Business
Manhattan Associates Announces Latest Enhancements for Retailers
ATLANTA, January 09, 2026--Manhattan announces major enhancements to Manhattan Active® Omni.
About this update from Manhattan Associates, Inc.
[{"type":"text","content":"ATLANTA, January 09, 2026--(BUSINESS WIRE)--Manhattan Associates (NASDAQ: MANH), the global leader in supply chain commerce with unmatched AI capabilities, today announced major enhancements to Manhattan Active® Omni. These innovations are designed to help retailers maximize in-store and online sales while delivering best-in-class customer experiences across all touchpoints. New capabilities include embedded agentic AI for store associates and customer service teams, real-time sales, and fulfillment insights delivered natively within the user experience, and brand-new capabilities focused on maximizing both revenue and profit when shipping from stores.","length":660,"tagName":"p"},{"type":"text","content":"Manhattan announced commercial availability of three new AI agents, a Store Associate Agent, a Contact Center Agent, and an OMS Configuration Agent, all available within the Manhattan Active Omni user interface, to support retailers’ selling and service teams. Using a natural language interface, these agents deliver immediate, actionable insights into store activity, sales trends, inventory, returns, and customer behavior, helping associates and customer service teams resolve issues faster and provide more personalized support.","length":533,"tagName":"p"},{"type":"text","content":""Retailers are under constant pressure to move faster, operate smarter, and deliver seamless experiences across every touchpoint," said Brian Kinsella, SVP of Product Management at Manhattan Associates. "Our latest updates reflect Manhattan’s ongoing commitment to delivering cutting edge artificial intelligence within our applications. Whether it’s the myriad machine learning algorithms present for years or our new Agentic AI and Fulfillment Simulation capabilities, we’ve long believed true AI needs to live within rather than alongside our applications. We’re proud to partner with a number of world class retailers on the design and development of these breakthrough technologies."","length":708,"tagName":"p"},{"type":"text","content":"Along with the newly announced agentic AI innovations, Manhattan Active® Point of Sale continues to advance with Customer Facing Display, a powerful new enhancement that brings shoppers into the checkout experience. Customers can view their cart in real time, attach their loyalty information to a tra...