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Klaviyo and Google Announce Strategic Partnership to Power Autonomous Customer Experiences

BOSTON & MOUNTAIN VIEW, Calif., February 24, 2026--Klaviyo (NYSE: KVYO), the autonomous B2C CRM, today announced a strategic partnership with Google to help brands deliver the next generation of autonomous AI-driven customer experiences from product discovery through purchase, service and loyalty.

articleKlaviyo, Inc. Series AFebruary 24, 20264/company/klaviyo-inc/news/klaviyo-and-google-announce-strategic-partnership-to-power-autonomous-customer-experiences
Klaviyo and Google Announce Strategic Partnership to Power Autonomous Customer Experiences

About this update from Klaviyo, Inc. Series A

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More updates from Klaviyo, Inc. Series A

Googlecustomer behaviorcustomer experiencesKlaviyocustomer dataGoogle Searchcustomer intelligenceGoogle Adsexperiences