainability Net Zero by 2050 Corporate Social Responsibility ▪ SIA Group has given a clear signal to the industry with a 5% ▪ Building on our long-standing commitment to give SAF target by 2030 back to the communities we serve ▪ Offtake agreement of 1,000T of neat S
Slide 22: Digital capabilities
Well Positioned for the Future Digital capabilities Leading technology capabilities ▪ Scaling responsible AI in enterprise with Gen AI blueprint and state of the art technology ▪ Pioneering the seamless integration of cutting-edge Gen AI technology across the company with 170+use cases identified, a
Slide 23: Financial strength and our People
Well Positioned for the Future Financial strength and our People Investing in our people… Strong Liquidity Strong Balance Sheet $11.3B $2.9B 0.82 Cash balance as Committed lines of Debt/Equity in at 31 March credit, all untapped FY2023/24 2024 as at 31 March 2024 Commitment to our Leadership talks w
Slide 24: We are well positioned for the future
We are well positioned for the future Portfolio and Partnerships Multi-hub New Revenue Brand Promise Sustainability Digital Capabilities Financial Strength Talented People Slide 24 The copyright in this material (other than in respect of information from external sources) is owned by Singapore Airli
Slide 25: Thank You
Thank You Slide 25 The copyright in this material (other than in respect of information from external sources) is owned by Singapore Airlines Ltd. Singapore Airlines Ltd has not independently verified the information from external sources. This material may not be modified, reproduced, distributed,