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ICE Unveils AI Voice and Chat Agents for Mortgage Servicing at ICE Experience 2026
ATLANTA & NEW YORK, March 17, 2026--Intercontinental Exchange, Inc. (NYSE: ICE), one of the world's leading providers of financial market technology and data powering global capital markets, today at its ICE Experience (X26) annual mortgage conference unveiled AI voice and chat agents currently in beta testing for its mortgage servicing solutions. The agents are designed to help homeowners answer questions about their loans and execute loan management actions within governed processes. Simultane
About this update from Intercontinental Exchange Inc.
[{"type":"image","alt":"","displaySize":"","headline":null,"caption":"","credit":null,"className":"","disableSlideshowImg":false,"size":{"original":{"width":447,"height":439,"url":"https://media.zenfs.com/en/business-wire.com/669d5922459f575491de4421a3647cf6"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/adCVtf7HxC4Ls_3BLLSE2g--/YXBwaWQ9aGlnaGxhbmRlcjt3PTcwNTtoPTY5MjtjZj13ZWJw/https://media.zenfs.com/en/business-wire.com/669d5922459f575491de4421a3647cf6","width":447,"height":439}},"lazy":false},{"type":"text","content":"The immediate availability of more than a dozen exception-based servicing automation agents also announced","length":106,"tagName":"p","attribs":{}},{"type":"text","content":"ATLANTA & NEW YORK, March 17, 2026--(BUSINESS WIRE)--Intercontinental Exchange, Inc. (NYSE: ICE), one of the world's leading providers of financial market technology and data powering global capital markets, today at its ICE Experience (X26) annual mortgage conference unveiled AI voice and chat agents currently in beta testing for its mortgage servicing solutions. The agents are designed to help homeowners answer questions about their loans and execute loan management actions within governed processes. Simultaneously, ICE also announced the launch of more than a dozen exception-based servicing automation agents.","length":627,"tagName":"p"},{"type":"text","content":""Last month we announced the transformation of MSP’s user experience. Now we are building on that with responsible automation- and AI-driven productivity agents that work for both homeowners and the teams supporting them," said Bob Hart, President of ICE Mortgage Technology. "These agents are purpose-built to make it easier for homeowners to manage their mortgages, for servicing teams to manage fluctuating call volumes and for servicers to reduce their cost per loan serviced — all while supporting compliance requirements for mortgage servicing."","length":571,"tagName":"p"},{"type":"text","content":"Voice agent for ICE Customer Service","length":36,"tagName":"p","attribs":{}},{"type":"text","content":"The ICE Customer Service voice agent is an AI call center support agent. Integrated with MSP®, ICE’s servicing system, it can answer common homeowner questions about topics such as escrow, private mortgage insurance and servicing transfers, and it can assist with actions lik...