Ricoh Company, Ltd. TSE:7752
Ricoh : FY2025 Q3 Financial Announcement (February 5, 2026) FY2026 Initiatives for the Mid-Term Strategy ‘26
Source: MarketScreener
FY2026 Initiatives for the Mid-Term Strategy '26 May 12, 2026 Akira Oyama President and Chief Executive Officer Ricoh Company, Ltd.
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Source: Mid-Term Strategy '26 Presentation
(March 25, 2026)
Towards Corporate Value EnhancementWe will continue evolving into a digital services company and become a leading global integrator, delivering competitive advantage and differentiation for customers by orchestrating our own and third-party products, services, and software across the workplace.
ETRIA will strengthen its engine share by continuing to be the partner of choice for customers through
environmentally superior technologies.
Commercial and industrial printing will deliver stable profits while creating new growth businesses by applying inkjet technologies to help customers reduce costs and address environmental challenges (including low-cost production of perovskite solar cells)
By accelerating asset-light transformation, expanding asset-light businesses, and growing recurring earnings, we will enhance ROIC and secure stable profitability.
This will allow us to maintain a flexible capital structure (Debt/Equity) and deliver timely and appropriate returns to shareholders.
By sustaining ROE above the cost of equity, we will drive enhancements in corporate value and total shareholder return (TSR).
May 12, 2026 © Ricoh 2
Executing Agile Action to Achieve Our ROE Goal
Enhance Corporate Value
Expand Total Shareholder Returns
Expand Equity Spread
Consistently deliver ROE exceeding 10%
ROE
Shareholder Returns
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Target 50% total return ratio
Grow Profitability
Cumulative operating cash flow of
¥650~¥700 billion
Net Income (Attributable to Owners of the Parent)
M
Enhance Asset Efficiency
ROIC exceeding 7%
Optimize Capital Costs
Net debt-to-equity ratio below 0.40
Equity attributable to owners of the parent
¥115 billions
Expand customer value through integration
Review services portfolio, expand common modules, and reinforce governance
Strengthen sales structure and product competitiveness
Strategic acquisitions
Leverage inkjet technologies to enhance profitability
Implement asset-light initiatives
Improve cash conversion cycle
Business selection and concentration
Drive cost structure transformation
Optimize capital structure and reduce weighted average cost of capital
Raise dividends in line with profit growth
Repurchase and retire shares as needed
Mid-Term Strategy '26 and FY2026 Targets
Key performance indicators tracking progress toward Mid-Term Strategy '26 targets
ROE
ROIC
Key Performance Indicators (KPIs)
FY2025 Results FY2026 FY2030
5.1% 5.4% Above 10%
4.0% 4.4% Above 7%
Recurring Earnings*1 | YoY change | +1.8% | +2.5% | CAGR above +3% | ||
Japan | YoY change | +4% | +8% | CAGR above +6% |
Further details on the next page
Regional recurring revenue growth
North America
YoY change
-3% +2% CAGR above +2%
Number of SIF (service in field) contracts
Global Major Accounts sales growth*2
Europe YoY change
Japan
YoY change
-2% +2% CAGR above +2%
2.24 million 2.64 million 4.67 million
+7% +5% CAGR above +10%
Software business sales growth YoY change
Human Capital ROI
Number of certified frontline employees
Number of employees with Digital Skills Level 2 or above rating*3
*1. Recurring earnings = Recurring Gross profit
+10% +19% CAGR above +18%
17% 18% 25%
15,251 15,500 16,500
12,000 13,200 17,000
*2. GMA = Global Major Accounts framework integrates value delivery across countries and business units for customers around the world
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*3. Digital Skills Level 2 = Employees can apply digital skills in workplaces, combine their domain knowledge with digital technologies, and envision business applications
Recurring Earnings FY2026 Outlook and Future Trends
Accelerate Workplace Services recurring earnings growth while minimizing Office Print decline
Recurring Gross Profit Trends
Steady accumulation
CAGR +3%
Priority Areas and Initiatives
Growth and improved profit margins
1
Expand Regional Integration Businesses
Recurring Revenue Growth
Recurring Earnings Growth
Total Recurring
Others
+1.8% +2.5%
2
Standardize Services Portfolio
Workplace Services
Commercial and Industrial
Printing
Office Printing
12%
60%
FY2024
+8%
0%
+
20%
+1%
21%+15%
12%
+2%
60%
-2%
FY2025
24%+15%
13%
+6%
57%
-4%
FY2026
42%
14%
37%
FY2030
3
4
5
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Accelerate Strategic Acquisitions
Deliver Competitive Products and Technologies
Drive Ongoing Global Cost Structure Transformation
5
FY2026 Measures under Mid-Term Strategy '26 (1/2)
Strengthen deployment of in-house software
Expand DocuWare product portfolio
Software
Expand global common offerings and strengthen capabilities (including Managed Services and Digital Workflow of Printing, Meeting Rooms, and IT etc)
Leverage acquisitions to accelerate provision of global consistent AV integration services in Asia Pacific
Regions and Global Major Accounts
Scale high-margin services portfolio and common modules with stronger governance
Accelerate advanced document workflow automation with DocuWare and other solutions
Generate sales synergies between acquired companies and existing sales companies
Europe
Position digital Business Process Services central to growth strategy and expanding AI-powered business process automation services
Accelerate high-margin recurring revenue growth through offset-to-digital expansion in Commercial Printing
North America
Prioritize expanding and deepening service contracts with existing customers through recurring revenue approach
Enhance offering models in specific industries and business areas
Deployment of AI Solutions to Address Management Challenges
Japan
Key Strategies FY2026 Measures
Enhance Profitability by Growing Recurring Earnings
Expand customer value by delivering optimal integration tailored to regional requirements
FY2026 Measures under Mid-Term Strategy '26 (2/2)Key Strategies FY2026 Measures
Enhance Profitability by Growing Recurring Earnings
Strengthen sales structure and launch competitive products via ETRIA (Office Printing)
Strengthen MIF management through new installations and more robust retention in key regions
Increase A3 MFP sales by securing large deals
Build highly competitive product line-ups in terms of cost and functionality
Ongoing Cost Structure Optimization
Optimize global cost structure and pursue asset-light management
Back-Office Operations Transformation
Global SCM Transformation (streamline operations and warehousing)
Business Portfolio Optimization
Asset Rationalization & Site Optimization
Energize and Empower our People
Optimize talent portfolio and maximize individual capabilities
Strengthen integration delivery capabilities by promoting Technical Certification among frontline employees
Develop multiple skills and strengthen learning paths to generate more value
Global Major Accounts Market OpportunitiesGMA market, where Ricoh has already established strong trust, continues to offer substantial growth potential.
Global Market which Ricoh can enter
Approx. 6,000 companies
Ricoh currently serves more than 20% of the total market
In the GMA market, Ricoh has a strong and achievable winning strategy (see details below).
Significant potential for Ricoh's Business Growth
Globally consistent service capabilities and offerings:
Managed Print Services (MPS)
Managed AV Services
Digital Workflow
Market with strong potential for value creation driven by customer needs
Drive growth by capturing untapped global opportunities through a deep understanding of customer needs.
Expand share of wallet with existing accounts
Cross-selling (such as Managed Print Services to Workplace Experience and Process Automation)
Deepen regional penetration by expanding from Europe and North America to Asia Pacific and Latin America
×
Approx. 3,500 companies
Total Customers Acquired
More than 700 companies
*The figures above are based on Ricoh's internal estimates
Global Major Account Success Cases
Ricoh's Value Proposition
Highly standardized global Managed AV and Managed Print Services
Centralized Design & Local Delivery of small, medium, large, complex meeting rooms. AV NOC integration / VIP & on-site support
Enterprise-wide Governance over Standards and full Visibility of Global Expense.
A strong focus on delivering productivity and a seamless end-user experience
Leverage standardized global operations and regional execution capabilities to progressively expand service domains, leading to long-term partnerships.
Customer* Challenges
Decentralized Supplier Landscape
Lack of globally capable, digitally enabled, resilience-driven global partners
Lack of Enterprise-wide Standards and Governance for Global Collaboration
End-user Experience & Inconsistent Service Quality
Sustainability, Security and Compliance expectations
*Global industrial and manufacturing customers with a European footprint
Key Engagements
Total sales over contract term: More than US$130 million
Global Managed AV Services for more than 5,000 meeting rooms (recurring)
Global Managed Print Services for more than 10,000 devices (recurring)
Managed Production Print. On- & Off-site Services (recurring)
Standardized Global IT Services
Source: Mid-Term
Strategy '26 Presentation
(March 25, 2026)
Organizational and system transformations to "strengthen the Management Capability Cycle".
Enhance decision-making and strategy formulation capabilities
Reinforce CxO-led support for the CEO's decisions
Establish a Strategic Advisory Board to support CEO strategy
Improve execution and speed
Engage in matrix management fostering close collaboration between corporate headquarters and business units
Strengthen executive officer commitments to areas of responsibility and provide performance-based evaluation and compensation
Reinforce management structure
Constantly reinforce through rigorous performance-based evaluations, appointments, and dismissals
Establish corporate secretary position to strengthen shareholder perspectives
Adopt shareholder-aligned compensation structure
Employ compensation system prioritizing point at which ROE exceeds capital costs
Introduce non-performance-based equity compensation plan for outside directors
Design compensation to begin accruing only once ROE exceeds the cost of capital, thereby directly linking shareholder value with executive incentives.
Envisioned Compensation Curve
Strategy development and execution
Performance evaluations and feedback
Performance-based personnel decisions and compensation
Organizational structure aligned with strategies and plans
Strategies and planning
Talent that can deliver organizational mission
Evaluations & Compensation
CEO / Management Team
Organization & Human Resources
Personnel (Appointments & Dismissals)
Feedback
Targets / KPIs
Strengthen Management Capability Cycle
Monitoring
Goal Setting
Monitoring implementation progress
Checking organizational capabilities and responsiveness
Stock-based compensation (longterm incentive)
Bonus (short-term incentive)
Base compensation
ROE%
March 25, 2026 © Ricoh 10
Compensation Formulas and KPIs aligned with Shareholder Value
CEO compensation aligned with strong incentives for shareholder value creation
Base compensation: Compensation curve rising after ROE exceeds equity costs (see chart on previous slide)
2. EBITDA target achievement rate
(80%)
Compensation KPIs: Cash generation in terms of EBITDA (financial metric), recurring earnings growth rate (key strategic benchmark) plus total shareholder returns (share price indicator)
Single-year bonus (short term incentive)
=
× +
1. Base Compensation
2. Recurring earnings target achievement rate
(20%)
FY2026 targets
Recurring Revenue Growth Rate
+2.5%
EBITDA*
¥213 billion
*Operating Profit + Depreciation
Share-based compensation after three years (longterm incentive)
=
× ×
1. Base Compensation
2. Total Shareholder Returns relative to
TOPIX
ESG coefficient
(100%) (0.9~1.1)
Closing CommitmentThe business environment continues to face a high level of uncertainty. We will maintain agile and flexible responses to these evolving conditions. By delivering our FY2026 performance targets, we will lay the foundation for sustainable mid- to long-term growth.
Appendix
Turning Tacit Knowledge into Value and AI into Outcomes
Targeting areas beyond reach of general-purpose AI, understanding and applying company-specific contexts to operations, using AI to unlock tacit knowledge in troves of internal documents and delivering tangible workplace outcomes to customers
Technological strengths
AI services that interpret unstructured data, charts, handwritten text, and other document assets to decipher tacit knowledge
Offering proprietary large language models (LLMs) that interpret complex documents rather than focusing solely on LLM performances
Collaborating with LLM developers and leverage open-source software
Lineup includes compact, low-cost server-based LLMs that are accessible even for mid-sized companies
Developing large multimodal models that can interpret text and complex charts and images
Differentiating by digitizing paper documents with proprietary MFPs, scanners, and software
Employing PFU scanners, which offer excellent document handling, and natif.ai's optical character recognition technology for handwritten text
Execution strengths
Providing customer solutions by optimizing AI for workplaces
Ongoing support through sales representative and engineers with business acumen and AI and IT expertise
On-site optimization is a universal value, as business processes vary around the world
Optimally deploying AI for meetings, communications, and on-site operations
Can deliver practical AI solutions shaped by firsthand experiences of our people
Leveraging Microsoft 365 Copilot for operations and sharing success stories internally
3,000 employees have built and used 8,000 Ai agents with Dify, a no-code AI app development platform, sharing success stories internally
Turning Tacit Knowledge into Value and AI into Outcomes
Integration targets
Providing customer solutions by optimizing AI for workplaces
Analyzing internal documents to streamline business processes, meetings, communications, and other workplace operations
Compact servers incorporating Ricoh LLMs for on-premises environments (pre-configured for customers)
Dify platform for developing apps and AI agents applying LLMs to operations
Dify development support
Growth path
Become core growth business by 2030
AI market is expanding worldwide
Combining documents and AI is a universal challenge that Ricoh is well positioned to resolve
With 2025 marking the dawn of AI agents, Ricoh will drive broad AI adoption in business and help democratize AI through such no-code platforms as Dify
Current and potential markets
Large companies (manufacturing, services, finance, and healthcare) have yet to fully leverage AI to unlock years of tacit knowledge and improve business processes
Mid-sized companies face a shortages of IT talent
⇒ With small and medium-sized enterprises still prioritizing digital transformation and limiting AI investments, we see significant potential to support better work practices through general-purpose AI adoption
Rising recurring revenue ratio
AI-powered software subscriptions for major and large accounts to become reliable revenue stream
Recurring revenue from ongoing support and maintenance to meet customer needs
Upsell additional services
Forward-Looking Statements
The plans, prospects, strategies and other statements, except for historical events mentioned in these materials are forward-looking statements with respect to future events and business results. Those statements were based on the judgment of Ricoh's Directors from available information. Results may differ materially from those projected or implied in such forward-looking statements and from historical trends. Refrain from judgments based only on these statements with respect to future events and business results. The following important factors, without limiting the generality of the foregoing, could affect future results and cause those results to differ materially from those expressed in the forward-looking statements:
General economic conditions and business trends
Exchange rates and fluctuations
Rapid technological innovations
Uncertainty as to Ricoh's ability to continue to design, develop, produce and market products and services that achieve market acceptance in intensely competitive markets
No company's name and/or organization's name used, quoted and/or referenced in this material shall be interpreted as a recommendation and/or endorsement by Ricoh.
This material is not an offer or a solicitation to make investments. Do not rely solely on these materials for your investments, decisions on which are your responsibility.
This material has been translated from the Japanese original for reference purposes only. In the event of any discrepancy between this translated material and the Japanese original, the original shall prevail.
Note: These materials define fiscal years as:
FY2025 (or fiscal 2025) = Fiscal year ended on March 31, 2026, etc.
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