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Pega Achieves ISO/IEC 42001:2023 Certification to Provide Clients Comprehensive AI Governance and Trust Standards
Certification validates Pega’s enterprise-grade AI management system for faster, safer AI adoption WALTHAM, Mass.--(BUSINESS WIRE)-- Pegasystems Inc.
About this update from Pegasystems Inc.
[{"type":"text","content":"\nCertification validates Pega’s enterprise-grade AI management system for faster, safer AI adoption\n\n\n WALTHAM, Mass.--(BUSINESS WIRE)--\nPegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company™, announced it has achieved ISO/IEC 42001:2023 certification for Pega Cloud® services, Pega GenAITM solutions, predictive and adaptive analytics capabilities, and natural language processing. This certification demonstrates how Pega solutions meet the rigorous international standard for AI governance, directly addressing some of clients’ most pressing trust, compliance, and procurement challenges.\n\n\nAI adoption continues to accelerate at an unprecedented pace, with Gartner projecting that global AI spending will top $2 trillion by 2026. However, 74% of enterprises struggle to balance innovation with security when deploying generative AI, according to Boston Consulting Group. The ISO/IEC 42001:2023 standard provides a comprehensive framework for responsible AI lifecycle management, covering everything from AI impact assessments and human-in-the-loop controls to supplier governance and corrective action protocols. For Pega clients deploying AI-powered workflows in highly regulated sectors, the certification delivers the third-party validation needed to scale AI with confidence.\n\n\nPega's certification directly addresses three challenges organizations face when adopting AI:\n\n\n\nBuying-center trust and reduced friction: Enterprises require evidence of formal AI governance, supplier controls, and shareable policy artifacts. Without third-party certification, security reviews stall and procurement cycles extend. Pega's ISO/IEC 42001 certification provides auditable evidence that accelerates vendor evaluation and shortens time to contract.\n\n\n\nRegulatory readiness and market access: The EU AI Act, which began phased implementation in 2024, imposes strict lifecycle requirements on AI systems, and similar regulations are emerging globally. EU penalties can reach up to €35 million or 7% of global turnover for prohibited practices. Pega's certification validates the formal controls required by these regimes – including AI impact assessments, incident management, risk management, and competency tracking – are already operational.\n\n\n\nOperational risk and scale: To deploy AI across the enterprise, organizations need co...