Proof Over Promises: UPS's Bold AI Initiatives Enhance Products, Services and Customer Experience

About this update from United Parcel Service, Inc.

AI investments deliver simplified solutions and greater predictability, reliability, visibility and control ATLANTA, June 18, 2026--(BUSINESS WIRE)--For more than three years, UPS (NYSE: UPS) has strategically deployed AI to transform global logistics. Today, the company is detailing AI-powered solutions that combine the expertise of its approximately 460,000 employees with technology to shape the future of UPS. These initiatives advance a companywide priority: simplification. UPS is scaling AI, automation and advanced analytics to improve end-to-end visibility and the overall customer experience; make its global logistics network faster, more predictable and resilient; and ignite innovation. "After 118 years of reinventing logistics, we have entered a defining moment – using AI to simplify how we work across the enterprise, from customer acquisition and onboarding to how we plan, move and deliver," said Carol B. Tomé, UPS chief executive officer. "We are pairing the deep expertise of our people with the power of AI to drive faster decisions and a better experience for our customers around the globe." Each year, UPS customers ship packages that generate billions of tracking numbers. With market volatility driving supply chain complexity, customers increasingly demand visibility that goes far beyond an anticipated delivery date. UPS is applying AI to power industry-leading end-to-end visibility and control – and to improve customer support. Specifically, the company is: Further, UPS is delivering AI solutions to better serve customers around the globe including: "When trade rules changed, we needed to adjust fast without disrupting our customers," said Michael Garcia, vice president of operations, Audien, the world's largest over-the-counter hearing aid company. "UPS helped us take a realistic, end-to-end look at how our products move so we could stay compliant and protect service. The result was a clearer path forward during a period of uncertainty – without slowing our business." Finally, as part of its Network of the Future transformation, UPS is redesigning operations to be more data-driven and resilient. With AI embedded across planning, routing and execution, the network will dynamically adapt to changing conditions. "Every step we're taking supports our strategy – putting customers first, empoweri...

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