Business
S&P Global Mobility 2025 Loyalty Awards Reveal Divergent Paths to Customer Retention; General Motors and Tesla Secure Top Honors
S&P Global Mobility today announced the winners of its 30th annual Automotive Loyalty Awards, with General Motors and Tesla again earning the two highest awards for customer retention. The winners were celebrated during a ceremony at the Detroit Auto Show on January 14, 2026.
About this update from General Motors Company
[{"type":"list","items":[{"val":[{"type":"text","content":"General Motors recognized for 'Overall Loyalty to Manufacturer' for 11th consecutive year","length":97,"tagName":"p"}]},{"val":[{"type":"text","content":"Tesla secures 'Overall Loyalty to Make' after a late-year market shift; also wins for 'Highest Conquest %' and 'Ethnic Loyalty to Make'","length":159,"tagName":"p"}]}],"tagName":"ul","bulletedList":true,"length":256,"olType":false},{"type":"text","content":"SOUTHFIELD, Mich., Jan. 14, 2026 /PRNewswire/ -- S&P Global Mobility today announced the winners of its 30th annual Automotive Loyalty Awards, with General Motors and Tesla again earning the two highest awards for customer retention. The winners were celebrated during a ceremony at the Detroit Auto Show on January 14, 2026.","length":329,"tagName":"p"},{"type":"image","alt":"S&P Global Mobility logo (PRNewsfoto/S&P Global)","displaySize":"","headline":null,"caption":"S&P Global Mobility logo (PRNewsfoto/S&P Global)","className":"","disableSlideshowImg":false,"size":{"original":{"width":400,"height":224,"url":"https://media.zenfs.com/en/prnewswire.com/cba20288b00fb61532e547558a1e87f1"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/mAY06fXmoZwNJv0F2eu6jw--/YXBwaWQ9aGlnaGxhbmRlcjt3PTcwNTtoPTM5NTtjZj13ZWJw/https://media.zenfs.com/en/prnewswire.com/cba20288b00fb61532e547558a1e87f1","width":400,"height":224}},"href":"https://mma.prnewswire.com/media/1862419/SP_Global_Mobility_Logo.html","hrefExternal":true,"rel":"nofollow"},{"type":"text","content":"General Motors received the 'Overall Loyalty to Manufacturer' award for the 11th year in a row. Tesla was the recipient of the 'Overall Loyalty to Make' award for the fourth consecutive year.","length":207,"tagName":"p"},{"type":"text","content":"The 2025 awards are based on an analysis of 13.6 million new retail vehicle registrations in the U.S. from October 2024 through September 2025.","length":143,"tagName":"p"},{"type":"text","content":""For 30 years, this analysis has provided a fact-based measure of brand health and this year's results are particularly telling," said Joe LaFeir, President of Mobility Business Solutions at S&P Global Mobility. "The data shows the market is not rewarding just one type of strategy. Instead, we see sustained, high-level performanc...