EXL and AWS collaborate on agentic AI initiative to reshape Sonos IT service management

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[{"type":"image","alt":"EXL","displaySize":"","headline":null,"caption":"EXL","className":"","disableSlideshowImg":false,"size":{"original":{"width":300,"height":162,"url":"https://media.zenfs.com/en/globenewswire.com/4ffd6faa69fb7cea4e8dfa4cfef4d9a8"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/H4TPIAjU4VdX8DNFREVgSA--/YXBwaWQ9aGlnaGxhbmRlcjt3PTQyMDtoPTIyNztjZj13ZWJw/https://media.zenfs.com/en/globenewswire.com/4ffd6faa69fb7cea4e8dfa4cfef4d9a8","width":300,"height":162}},"lazy":false},{"type":"text","content":"Embedding AI in Sonos workflows is creating a new benchmark for efficiency, operational intelligence and risk mitigation","length":120,"tagName":"p"},{"type":"text","content":"NEW YORK, Feb. 23, 2026 (GLOBE NEWSWIRE) -- EXL [Nasdaq: EXLS], a global data and AI company, today announced a critical transformation initiative with Sonos (Nasdaq: SONO), the world’s leading sound experience company, and Amazon Web Services (AWS). This unique collaboration deploys agentic AI within Sonos IT service management (ITSM) workflows, aiming to create a new benchmark for efficiency, operational intelligence and risk mitigation. The initiative brings together Sonos innovative culture, EXL’s deep expertise in AI-led solutions and the powerful cloud infrastructure of AWS.","length":587,"tagName":"p"},{"type":"text","content":"The initiative represents a significant step forward in applying sophisticated AI to real-world enterprise scenarios. By harnessing agentic AI, Sonos is automating and enhancing decision-making processes, streamlining workflows, and delivering a more responsive and intelligent IT support ecosystem.","length":299,"tagName":"p"},{"type":"text","content":"“Our collaboration with EXL and AWS has been instrumental in enhancing our ITSM processes,” said Jim Hauser, head of IT infrastructure at Sonos. “The innovative agentic AI solution developed through this collaboration not only streamlines our operations but also enhances the experience we deliver to our customers. This initiative demonstrates the power of combining expertise from multiple partners to achieve transformative outcomes.”","length":437,"tagName":"p"},{"type":"text","content":"By integrating agentic AI into its ITSM operation, Sonos is setting a precedent for how intelligent systems can proactively manage complexity and reduce risk across its enterprise. The deployment showcases...

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