SOUTHWEST AIRLINES PARTNERS WITH AMAZON WEB SERVICES (AWS) TO ACCELERATE AI CAPABILITIES AND TECHNOLOGY MODERNIZATION

About this update from Southwest Airlines Company

Southwest to transition to a cloud-based, AI-enabled architecture on AWS by 2028 NEW YORK, June 17, 2026 /PRNewswire/ -- Southwest Airlines Co. (NYSE: LUV) is partnering with Amazon Web Services (AWS) as its preferred cloud provider to modernize its technology foundation and evolve how the airline operates, builds, and is able to serve its Customers. As part of this partnership, Southwest will transition from a largely on-premises environment to a cloud-based, AI- and agent-enabled architecture on AWS by 2028—laying the foundation to operate with greater speed, flexibility, and reliability to support the business. Technology powers nearly every part of the airline—from selling seats, to running daily operations, to supporting more than 70,000 Employees. As the airline continues to evolve its business model and Customer experience, it is also accelerating efforts to simplify its technology environment and improve how systems work together at scale. "Southwest has always evolved our business with a focus on improving performance, efficiency, and reliability—and applying that same mindset to our technology with AWS is a core part of that strategy," said Lauren Woods, Executive Vice President & Chief Information Officer at Southwest Airlines, "From Customer experience, to operations, to how we build the systems behind it—all of it is coming together in a way that helps our Teams move faster, make better decisions, and deliver for our Customers." Building a cloud-based airline by 2028 Southwest is continuing to modernize its footprint on AWS, targeting a fully cloud-based environment by 2028 while expanding how it uses AI and agent-based capabilities across the business by adopting new tools like Amazon Quick. "Southwest Airlines is using AI to deliver on its commitment to being a customer-obsessed airline. By deploying AI agents across customer experience, operations, and software development, they're accelerating innovation for 134 million travelers—and proving that pioneering ambition paired with AWS's agentic AI capabilities delivers real, measurable results at scale," said Swami Sivasubramanian, Vice President, Agentic AI at AWS. Accelerating modernization with Kiro Southwest is using Kiro, AWS's agentic coding service, to modernize one of its largest and most critical Customer-facing platforms—Southwest.com. ...

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