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EXL wins Gold Stevie® award in 2026 Stevie Awards for Sales & Customer Service
Gold Stevie Award winner for Best Use of AI Integration in Contact Centers NEW YORK, March 25, 2026 (GLOBE NEWSWIRE) -- EXL [NASDAQ: EXLS], a global data and
About this update from Exlservice Holdings, Inc.
[{"type":"text","content":"Gold Stevie Award winner for Best Use of AI Integration in Contact Centers\nNEW YORK, March 25, 2026 (GLOBE NEWSWIRE) -- EXL [NASDAQ: EXLS], a global data and AI company, has won a Gold Stevie Award in the transforming contact centers with intelligent agent assistance category in the 20th annual Stevie Awards for Sales & Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes nine of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®. More than 2,100 nominations from organizations of all sizes and in virtually every industry, in 41 nations and territories, were considered in this year’s competition. Winners were determined by the average scores of 150 professionals worldwide on eight specialized judging committees. The panel of Stevie Awards judges commented on EXL’s submission, noting, “EXL’s submission clearly demonstrates a strong and practical use of AI to transform contact center operations. The Smart Agent Assist™ solution stands out for its real-time, agentic AI capabilities that improve agent performance and customer experience. The use of proprietary LLMs, domain intelligence, and live orchestration shows technical depth and innovation. The impact is well supported with strong metrics, including reduced handling time, higher CSAT, improved conversions, and lower cost to serve. Real-world deployment at scale adds credibility to the achievement. The solution is clearly differentiated from traditional agent-assist tools.” “We are honored to receive the Gold Stevie Award in the 2026 Stevie Award for Sales & Customer Service, which reflects the tangible outcomes we have achieved in partnership with our clients,” said Shashank Verma, senior vice president, customer service transformation lead at EXL. “Our data- and AI-led solutions enable agents with real-time, insights-driven intelligence that drives operational efficiency, elevates customer engagement, eliminates friction and creates measurable value across industries, without being beholden to legacy or modern technology stacks. This honor reflects our commitment to turning advanced capabilities into lasting business outcomes.” “The remarkabl...