Business
New TSA Wait Time Tracker Now Available in the Award-Winning United Mobile App
Pilot program for new customer feature starts at airline's U.S. hub airports in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and
About this update from United Airlines Holdings, Inc.
[{"type":"text","content":"Pilot program for new customer feature starts at airline's U.S. hub airports in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington D.C.First-of-its-kind digital tracker includes regular wait time updates, helping travelers plan their trip and navigate airport lobbies with confidence CHICAGO, April 1, 2026 /PRNewswire/ -- United's award-winning mobile app will include estimated Transportation Security Administration (TSA) security wait times using data collected by the airline, a first-of-its-kind offering from a major U.S. airline*. As part of a new pilot program, the feature provides regular wait time updates throughout the day, giving travelers timely information on airport security lines and helping them plan their travel with confidence.\n \n \n \n \n \n \n \nIn the Travel section of the United mobile app, United customers can view security wait times for the airline's U.S. hub airports in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington D.C. United will provide estimated wait times for specific lanes – including standard security and TSA PreCheck® – throughout terminals serving United customers, allowing them to choose the option that works best for them.†The new feature is rolling out today to United mobile app users traveling through all of the airline's U.S. hub airports.\"We appreciate the work and professionalism of our TSA agents, and while most began receiving back pay earlier this week, the U.S. Department of Homeland Security shutdown continues and people want to stay informed about expected security wait times at our airports,\" said Jason Birnbaum, United's Chief Information Officer. \"Our customers rely on our mobile app for all their travel needs, and this new feature lets them know what to expect and better plan their trip.\"United is an industry leader in digital innovations that help customers self-serve and increase transparency. The United mobile app now includes:Day-of travel features: New suite of features that include a Virtual Gate, package-delivery-style bag tracker, United ClubSM 'closest and best' feature and more.Personalized connection: Features that make catching connecting flights easier, including personalized, turn-by-turn directions to connecting gates with estimated walk times, real-time flight status updates, tips for lon...