Banks Must Educate as They Innovate: Over a Third of UK Consumers Say Financial Services AI is Moving Too Fast, FIS Research Shows

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[{"type":"text","content":"Key Facts:","length":10,"tagName":"p"},{"type":"list","items":[{"val":[{"type":"text","content":"50% of UK consumers lack understanding of how AI technologies could improve their financial experience, with only 16% reporting full understanding - exposing a critical education gap as AI deployment accelerates","length":211,"tagName":"p","attribs":{}}]},{"val":[{"type":"text","content":"38% believe banks are innovating too quickly, with consumers' comfort lagging behind the pace of change - just 7% want banks to speed up","length":140,"tagName":"p","attribs":{}}]},{"val":[{"type":"text","content":"33% have no trust at all in generative AI (virtually unchanged from 2023) while 50% report it makes them anxious","length":112,"tagName":"p","attribs":{}}]}],"tagName":"ul","bulletedList":true,"length":463,"olType":false},{"type":"text","content":"LONDON, December 10, 2025--(BUSINESS WIRE)--The UK is experiencing rapid AI adoption in financial services, with 75% of financial firms now using artificial intelligence, up from 58% in 2022, as reported by the Bank of England and Financial Conduct Authority (2024 report).1 But new research from FIS, a leading provider of financial technology, reveals that consumer confidence is failing to keep pace with innovation, creating a widening AI trust gap and an imperative for banks to educate and build trust with their customers.","length":529,"tagName":"p"},{"type":"text","content":"The FIS consumer survey of 2,000 nationally representative UK adults finds that 33% of consumers have no trust at all in generative AI (GenAI) - virtually unchanged from 30% in 2023 - while an additional 21% report only 'a little trust,' showing that, despite two years of industry deployment, consumer confidence remains stubbornly low. Perhaps more concerning, half (50%) of UK consumers now report that generative AI makes them anxious.","length":447,"tagName":"p"},{"type":"text","content":"At the same time, over a third (38%) believe banks and financial services companies are innovating too quickly. This suggests that the pace of change may be outstripping public comfort and understanding of emerging technologies.","length":228,"tagName":"p"},{"type":"text","content":"Early Adopters See the Benefits; Late Adopters See the Risks","length":60,"tagName":"p"},{"type":"text","content":"Many UK consumers remain unaw...

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