Business
JOE GARNER TO BE CEO OF OPENREACH
JOE GARNER TO BE CEO OF OPENREACH.
About this update from Bt Group Plc
[{"type":"text","content":"\n \nRNS Number : 4962X BT Group PLC 13 January 2014 \n \n\n 13 January, 2014\nJOE GARNER TO BE CEO OF OPENREACH\nBrings proven track record in customer service improvement and programme delivery from banking and retail sectors\nJoe Garner is to be the new CEO of Openreach, BT announced today. Garner, who will join in mid-February, will replace Liv Garfield, who is leaving to become CEO of Severn Trent.\nGarner brings substantial commercial, operational and regulatory experience, having worked for many years at HSBC, Dixons and Procter & Gamble. His most recent role was at HSBC where, as head of the UK Bank, Joe helped lead HSBC successfully through the financial crisis, rebuilding profitability and strengthening the balance sheet. \nIn this role, Joe also drove some of the highest customer satisfaction levels in high street banking, including at the UK's No.1 bank for service, first direct, and was responsible for launching M&S Bank. Under his leadership, HSBC in the UK achieved the best long-term record on customer complaints amongst the major banks as well as industry-beating levels of employee engagement.\nGarner has significant experience of working in a strictly regulated industry and of dealing with regulators, not least through his role as Chairman of the Financial Services Authority's Practitioner Panel. This experience will be invaluable given Openreach is one of the most heavily regulated businesses in the UK, providing all communications providers with equal access to BT's network and operating at arm's length from the rest of the BT Group.\nSpeaking today, Garner said: \"I am thrilled to be joining Openreach at such a critical moment - a moment when technology is redefinin...